State: District Of Columbia City: Washington Clear all filters (15 of 867 reviews match)
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Delivery delayed day after day and no one calls / communicates to let us know. Hours and hours on the phone until we are able to reach customer service and then they say expect delivery tomorrow and at the same time no apology given neither over the phone or otherwise....
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1.0
#905366
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My wife today spent over 1 hour waiting for an Ikea employee on the phone between two calls (she had to hang up the first time because she couldn't wait any longer) to order a bed. I suspect Ikea will suggest this is a marked improvement from those customers...
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2.0
I didn't like
  • Customer service
#715033
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I am surprised IKEA still has so many customers. It is the worst consumer experience I ever had. They always are missing parts of your order, don't refund for this which is their error and deliver stuff that you didn't even order and then you are stuck with a huge box...
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#589522
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I got a desk at IKEA and they the wrong drill bit size for all the holes. way too small drill bits they used. Maybe this works for the cheap plywood stuff but when your using solid wood size it up guys. I also had to buy non standard nails because their nails strip...
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#484750
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I purchased a couch and coffee table at Ikea in Woodbridge, VA and paid to have it it delivered two days later. The delivery company calls a day later to tell me what time to be home to wait for them for the next day. Next day comes, and the delivery man shows up with...
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Product
#431364
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A few weeks ago, I bought $4000 worth of furniture from IKEA (Woodbridge, VA) for my brand new home. I had IKEA pick, deliver, and assemble them for close to an additional $900. The delivery guys showed up on time and had a thick layer of mud on their boots which...
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Anonymous
Anonymous

I bought two sinks and had to wait an hour for them to bring it up front. So you got about 40 people waiting for over am hour for the stuff that they bought because there is o...

#337848
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We bought the expedit shelving for our nursery. We brought it home I put it together in my living room and then carried it into the nursery. Only to find out the Ikea's brand of white is not white. It is a off/ creamy white. It didn't match our white furniture...
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Anonymous
OM_G

I\'m unaware of a Home Depot that operates Forklifts with people around. I would consider that a Safety risk. It\'s true, even though the item is in overstock, it is not safe ...

Anonymous
JC

You are absolutely correct. I was told the same thing about a brand new table I tried to return. Because I removed it from the packaging, they considered the item used and abs...

#289618
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Quality of material is gone down no support if the material in the package is not right. You are on your own to carry back and return at the return desk. But if you are buying big wardrobe or something heavy be careful you are not sure what is in the package. I had...
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#267120
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To Whom it may concern at IKEA customer service: I have had the worst experience trying to buy this laptop table. Not only have I been misled to customer service representatives, been told I couldn't order a certain item due to my location and I continue to be unable...
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Anonymous
TK in CT

I have felt your pain; took me a while to learn how they work, because they don\'t really TELL you. It makes sense if you remember everything is first come, first served. So...

Anonymous
The company's Swedish, not Swi

Get your geography straight.

Product
#266560
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i am undecided about IKEA i was shopping and i was enjoying it, until i noticed one of the managers/workers being very rude and disrespectful to there workers, I'm sorry but I'm a business woman and when someone is miss treating they''re workers its...
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#254492
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