I have just returned from a visit to the Ikea in Montreal on Cavendish and feel compelled to write this complaint.For me to actually immediately come home to write you this , is an understatement of my frustration. I am in fact outraged.
Over the past several years I have spent several thousand dollars at Ikea ( would be willing to share account information to demonstrate this ) I own several buildings as a landlord and enjoy using Ikea products for furnishings. However, after today my wife and I are considering no longer ever shopping at any Ikea.
Over the past few months I have been renovating a property and was not able to put up the Numerar countertop 73 X 25 which I purchased in Dec 2007. Upon opening it today and seeing how it looks- size, we realized that is was far too large for what was required. The item was in perfect condition however the outer brown box ( packaging ) had some white paint on it. When we attempted to exchange this along with the Utby pedestals for a smaller version, we were only allowed to exchange the pedestals. We complained and asked for the manager Tanya. She informed us that the pedestals could be taken as they were still well packaged yet the countertop could not because it was no longer sellable. Upon hearing this I was OUTRAGED and admit using the curse words in referring to the need for a nice box. I was informed that for one, I was beyond the 90 days and 2 that because of the paint on the box , could not EXCHANGE ( never asked for a refund ) . I repeatedly told Tanya to look at the pristine condition of the countertop, but all she cared about was the box. This policy is most flawed as even other Ikea members that I spoke to acknowledged that if returned within 90 days without a box but in good condition an exchange is almost always accepted. In our case the pedestals were exchanged because the box was nice but not the countertop. I am extremely furstated that I have a countertop in mint condition yet is too large for my wife and I, and all because of paint on a box. Based on your response, we shall decide if we are too ever shop at Ikea again. I explained to Tanya how she was jeapordizing all of our future business over an exchange for $ 140.00 yet she did not care , said no exchange and simply walked away from us. Even though I did raise my voice, I truly believe that our treatment was not merited and that such rationale for exchange and treatment of a customer was unwarranted. The item is perfectly resellable and still an active product at Ikea.