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We've been through an unbelievable series of snafus connected with our on-line purchase of some office furniture. Three failed deliveries (traced, finally, to an incorrect contact phone number entered into Ikea's system and never corrected despite two alerts). Finally...
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#1070013
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Somebody has to take IKEA to court! The bastards have still not delivered my order after 2 and a half months. Ridiculous service. I should have looked up the reviews before I did the order online. Add to this morons put you on hold for an hour if you call them!! I am...
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Anonymous
Anonymous

You do realize that June 20 was two weeks ago? Not 2 1/2 months.

1.0
#1069849
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Literally the WORST customer service experience! Ordered furniture online, and was given an estimated delivery date. Date comes, no delivery, no email, no notification from IKEA that the date has been changed. After calling TWICE, and being on hold for OVER 45 MINUTES...
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Anonymous
AK

The worst ever customer service I have experienced in my life!! Even third world countries are way better! Never again IKEA!!

1.0
I didn't like
  • Extremely long hold times
  • Poor order communication
  • Wrong information
#1054524
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Short Review on March 28, 2017

Ikea
#1026755
3.2
Just went to the new Ikea last week, the lines were ridiculously long there was a terrible wait for everything and then extreme wait of 30 to 40 minutes just to pick up Warehouse Goods. Same experience today 32 people in line before me for a return. Note, these were not weekends or peak times.
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Ikea Customer Care Review

Ikea
#1025471
1.0
Me and my family waited 30 minutes at your paramus nj store to eat at your food court. Not only are they rude and inconsiderate. The servers were arguing with the cashiers . When i asked if they could not talk like that infront of my 9 year old stacy ann just ignoted me
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Short Review on February 28, 2017

Ikea
#1014951
I'm very sorry that I ordered to this shity company with poor customer service !!! They charged me for delivery a lot & I never received my order!!!!
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Ikea Customer Care Review

Ikea
#983995
Went to ikea early. In fact first customer at your closet center. Was ignored from the whole two hours I was there to design my closet. Other customer were helped, in fact one customer was given a hug after he was helped. What was it about me that I was treated so badly. I don't know. Oh yes I am brown. ????? Have complained to their customer service. See what happens.
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It is with a heavy heart that I write this horrendous review of my recent experience with IKEA. I have been an avid IKEA customer and advocate for the past twenty years, and have always raved about how much I love IKEA. However, my loyalty and love for IKEA all ended...
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Anonymous
First world problems

Also, hate that IKEA discontinued store credit. Bring it back, IKEA!

1.0
#1052152
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Received defective product via delivery that took 2 weeks to arrive, only way to arrange a pick up and credit is to call their customer service dept, we've tried two different numbers and have been on hold well over 30 min's each of 4 efforts, and no one ever picks up...
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pkaufman
pkaufman

Should be 2 star, I didn't give them 4. Still no f/up from Ikea, we will have to drive to their local store to fight for the return. They have changed from the past.

3.7
#1049690
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This is the second time I bought from IKEA in a row where the product I brought home and was assembling was milled/cut wrong. I have a bed I bought for my daughter. The bed was put together and worked out, though it took all Saturday. There are drawers to go under the...
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#1045310
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Be home 12-4 for delivery. Never called so we tried at 4, they will be closer to 6. Nothing at 6, we called again should be before 8. Then the driver calls said by 8:30. We eat dinner put the kids to bed. Call again at 8:30, they will be there around 10:30. Who get...
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2.8
#1043243
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Ordered a kitchen and told that the sink is not in at this time, that was February. The store tells me it may take several months that's right months. To this day it's still not in. What real *** bags. The founder I can tell must have been a real *** himself because...
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1.5
Product
#1039261
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Bought Hemnes desk from Brooklyn IKEA and when I went home to assemble it I realized there were missing parts and the directions were different than the parts that were included so I was unable to complete the assembly of my dresser without additional parts. I called...
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2.3
I didn't like
  • Wasted 2 months of my time
#1038878
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After purchasing some cabinets (45 minute wait), We decided to change the color, but since it was another 45 minute wait to see anyone, we decided to just call the store or customer service and handle this. Store is 2 hr round trip for us. Called customer service and...
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#1031758
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