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Even though the IKEA store in Hicksville NY is about an hour drive from my home, I like to visit the store every now and then. Today I went there to buy a rug, we visited the showroom where they display all the items, picked the o e we liked and took a picture of the Item number to pick it up in a self service area, the rug was on sale from $150 to $80..

GREAT!! When we got to the register area the price for the item was $150, tried to explained that the display price was different but the cashier told me that she can always see a picture of the one in display to honor the difference in price, we didn't think of taking a picture of the price the first time because we never had an issue like this before, but we went back to do it. Surprise!!!! The tag on the display rug had been removed and was no way for us to proof the price difference and that I was telling the truth.

Spent more than 45 minutes trying to find someone who can help me, spoke with 3 different people and they all told me that if I don't have a picture of the original price tag, they could honor the discount because they were not sure I was telling the thrush ARE YOU KIDDING ME? You don't have record of the discount in your system?? If I had to take a picture of the price then why you don't have any signs alerting people what they have to do??? And on top of all that TOU ARE CALLING YOUR CUSTOMER A LIAT?

I am very disappointed with the fact that IKEA, such a big store, don't have records of their own prices, no one .

And repeat NO ONE in the store is able to help you clarify the misunderstanding and they don't really care about fixing the issue. I've been going to this place for a very long time, but I am extremely disappointed with my experience today, seems that things are going from BAD to WORSE!

Location: Elmhurst, New York

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