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Customer service
Delivery Service
1 comment

I ordered 4 Krustad bowls and 4 Krustad 10 inch plates online. 1 of the bowls was completely shattered and all 4 of the plates were chipped and pieces broken off, due to very poor packaging.

I don't expect for ceramics to not break during delivery if they were all wrapped in a bundle and packaged in an oversized box... I called the customer service the next day and was on hold for 2 hours until eventually the call got disconnected. I filed two independent forms for the damaged items and have not received a confirmation, nor any indication that anybody is trying to resolve this issue. It has been a week and I have tried calling multiple times.

Sometimes the calls get dropped and sometimes when it doesn't I would be put on hold for HOURS then disconnected. At this point I just want a refund because I have no confidence that the replacement goods will arrive intact.

Reason of review: Poor customer service.

Monetary Loss: $33.

Preferred solution: Full refund.

Ikea Cons: Poor customer service.

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They don't seem to care