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Literally the WORST customer service experience! Ordered furniture online, and was given an estimated delivery date. Date comes, no delivery, no email, no notification from IKEA that the date has been changed. After calling TWICE, and being on hold for OVER 45 MINUTES...
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Anonymous
AK

The worst ever customer service I have experienced in my life!! Even third world countries are way better! Never again IKEA!!

1.0
I didn't like
  • Poor order communication
  • Poor problem resolution
  • Wrong information
#1054524
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It is with a heavy heart that I write this horrendous review of my recent experience with IKEA. I have been an avid IKEA customer and advocate for the past twenty years, and have always raved about how much I love IKEA. However, my loyalty and love for IKEA all ended...
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Anonymous
First world problems

Also, hate that IKEA discontinued store credit. Bring it back, IKEA!

1.0
#1052152
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Received defective product via delivery that took 2 weeks to arrive, only way to arrange a pick up and credit is to call their customer service dept, we've tried two different numbers and have been on hold well over 30 min's each of 4 efforts, and no one ever picks up...
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pkaufman
pkaufman

Should be 2 star, I didn't give them 4. Still no f/up from Ikea, we will have to drive to their local store to fight for the return. They have changed from the past.

3.7
#1049690
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Worst experience inside IKEA and with costumer on the phone

Ikea
#1063395
1.3
That's was my first time shopping furniture at IKEA and the last time. I am coming from Europe and there are miles away with there service from IKEA in Europe. I also read nothing than negative reviews on consumer affairs. There only have 1 star no wonder i just experienced my self with IKEA. Horrible costumer service. Will never buy anything again from IKEA
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IKEA Kitchen Review

Ikea
#1030156
ikea delivered and charged me for things that I didnt even need!!! when i asked why they said we assumed you did.
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Short Review for March 28, 2017, Pc_service

Ikea
#1026755
3.2
Just went to the new Ikea last week, the lines were ridiculously long there was a terrible wait for everything and then extreme wait of 30 to 40 minutes just to pick up Warehouse Goods. Same experience today 32 people in line before me for a return. Note, these were not weekends or peak times.
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Ikea Customer Care Review

Ikea
#1025471
1.0
Me and my family waited 30 minutes at your paramus nj store to eat at your food court. Not only are they rude and inconsiderate. The servers were arguing with the cashiers . When i asked if they could not talk like that infront of my 9 year old stacy ann just ignoted me
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This is the second time I bought from IKEA in a row where the product I brought home and was assembling was milled/cut wrong. I have a bed I bought for my daughter. The bed was put together and worked out, though it took all Saturday. There are drawers to go under the...
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#1045310
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Be home 12-4 for delivery. Never called so we tried at 4, they will be closer to 6. Nothing at 6, we called again should be before 8. Then the driver calls said by 8:30. We eat dinner put the kids to bed. Call again at 8:30, they will be there around 10:30. Who get...
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2.8
#1043243
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Ordered a kitchen and told that the sink is not in at this time, that was February. The store tells me it may take several months that's right months. To this day it's still not in. What real *** bags. The founder I can tell must have been a real *** himself because...
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1.5
Product
#1039261
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Bought Hemnes desk from Brooklyn IKEA and when I went home to assemble it I realized there were missing parts and the directions were different than the parts that were included so I was unable to complete the assembly of my dresser without additional parts. I called...
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2.3
I didn't like
  • Wasted 2 months of my time
#1038878
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After purchasing some cabinets (45 minute wait), We decided to change the color, but since it was another 45 minute wait to see anyone, we decided to just call the store or customer service and handle this. Store is 2 hr round trip for us. Called customer service and...
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#1031758
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Wow, What can I say. The design of this store is really not customer friendly. It is down right ridiculous! Trying to find anything results in walking thru every section/department. And then, checking out,you follow arrows forever..probably a mile. No other store makes...
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1.0
I didn't like
  • Walking miles to get out of the store
#1031135
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IKEA #1 WORST CUSTOMER SERVICE OF THE CENTURY! I hope I don't forget and trust this company again. I have shopped in the storm in Paris and it's all so nice. Who could ever imagine a somewhat respected company worldwide with good products could *** people around as...
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I didn't like
  • Poor customer service
#1026365
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