Not resolved

I decided to use this candle for the first time today and within 15 mins of being lit the surface was swimming in wax and the table top was lit with a flame. I caught it just in the nic of time. Please DO NOT buy this product!

I phoned up customer services and was told by the first person that they had heard of this happening before, the put through to someone else who tried to reassure me that it had not happened before. I was then told to use an email address to make an official complaint.

It also cost me £1.50 to get the phone number for customer services only to be told they don't have anyone dealing with complaints apart from the email address.

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