I was at the IKEA store in New Haven, CT today to shop for a crib. We chose a particular model (SOMNAT) and noted down the aisle and bin number after consulting the customer representatives. We also picked up the crib bedding and some other nursery related items and then went down to pick up the crib from the designated area downstairs. On reaching the warehouse, we did not find the product. On further inquiry, we came to know the crib was out of stock.
We were surprised to find that:
1.The customer representatives/managers in the display area had no clue as to the availability of the product.
2. The store representatives were ill-informed about the products on display.
After spending over 3 hours looking for the perfect crib (because nobody could tell us for sure if the cribs on display complied with the latest safety regulations), we left the store empty-handed. Of course, we had to leave behind all the matching accessories we got for the nursery as well.
We drove over an hour to get the stuff, but after today's harrowing experience, I don't think I want to shop at IKEA ever again.
Monetary Loss: $99.