Not resolved

Had two IKEA wardrobes delivered, having paid up front for both, and for delivery installation. But, because of latest law suits, etc., the installers were not able to assemble my units (refusing to tie them into the ceiling joists in my bedroom).

When calling a month later to ask IKEA why they had not credited the $159 they had charged me for an installation that had not been done, I was put on hold for almost an hour. Why don't they have a "billing questions" button on their options menu? And why, every time I call, do I have to listen to their 3 minute apologia regarding the tip over problems.

My problem is much more specific, yet I have to listen to their self-serving explanation about customer safety. What about customer service?

Product or Service Mentioned: Ikea Wardrobe Installation.

Reason of review: Problems with payment.

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