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Ikea online site forgets order history

once you login and order from ikea usa and get an emailed delivery estimate, there is no online record of the order and there is no order history. all you can do online is shop for more stuff. They must have really bad programmers and data base people in charge of their web. seeing an order history and maybe tracking is pretty standard these days for normal webs.
1.0
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Delivery Service
Website
#1342317
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Ikea - Delivery/TCS delivers

Very bad delivery service. You can’t even get the customer service online
1.6
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Merriam, Kansas
#1334315
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Ikea - Don't make me pay for broken products
Ikea - Don't make me pay for broken products
I ordered 4 Krustad bowls and 4 Krustad 10 inch plates online. 1 of the bowls was completely shattered and all 4 of the plates were chipped and pieces broken off, due to very poor packaging. I don't expect for ceramics to not break during delivery if they were all...
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VagueRedAdmiral244
VagueRedAdmiral244

They don't seem to care

1.0
I didn't like
  • Poor customer service
#1333005
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As I type this, I have been on hold with the ONLY phone number you can call for 1 hour and 47 minutes. I had to call about 20 times for the phone number to even place me on hold. I ordered an item in the store for shipment to my home. On the day of supposed delivery, I...
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VagueRedAdmiral244
VagueRedAdmiral244

I will never go there again and I will share my terrible experience.

#1330702
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I have spent 3 days and a total of 5 hours on hold to cancel a order I placed. First it took 3 weeks for the table to ship, I could have gone to Sweden and picked it up at the factory quicker, and then the shipping company they use only will deliver during working...
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VagueRedAdmiral244
VagueRedAdmiral244

wow this is like the 4 complaint about their delivery set up!

1.4
I didn't like
  • Customer satisfaction experience
#1325619
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We ordered a kitchen and was told that the trucking company would contact us with the time of delivery. This was after a delivery date was provided. After spending approximately 3 hrs. on hold the delivery time was given to us - it was for a Saturday delivery between 1...
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VagueRedAdmiral244
VagueRedAdmiral244

wow!!

PanoramicCuscus584
PanoramicCuscus584

not at this time

1.0
I didn't like
  • Poor customer service
#1322542
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I have never been disabled but now I have had multiple Strokes resulting in complication with walking I love to shop Ikea I love the experience of being in the store being able to touch and see the product I don't want to only shop online it's so impersonal what is...
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VagueRedAdmiral244
VagueRedAdmiral244

as it seems they dismiss even the physically challenged

SteelBologneseDog
SteelBologneseDog

As disappointing as it is IKEA doesn’t offer motorized shopping carts due to safety. The stores are often too crowded to safely maneuver around guests and displays. If somethi...

#1321802
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Ordered online as store didn't have items in stock. Checked again 3 days later and items were in stock so purchased and then tried to cancel order. Told to cancel via email - which did, and then response back didn't indicate anything canceled. Tried to cancel online -...
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2.5
#1321106
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Ikea - Online Order 1 Duvet Cover 1 bathmat Took 4 weeks

On July 4th ordered a duvet cover and a bathmat. My payment cleared my bank July 5th. My order arrived July 31st. They took 27 days to deliver a small package. that I paid $9.00 delivery fee. The initial email from Ikea said delivery would be July 13th but of course that never happened. Worst ONLINE to order from. Will NEVER order online from them again Bullshit Bullshit Sarcastic
#1318621
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Ikea - Still waiting

Ordered two dresses for Ikea online in June. I still have not had them delivered. In three days I spent 5 hours on hold and finally was able to tell them to cancel the order. Now I get to wait 7-14 days to see if the company will allow me to cancel the Doreen Shrug
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Website
#1314062
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