Michael M Lyw

Fraudulent charges

I thought this was resolved over a year ago , the charges are still on My credit report pleas get back to Me Michael J Marino 609-649-**** Ty
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Preferred solution: Off my credit report

Anonymous
map-marker San Francisco, California

Feedback

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This is a third party and have so many steps to connect but nobody pick up my call and the waiting time is so long.
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User's recommendation: Direct line and better software

Anonymous
map-marker Bavaro, Provincia De La Altagracia

Still no shipment

I made a purchase weeks ago, and the status of the delivery has said delayed for many, many days. Every time I contact ikea, I get told something different. This was an expensive order and I demand answers on where my package is.
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User's recommendation: Don’t shop at IKEA

Anonymous
map-marker Murray, Utah

Countertop cancellation

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Ordered custom countertops and found the exact same for 40% less at Home Depot. I cancelled my IKEA order but they have not refunded my money. I have called, chatted etc for five days trying to get my money back with no help. The order has been cancelled, but they wont refund my money, I will never use IKEA again.
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Anonymous
map-marker Saint-Nazaire, Loire-Atlantique

I am a pissed off consumer. Your Taskrabbit team has let us down badly. Two cancelled appointments is a disaster. Twice booked a team twice taskers have declined and not arrived at the arranged time.

Bought a round kitchen table and a desk with drawers. Two appointments made with Taskrabbit. Both cancelled by no notification to us. We are still waiting. ??? Dreadful customer care with a total *** attitude. You need to clean up your act IKEA and get better partners. Chris Jacobs 063892****
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Cindy C Xjp

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Verified Buyer
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Verified Reviewer
| map-marker Centurion, Gauteng

Disposable furniture

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IKEA - Disposable furniture
Wardrobe fell apart during move. Ikea staff said they are not designed to move. Would not replace the broken parts. IKEA products are garbage
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Loss:
$299
Pros:
  • Cheap prices for garbage
Cons:
  • Disposable furniture

Preferred solution: Full refund

User's recommendation: Stay away from ikea furniture

Anonymous
map-marker Verona, Provincia Di Verona

Need repair or replacement. Customer service phone or chat support is useless. Wrote to IKEA but no reply. Customer service operators (telephone and chat online) is utterly useless

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I live in Merano, Italy. Purchased my kitchen (appliances, cabinets, etc.) from IKEA design center in Bolzano, Italy. IKEA installed the kitchen. Recently two burners on the stovetop are not working. The other two burners work intermittently. It has become difficult to prepare a simple meal. The stovetop must be repaired or replaced.
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User's recommendation: Avoid IKEA. Waste of time.

Do T Bct

Sales

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No Thank you and send me coupons. I want cheaper prices and a store in Colorado Springs. Please keep building good furniture and accessories.
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Preferred solution: Price reduction

Mikella Tpo

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Verified Reviewer
| map-marker San Antonio, Texas

Pleased

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No words on assembly diagram required a call to be sure I am assembling correctly. Got a helpful explanation and instructions.
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Amparo H Vyu

I don’t have an opinion yet, first time dealing with IKEA

I called IKEA to make sure everything was right anf I was told they couldnt find my order or my name,
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Preferred solution: Did you get my order or find my name?

Anonymous
map-marker Lakeland, Florida

Chair covers are too small

Need to return. Can I take them to a FED X drop off? So took them to Walgreens FedX and they said they couldnt do it. So to the FedX office and they wanted $120 to ship $115. Items back to you. Guess we have to drive from Lakeland to Tampa for the creditreally disappointed especially with the charge to ship. Judith Harris
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User's recommendation: Meassure

Resolved
Herbert M Xrb

Resolved: Help with assembly of Ekedalen table

Updated by user Oct 09, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 08, 2023
We determine there was a manufacturing problem with one of the parts and arranged for shipment of replacement.
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Pros:
  • Courteous assistance

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t be afraid to call for help

Valrie Pcz

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Verified Reviewer
| map-marker Oak Creek, Wisconsin

Price adjustment

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Adjuster was very helpful and courteous. She was well aware of issues, prices and products. Thanks again
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Preferred solution: NA

User's recommendation: Know what you want to ask

Pamela T Zup

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Verified Reviewer

Terrible customer service !

I have been trying to reach you for days. A gift i ordered & you shipped fed ex has been delivered to the wrong address. I contacted fed ex & its been over 48 hrs & no help. My order # 44108****. I know fed ex tracks their trucks so cant imagine they dont know where driver left package. Ikea states they value their customer but not my experience- you make it impossible to reach you unless ti buy something!
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Cons:
  • No customer service help

Preferred solution: Would like some consideration with an answer on where my purchase is or how to solve this

Lyon Seu

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Verified Reviewer
| map-marker New York, New York

Waiting area no any ventilation or AC

Very hot in waiting area, no any ventilation or cooled air from the system. Time waiting for merchandise pick up anexeptable. More than 1HR.
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