Contact IKEA Customer Service
How to Reach a Person at IKEA
Verified Contact Information
Toll-Free Number:
-
1-888-888-4532
Customer Service:
-
1-800-419-4532
Media:
-
+3 162 124 0618Netherlands Inter IKEA Group and Inter IKEA Systems
-
+4 673 232 1300Sweden IKEA Range and Supply
IKEA Emails:
Legal
Privacy Inquiries, Privacy Inquiries
Media
Sweden
contact.franchisor@inter-ikea.com
Franchising
IKEA Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular IKEA Phone Number
1 (888) 888-4532
Average Hold Time
00:03:38
Average Calls duration
11 minutes
Most Popular IKEA Email Address
infosec.dataprivacy.us@ikea.com
IKEA Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
Call Volume by Day
View full overview ›
IKEA Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular IKEA Phone Number | 1 (888) 888-4532 |
| Average Hold Time | 00:03:38 |
| Average Calls duration | 11 minutes |
| Most Popular IKEA Email Address | infosec.dataprivacy.us@ikea.com |
| IKEA Live Agent Availability | 25% of callers successfully reach a real person |
| Issue Resolution Rate | Low (9% reported full resolution) |
| IKEA Customer Service Rating | 4.3 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 73% phone, 27% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to IKEA | First and last name, email or order id or tracking number |
Call Volume by Day
Contact Information
IKEA Website:
IKEA Help Center:
Corporate Office Address:
IKEA North America Services, LLC
420 Alan Wood Rd.
Conshohocken,
Pennsylvania
19428
United States
Other Info (opening hours):
Hours of Operation:
Sunday-Saturday: 10:00am – 6:30pm (ET)
Kitchen Sales:
Sunday-Saturday: 10:00am – 6:30pm (ET)
Inter IKEA Systems B.V.
Olof Palmestraat 1
2616 LN Delft
Summary of IKEA Customer Service Calls
1.5K
TOTAL
CALLS
CALLS
07:38
AVG CALL
DURATION
DURATION
9%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call IKEA?
Shipping and Delivery Question:
- “Pkg not delivered”
- “Delivery”
- “I just had a IKEA delivery and have a ton of boxes in my house. How do I know where to start assembling things?”
Product/ Service Question:
- “Broken dresser parts”
- “Techno call Support”
- “Product assembly”
Request for Information Question:
- “Help with UTRISTA and MAXIMERA install”
- “Missed Assembly appointment”
- “I got a message with a verification code for a purchase I did not make.”
Return/ Replace Question:
- “Return product”
- “Return”
- “Need replacement pieces”
Refund Question:
- “Refund not processed”
- “Never got my money back”
- “Refund”
Payments and Charges Question:
- “Dispute”
- “You double charged me”
- “Change billing address”
Activation/ Cancellation Question:
- “Cancel order”
- “Countertop cancellation”
- “Cancelation of order”
Website/ Application Question:
- “Kitchen installation”
- “Does ilea sell double ovens and install them”
- “Trying to place an order online”
Cards Question:
- “Credit card concern”
- “Apply for a Credit card”
- “Gift card question”
Employment Question:
- “Job recruitment”
- “Part stubs”
- “Incomplete job”
Account Question:
- “Email acct”
- “Login”
- “I am having difficulty opening account”
Staff Question:
- “Customer services”
- “Kitchen services”
- “Bad service from Ikea Saudi Arabia”
Other Question:
- “Find my order”
- “Can’t figure out assembly”
- “Order gabinete door”
Compare IKEA Customer Service To
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IKEA