I am so furious at Ikea. They do not train their employees correctly.
I bought a couch I had delivered and it came broken. So I called to have it picked up and they told me they would be here Friday between 5-9. i called on Wednesday to confirm. This is the emeryville store in california.
Nobody showed up. I took the time off of work and NOBODY SHOWS UP!! No number to call and nobody to pick up the phone to help. What is wrong with this place?
I will never ever buy any furniture here again and I will tell everybody what a piece of *** customer service place this is. Paying $700 for a couch that falls apart and arrives broken and $80 for having it delivered is stealing and wasting my time and in the end that costs more then the $1000 couch that doesn't fall apart and has decent customer service.