Ikea - I paid for nothing

10 of 693 Ikea reviews

I recently purchased a home and needed furniture and heard from a good friend that IKEA was a good place to start so I started looking online and eventually did an online order since the closest store is about an hour away and I usually don't get off work until an hour before the closing time.After realizing I should change delivery address to my parents home as I was having a driveway refinished about the same time it was being delivered and it would be much more accessible by a larger truck, I called and asked if they would be able to change it and was told no despite the fact that it was only a mile and a half away and much closer to a main road.

I understood but decided to cancel the order and visit the store in person as it would be much quicker anyway. I was told the delivery fee would be nonrefundable . When I was at checkout I asked about it and was told to see if the customer service dept. could do anything.

I was again told the delivery fee was nonrefundable.

I would be fine with this had anything actually been delivered however, nothing was delivered.I went ahead with the purchase in person as it was just a bed, mattress, and nightstand however, I will look elsewhere to furnish the rest of the home if this is how IKEA does business

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Reliability
Staff
Warranty
Exchange, Refund and Cancellation Policy
Style and Design
Diversity of Products or Services
Advertised vs Delivered
Value for money
Product or Service Quality
Price Affordability
Customer service
Delivery Service
More

  • What I liked
    • Cashier was pleasant
  • What I disliked
    • Order cancellation policy

Reason of review:
Return, Exchange or Cancellation Policy
Monetary loss:
$99
Review category
Furniture and Decor
review #965387 by

Author wants to be contacted by the company. Learn more

Had an experience with Ikea? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
10 of 693 Ikea reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Ikea. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Ikea.
Filing a new complaint about
×