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I shopped in Emeryville California Ikea store and opted for home delivery service. This store is about 35 miles from my house in Dublin CA. Delivery was scheduled for 01/11/2016 and I took time off from my work but the driver didn't turn up.I spent at least 9 hours calling IKEA customer service desk as well as NAL service desk and they confirmed that the only way out is to visit the store again. I drove to the store again on 01/13/2016 and then...
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2.0
I liked
  • Style and design
I didn't like
  • Style
  • Customer service
To ask for resending the missing part, I called 3 times within 1 day and each time I waited for over 1 hour. IKEA customer service claimed that only the after sales department can resolve this issue and recommended me discussing a compensation regarding me time being wasted. However, when I finally got through the after sales department after the 3rd round of waiting (1 hour and 33 minutes), the staff told me IKEA only compensates the damaged...
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azuka

azuka No company in the history of the world ever compensates customers for the loss of their time, even when the problem was caused by the company.

2.3
I didn't like
  • No possibility for customer feedback
  • Long wait times on phone and poor quality products
  • Worst customer service
#908133
I bought a L shaped sofa for 2000 dhs with 150 dhs for assembly. The service guys assembled it incorrectly. Wrong side L. My husband told them to change it they said that the upholstery will be damaged. So my sofa is now a damaged one. My whole house is ikea. They did not even seem sorry for the wrong. So much for being a loyal customer. I am currently in india will be back on 23rd aug 2016. Hope to be contacted by ikea after 23rd aug 2016 if...
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We have so many issues with IKEA over the last three months - 2 broken beds the lervik model (my partner and I are a combined weight of 20 stone before you ask) which I would avoid getting- we were informed it was a manufacturing problem which is yet to be resolved. The latest problem has been IKEA trying to tell us we live at a different address. The delivery men tried to delievr a new bed to a different road-we had to go to the other road and...
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1.0
#771684
We purchased Hemnes 8-drawer chest in IKEA College Park, MD, together with delivery and assembly. During assembly the bottom wasn't tied up to the upper part (as it should have been), and with time the thing deformed badly and space opened wide between the parts. Actually, this is when we realized that the screw was missing. We stopped using it, because the whole thing could break down and injury somebody in the family (we have a kid). As this...
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DEAR IKEA TEAM . just before one year i bought bed room for my daughter from Ikea , unfortunately the wood after 8 months start to open and swelling .. i spoke directly to customer service in Qatar branch but with no result , also i emailed uae without reply ,,, is Ikea quality as such this level , to be used with 8 months only ,???? where is your grantee and quality that you usually promote for it ...??/ please check the attached photo
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#741333
All we wanted were three matching bar stools, but the third was cut wrong (one of two supports for chair cut three inches short). We had to drive 25 miles there (with bad traffic) and back (50 miles total), wait in a 45 minute line to return for store credit, and wait in a 20 minute re-checkout line for the replacement. But at least we got it replaced with a new one. Well, the replacement had the same poor manufacturing issue. That's another 50...
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2.3
I liked
  • Shopping experience
I didn't like
  • Poor quality of chairs
  • Difficulty contacting customer service
#693457
Here is my story: I went down to ikea in brooklyn, was going to make a new office, spend more than $1000 on office furniture. Beside waiting on that aufull line for 1 1/2 hour I had the staff screaming on my like I'm a criminal, Fine, I made my order, asked them to make sure to call me before they deliver, asked again, and warned them that I need a phone call, since I wasn't going to wait on the streets.. Well yeah..What do you think happened? I...
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1.0
I didn't like
  • Experience was just a guarantee that i will never return
See attached photo , 2 1/2 hrs of waiting until a response !!! One shipment , we never received as forwarding agent stated we had not been at home , but we can prove it ! On top , we have a concierge service , which didn't see them either. Of course , we are requested to pay the shipping a second time ! The other shipment had missing and damaged items ! Look at the attached photo of my phone, taken during the call it shows the IKEA service...
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1.0
#532042
I purchased three items on 06/05/2014 totaling $560.42. The items were 80250976 x2 and one 40227983 which is two bookshelves and one piece that joins them together. These items were delivered to my home and I paid a fee of $60.77 to do so, all charged on my credit card. Shortly after receiving these items I found that the quality was not satisfactory and decided to return them for a refund. I spoke to Kenya Jones from the Ikea resolution team...
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