Round Rock, Texas
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

I have been fighting bedbugs for two years. My came through the slats.

Everyone asks are you sure it was IKEA. Yes, we don't travel, we didn't collect things from anywhere. And no one stays here. The ONLY new thing was bed slats.

But who keeps receipts of 2 years for bed slats. Unfortunately, word has not spread enough and others I have come across are purchasing beds with slats and are getting the same results. I have contacted IKEA, but they ignore all transaction. I even went to the store and went to the slat section and found a dead bedbug.

I went to the service section to tell them and they just stared at me. They would not go and investigate. I lost many pieces of furniture before I realized it was spreading faster than we can contain. No one is listening and this will become an epidemic.

I wish I was "blowing this up out of proportion". I truly do!

Product or Service Mentioned: Ikea Bed Base.

Reason of review: Poor customer service.

Monetary Loss: $2200.

Preferred solution: Let the company propose a solution.

Ikea Pros: Kitchen items.

Ikea Cons: Customer service.

  • Ikea Beds Department
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