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I ordered an armoire with delivery and installation for 17 NOV. I was told Ikea would call us the night before to let us know the delivery time frame. I took a day off to make sure that I would be home when they deliver the product. Ikea didn't call me the night before...
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Anonymous
Sandyp

the did the same to me back on 11-6 - just got on the 20th --- great story of a lost truck that they didn't have a phone number for driver !! haha - took 2 weeks to drive form...

Anonymous
Ikea

Yeah, They could return fifty percent of your purchase and still make a hefty profit.

1.0
I didn't like
  • Poor response time to problem
#1132919
Reply to reviews
I ordered $1300.00 worth of furniture and after trying three times to get it delivered after the delivery company said they were bringing it and didn’t (didn’t even have it on their truck!) I cancelled the order. Even that took two calls to ikea to get done after...
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1.6
#1128600
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1) I had problems with them setting up a delivery without calling me. 2) I spent hours on hold trying to get through to Customer Service on several occasions 3) Before my son even moved into the room, he banged into the edge of the bed and the veneer came off like a...
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#1128223
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Ikea - Horrible service in every department

Ikea
#1081153
1.0
Details
Seems like they hired all the ghetto teens off the streets of Brooklyn. From the food service to the cashier even down to the ratchet security guard working at the exit door. I wont be back and the food made me terribly ill. The Ikea in Brooklyn is the worst!!!
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Customer service
Product or Service Quality
Reliability
Staff
Value for money

Ikea does not have good customer service

Ikea
#1078982
It took one year to resolve an issue and each phone call was an hour wait. I will never do business with them again or recommend them to anyone
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Worst experience inside IKEA and with costumer on the phone

Ikea
#1063395
1.3
Details
That's was my first time shopping furniture at IKEA and the last time. I am coming from Europe and there are miles away with there service from IKEA in Europe. I also read nothing than negative reviews on consumer affairs. There only have 1 star no wonder i just experienced my self with IKEA. Horrible costumer service. Will never buy anything again from IKEA
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ikea Kitchen Review

Ikea
#1030156
ikea delivered and charged me for things that I didnt even need!!! when i asked why they said we assumed you did.
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On Oct 8, I placed an order with IKEA online for an 8 drawer dresser and a 6 drawer chest. I needed it shipped because I recently had surgery and am unable to lift heavy objects. I work weekdays so needed a weekend delivery and the earliest Saturday delivery I could...
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1.9
I didn't like
  • No phone number listed on website
  • Was told that it would take 5-7 days to refund money
  • Poor problem resolution
#1128161
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Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
1) I customize two ALGOT builds on IKEA USA website. 2) I finalize and purchase them on 10/4/2017 3) I receive the order in two separate deliveries, in four total boxes. The last delivery arrived 10/11 4) I unpack boxes to inventory parts and prepare for install. 5) I...
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2.3
I didn't like
  • Management not empowered to resolve issues
  • Dishonest employees
  • Customer service
#1117244
Reply to reviews
I'm too tired to go into all the detail. Two deliveries. First one showed up at 9:30 p.m. for a 1-5 window. Fine. Second one showed up on time -- damaged. The replacements had to come in two separate trucks -- on two separate days. Both days, they "didn't have the...
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Anonymous
sandyp

sounds like my nightmare --- IM SO over this crap with them - my came 2 weeks late at 6 pm at night - past my 2nd delivery time and date - and missing 2 huge boxes!!!! now wa...

3.1
I liked
  • Merchandise
I didn't like
  • Truly bad delivery
#1113122
Reply to reviews
I paid $99 in the Minneapolis Minnesota store for a delivery between 5pm-9pm Saturday. I confirmed 5-9pm Saturday before I left. My paperwork says 5-9pm Saturday. I got home very late Friday night and had an unintelligible incomplete message with no phone number in...
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Anonymous
Andrew

We had the worst delivery from IKEA provided by their delivery partner XPO. It's an absolute nightmare!!! Even too tired to write all the details. Avoid this XPO company servi...

#1108474
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I first purchased 2 koppang dressers, got them home started to put them todether when I realized the holes were not lining up. after about 30 min. it was not me but them. soo I returned them. then I purchased them again but had ikea put them together at a high end...
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1.3
I didn't like
  • Management
  • Staff
#1106372
Reply to reviews
I used to work for Richard Liem as front desk,he owes me salary and utility bills and rentals. The big thing he and his wife love to do is THREATEN people. They always threaten people who deal with them, try to get their money back from everyone and every business!...
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Anonymous
Anonymous

All because they have hard time to pay $500 gas pipe

#1103101
Reply to reviews
I have ordered a sofa from Ikea, PA in the store. Paid over $100 shipment and a week later sofa was delivered but was damaged. Then I called Ikea spent many hours on hold finally a manager reordered a new sofa. A week later the delivery never came. Again I spent many...
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1.0
#1098196
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