Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

For over 10 years, I have loved shopping at IKEA for everything from rec room storage solutions, to breakfast room furniture, to dorm room shopping for oldest. However, it is definitely a day trip.

The closest IKEA is over an hour away and the traffic is frustrating, so when I was eyeing a 4 piece media unit online, I decided to have it delivered. Since it was on sale, it made the $170 delivery fee not so bad. The day of the delivery, the driver was an hour late from the window provided and I called the company info given in my email, and they could not reach the driver; thus, I was late picking up my daughter from school. Of course, that's not IKEA's fault, just the company they contract with.

That day however, I also tried calling IKEA and waited on hold for 25 minutes, never getting through. In the end, I ordered four pieces of furniture and three of them had damaged and/or missing pieces. So I waited until all pieces were completed so I only had to make one phone call to IKEA (after my last experience of waiting) and waited on hold for 45 minutes! Again, never getting through.

So, I went online and filled out a detailed "broken/missing parts form" listing every part number, page number in the accompanying manual etc. That was Dec. 15, then I get a return email asking which parts I needed? So I re-stated all of the parts I needed.

And they said 5-7 business days. Of course, I host Christmas with a faulty looking media center, I allow extra days for the holidays, then I responded to the email asking where my parts were? I got another email with new reference numbers. It is now Jan.

12 and still no missing parts or shelf to replace broken one! Of course I am frustrated, but I am seriously ashamed that I used to recommend this store and these products to my friends!

I am also relieved this happened before we remodeled our kitchen using their quartz counter tops, as I already had them picked out! Ugh....

Product or Service Mentioned: Ikea Entertainment Center.

Reason of review: Damaged or defective.

Monetary Loss: $170.

Preferred solution: Let the company propose a solution.

I liked: Products offered.

I didn't like: Online orders customer service sucks.

  • Ikea Hemnes
  • Ikea Online Customer Service
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