Ikea - Horrible customer service

32 of 696 Ikea reviews

Delivery delayed day after day and no one calls / communicates to let us know.

Hours and hours on the phone until we are able to reach customer service and then they say expect delivery tomorrow and at the same time no apology given neither over the phone or otherwise.

The receipt below, order # 232677073

goods purchased Wednesday to be delivered Thursday until now (Monday) nothing has been delivered. No communication from IKEA!

I, the customer, have to be compensated for:

- time wasted sitting at home waiting day after day for my order

- time wasted on the phone to track my order because ikea does not want to tell me, the customer, what is going on.

- back problems because of sleeping on the floor waiting for the ikea bed. Need to see a doctor and a chiropractor.

- having to study on the floor because the ikea desk and chair are not hear.

- had to apologise and compensate, twice, for the people hired to assemble the furniture.

- the stress that Ikea has given my daughter trying to track her new room stuff while stressed enough moving to a new city

Very very bad customer service!!!!! Horrible!!

This review is a subjective opinion of a user.
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More Review Details

Customer service
Exchange, Refund and Cancellation Policy
Delivery Service
Staff

Reason of review:
Problem with delivery
Preferred solution:
Full refund
Product or service
Review category
Furniture and Decor
review #905366

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32 of 696 Ikea reviews

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