4400 Shellmound St, Emeryville, CA 94608, USA
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Called in March 2018 to get a replacement cushion for my couch (warranty replacement). April 2018 I get an email that a tracking number would be sent soon.....still waiting in August 2018, so I call, and call, and call, and call. You can never get through to talk with someone. I finally get someone who can help, they call the store (why we cannot call the store is beyond me), say they are going to ship. Cool.....Sept 5, 2018 I get a call at 9:02 am that a delivery would be arriving between 9am and 1pm the same day!!! Who does that? I am already at work, I cannot leave and sit in my apartment for 5 hours waiting. And of course I cannot get anyone on the phone, so the delivery guy calls me and I tell him I am at work and cannot be there and he gets huffy.

I filed a BBB complaint and their answer was to "Please call and reschedule the order. Hold times are under 10 minutes" and guess what, I could not get through at all.

At this point I am done with IKEA and am trying to get my CC on the phone to see what my options are.

I used to love IKEA (all my furniture is IKEA), but now I want to throw it all away and go with a company that actually cares about their customers.

Reason of review: Poor customer service.

Monetary Loss: $700.

Preferred solution: Deliver product or service ordered.

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