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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money

Ordered $3000 worth of kitchen cabinets for a remodel. Delivery 3 weeks later was promised.

Delivery day number one came and went. not a word. After 3 hours on hold, I was told the shipping company changed and I would get a new delivery date. Delivery date 2 was set up during a robo call on Wednesday for Friday yay.

Friday afternoon they asked if they could move to the following friday. Do I really have a choice? 'No' Delivery Date number 3 is a month after initial order. grrrrrrr So frustrated.

My builder is angry at me for all the date changes. IKEA products are fine, their delivery system is amazingly awful. I live 150 miles from the store so delivery seemed so much more efficient.

Now I will drive 300 miles round trip to pickup. Thanks for blowing my day off IKEA.

Product or Service Mentioned: Ikea Delivery Service.

Reason of review: Order processing issue.

I didn't like: Online orders customer service sucks.

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