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Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
1) I customize two ALGOT builds on IKEA USA website. 2) I finalize and purchase them on 10/4/2017 3) I receive the order in two separate deliveries, in four total boxes. The last delivery arrived 10/11 4) I unpack boxes to inventory parts and prepare for install. 5) I...
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2.3
I didn't like
  • Lack of accountability
  • Poor policy
  • Dishonest employees
#1117244
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Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
My elderly mother has a home in the country, not close to any big cities. We used IKEA online to order a kitchen item for a rental unit. This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The...
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Anonymous2018
Anonymous2018

If you don't have a store near you, your delivery will be made by a third-party company called STI. You can expect to wait at least 4 - 5 weeks delivery as STI too farms out...

I liked
  • Style and design
I didn't like
  • Phone hold times
  • Way they are treating me
#1090323
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Order#: 243033579 Subject: Shop @ your own risk from IKEA-Emeryville store or if you love being Humiliated
I shopped in Emeryville California Ikea store and opted for home delivery service. This store is about 35 miles from my house in Dublin CA. Delivery was scheduled for 01/11/2016 and I took time off from my work but the driver didn't turn up.I spent at least 9 hours...
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2.0
Emeryville, California
I liked
  • Style and design
I didn't like
  • Customer service
  • Style
#991466
Reply to reviews
"IKEA DOES NOT COMPENSATE YOUR TIME!"
To ask for resending the missing part, I called 3 times within 1 day and each time I waited for over 1 hour. IKEA customer service claimed that only the after sales department can resolve this issue and recommended me discussing a compensation regarding me time being...
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azuka
azuka

No company in the history of the world ever compensates customers for the loss of their time, even when the problem was caused by the company.

2.3
I didn't like
  • Worst customer service
  • No possibility for customer feedback
  • Long wait times on phone and poor quality products
#908133
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Ikea Sofa Review from Mumbai, Maharashtra
Ikea Sofa Review from Mumbai, Maharashtra
I bought a L shaped sofa for 2000 dhs with 150 dhs for assembly. The service guys assembled it incorrectly. Wrong side L. My husband told them to change it they said that the upholstery will be damaged. So my sofa is now a damaged one. My whole house is ikea. They did...
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1.0
Product
#897454
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Ikea - Leirvik Bed Review
Ikea - Leirvik Bed Review
We have so many issues with IKEA over the last three months - 2 broken beds the lervik model (my partner and I are a combined weight of 20 stone before you ask) which I would avoid getting- we were informed it was a manufacturing problem which is yet to be resolved....
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1.0
#771684
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Ikea - Negligence - no desire to make it right
Ikea - Negligence - no desire to make it right
We purchased Hemnes 8-drawer chest in IKEA College Park, MD, together with delivery and assembly. During assembly the bottom wasn't tied up to the upper part (as it should have been), and with time the thing deformed badly and space opened wide between the parts....
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1.0
#741629
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Ikea - WOOD QUALITY
Ikea - WOOD QUALITY
Ikea - WOOD QUALITY
DEAR IKEA TEAM . just before one year i bought bed room for my daughter from Ikea , unfortunately the wood after 8 months start to open and swelling .. i spoke directly to customer service in Qatar branch but with no result , also i emailed uae without reply ,,, is...
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#741333
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IKEA - Poor Manufacturing + Terrible Return Procedures = Countless Wasted Hours
All we wanted were three matching bar stools, but the third was cut wrong (one of two supports for chair cut three inches short). We had to drive 25 miles there (with bad traffic) and back (50 miles total), wait in a 45 minute line to return for store credit, and wait...
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2.3
Product
I didn't like
  • Difficulty contacting customer service
  • Poor quality of chairs
#693457
Reply to reviews

Contact Ikea

Mailing Address:
IKEA Customer Relations
420 Alan Wood Rd.
Conshohocken, PA 19428
Phone:
(800) 434-4532
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Ikea Products and Services

IKEA is the worst of the worst, see why
Here is my story: I went down to ikea in brooklyn, was going to make a new office, spend more than $1000 on office furniture. Beside waiting on that aufull line for 1 1/2 hour I had the staff screaming on my like I'm a criminal, Fine, I made my order, asked them to...
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1.0
I didn't like
  • Experience was just a guarantee that i will never return
#691588
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