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This is the letter I sent to the IKEA customer service email address. On Thursday, August 10, I went to your store in Tampa to purchase a sleeper sofa for my 90 year old mother. I picked one out. As I was buying it I asked two very specific questions - if she didn't...
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#1086970
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I have ordered over $5000 worth of items at IKEA Atlanta, pay another $100 for shipping .At 08/01 the truck arrived at my house, load out only HALF of the mechandise i paid for.Been a week of coming back to the store,talk to them on the phone and THEY STILL DONT KNOW...
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#1084552
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Came to buy some things... stopped to eat lunch with my son.. the cashier overcharged me for a cake.. when i told her.. it took long.. my son was eating by himself and then i told the manager to just give me another kids meal for the same price.. she said she just...
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2.5
#1083669
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Ikea - Horrible service in every department

Ikea
#1081153
1.0
Seems like they hired all the ghetto teens off the streets of Brooklyn. From the food service to the cashier even down to the ratchet security guard working at the exit door. I wont be back and the food made me terribly ill. The Ikea in Brooklyn is the worst!!!
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Ikea does not have good customer service

Ikea
#1078982
It took one year to resolve an issue and each phone call was an hour wait. I will never do business with them again or recommend them to anyone
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Worst experience inside IKEA and with costumer on the phone

Ikea
#1063395
1.3
That's was my first time shopping furniture at IKEA and the last time. I am coming from Europe and there are miles away with there service from IKEA in Europe. I also read nothing than negative reviews on consumer affairs. There only have 1 star no wonder i just experienced my self with IKEA. Horrible costumer service. Will never buy anything again from IKEA
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IKEA Kitchen Review

Ikea
#1030156
ikea delivered and charged me for things that I didnt even need!!! when i asked why they said we assumed you did.
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"Lure with $$ and then Give Away customers' private information to unknown parties!" On July 27 2017, IKEA insights community team (Hilary is the host) invited me to participate their online survey claiming that a participate will earn a $100 IKEA gift card on email...
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1.0
#1083612
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Omgoodness. Thank you for explaining exactly what we have been going through. We ordered on May 16. It is August 2 we don't have our stuff, it was scheduled for delivery, then delayed, then rescheduled, then delayed, then finally it came!!!! Ok, 2 of the 11 boxes came...
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I didn't like
  • Not being responsible to call to reschedule
  • Poor response time to problem
  • Employee incompetence
#1082879
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"Please note that if you have a concern that needs to be handled immediately, you should contact us by calling 1-888-888-4532. Thank you for your time and helping us improve! IKEA Customer Support Center" --- NOT I've been an Ikea customer for 30 years. Rarely have I...
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1.0
Product
I didn't like
  • Incredibly long wait time
#1080977
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I left the call center about a month ago. I was there for three years. They implemented a new call system to better help. When I left, customers now were routinely on hold for 30 minutes. Need to be transferred? 45 more minutes. Callers asking for help building...
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#1078301
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We ordered over $1700,(sale price), worth of furniture online on June 4, 2017. On June 5, 2017, Our bank paid IKEA said amount. On June 19,2017, we get an email from our bank stating the full amount was credited back to our account. I called IKEA and after being put on...
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Anonymous
Anonymous

Update: When the slipcovers didn't arrive the following week like I was told, I called IKEA again. I found out that they never processed my first call. They just blew me of...

1.0
I didn't like
  • Online orders customer service sucks
#1074209
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Order kitchen to be delivered, they called the might before and set time for between 3 to 7 pm. I called delivery company at 6pm sskrd if they intended to deliver in the rain. They told me that they had called at about 4 on delivery day and cancelled becauce all items...
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#1072480
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ordered closet on 6/14/17 to be delivered and assembled on 6/29/17. The closet comes with 3 doors, only one mirrored door was there. called Ikea, spoke to Diana P. and decided to go to the store myself-doors out of stock. Called Ikea again, spoke to Diane P. She got me...
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3.9
I liked
  • Sales person in the store was great
  • Not so much the one who told me the item was out of stock
#1070248
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