Not resolved

Ordered a sofa bed in store. No room left in my truck after other smaller items on board so I paid $199 for shipping.

Big mistake! Delivery cancelled on day of twice. First time XPO Logistics said they went to the store and the item was not available for pickup. A week later they said that there was no room left on their truck to fit our sofa.

A week later it finally delivered but I had to bust my but to get it assembled for holiday guests arriving. XPO said it was IKEA's fault and that I should get the shipping charge refunded. Attempted to call Customer Service four times and gave up in frustration after 40 minutes on hold (they don't even have the guts to tell you how long you should expect to wait!) So I sent an e-mail.

I doubt I'll hear back from IKEA. How can such a progressive retailer have such terrible service and stay in business!?

Reason of review: Poor customer service.

Monetary Loss: $119.

Preferred solution: Price reduction.

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