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IKEA BOYCOTT - www.StopIKEA.com
IKEA BOYCOTT - www.StopIKEA.com
IKEA BOYCOTT - www.StopIKEA.com
Ikea has put their customers in harm way, and they must be stopped. Ikea was stated by Nazi Ingvar Kamprad, and we should stop putting our money in his pocket. Come to StopIkea.com and join the community effort. Ikea sells garbage furniture that has injured many...
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14 comments
Anonymous
#300376

Communist Jews. The Nazi's sought to rid Germany of this plague however the Communist Jews were experts at manipulating and through their lies then convinced the other countries of Europe to turn on Germany.

Now the Communist Jews turn on fine company of IKEA.

Very typical of these vermin!

TJB

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Review
#136382 Review #136382 is a subjective opinion of poster.
Loss
$10

Ikea in Miami, Florida - YES ABUSE CUSTOMER SERVICE

YES, THE CUSTOMER SERVICE IS THE WORTH IN THE RETAIL PLACES IS IKEA..... I BEEN THERE AND NOBODY IS ABLE TO HELP WITH ANY QUESTIONS. ALSO IN CASH LANE , NEVER A MANAGER AVAILABLE . WHEN IS ONE . THE RUDES PERSON SHOW UP...SHE SAID THE MANANGER OF CASH LANE...WOW THAT WHAT BAD....NEVER GIVE SOLUTIONS TO OUR RETURN. WE PURCHASE FEW MINUTES EARLY...THE CASHIER WAS VERY NICE BUT NOTHINGS THAT SHE WAS ABLE TO DO. WAITING FOR 25 MINUTES...FINALLT SOMEONE ELSE CAME IN ANOTHER REGISTER AND HELP US WITH THE PROBLEM. SHE IS ONE OF THAT PERSON THAT NO SUPPOSE TO BE WORKING AS CASH LANE MANAGER.
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1 comment
Anonymous
#38218

im sorry, was this meant to be english?

Review
#135049 Review #135049 is a subjective opinion of poster.
I needed a desk for a newly installed computer workstation and asked my teenage son to accompany me to the store. He found a Galant white desk on sale that he liked so I asked the Ikea employee working that area what items I needed to purchase. He gave me a runaround...
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3 comments
Anonymous
#400685

You should have asked for a manager and they would have just marked it down on the register for you since it was closing time. I'm sorry you had to deal with dumb workers.

I too work at IKEA and I agree, some people that work there, should not be in retail! Even though IKEA is an at will employement, it takes a customer complaint and a couple hundred write up's for someone to get fired (not cool).

So I would say go complain to the manager (especially since you know the names of workers) and if you see them there again, put in another complaint. Sorry you got such *** service.

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#134248 Review #134248 is a subjective opinion of poster.

Ikea a gimmick with lousy customer service

have you ever dealt with a customer service rep who was a broken record? that's the case here. don't care just repeated and repeated their return policy. it was a *** $25 lamp. i only had the MC receipt and i wanted a replacement because it broke (wiring problem) no effort to go beyond repeating the policy over and over. the manager same thing. when i asked if they don't back up their products more than 90 days, she said that's right. gimmicky layout, cute displays and decent prices but even Walmart, Target, etc back up their products if they malfunction. no change in affect. my husband wanted a new one. against my judgement. i walked through the entire market place. two sales people in mattresses talking and just pointed ahead when i tried to find help with lighting. no one in lighting. one sales lady in the next department who said she couldn't help and didn't know where i could get help. i had to continue walking to the exit where i found a salesman who tried to fix the lamp because he acknoledged that the wire was defective inside the lamp. he couldn't return or exchange it for me. get the new one home and they changed the style and look so now my husband doesn't want it. i bet they won't return it even with a receipt. horrible customer service. one big gimmick.
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Review
#134206 Review #134206 is a subjective opinion of poster.
Loss
$25
I begged my father to order furniture from Ikea for my daughter. We spent a whole month to locate items for my 11y/o. He ordered online and paid for the high shipping charge. The delivery took a month and a half to come and the delivery company name is Air traffic...
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7 comments
Anonymous
#398164

I had probably the worst customer service experience I have ever encountered at the Orlando IKEA store. In early December I purchased a loft bed from the store for my daughter's Christmas present. I didn't set it up until Christmas Eve and at that time I realized I had only one of 2 boxes. She was disappointed that we couldn't set up her bed, but went to the store with me on the day after Christmas.

I attempted to see if I could get the other box, but was refused quite rudely by an employee because I no longer had my receipt. Yet I had pictures of the box at home, pictures of the pieces I had, my bank statement confirming the IKEA purchase on 12/11/11 for the purchase price of the bed.

At the time of my original purchase nobody informed me I was missing a box. I agree I should have noticed it myself, but it was a mistake. However, I was forced to buy ANOTHER ENTIRE BED just to get the missing box. I don't have the money to do that, but I did it because I didn't want to disappoint my daughter.

It was disrespectful and extremely poor customer service. I will never shop from that store again and I will not hesitate to tell everyone I know about the insensitive employees that work there.

Merry Christmas

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Review
#132568 Review #132568 is a subjective opinion of poster.
Loss
$1400

Ikea in Blackwood, New Jersey - Poor Customer Service-Beware of their items!

We live 100 miles away from Ikea in Schaumburg and had long wanted to visit the store. We were impressed by the size and offerings of items at the store, as well as what seemed like decent prices at first, but unfortunately had several poor experiences there. We bought 2 dressers on our visit. The first had one little part missing that we were able to pick up at our local hardware store. The second piece, however, had nearly half the needed pieces missing (no, the boxes had not been opened), but had some extra un-needed pieces in there, I guess to make up for what probably was a Friday afternoon assembly line job. I called customer no-service and was on the phone for 32 minutes having to explain over and over what parts were missing. It apparently has escaped IKEA to put part numbers on their items, so it is very difficult to explain to someone on the phone what parts are needed. Because we needed so many parts, the customer service person told us that they would rather send out a whole new unit. Fine with me. 4 days later nothing, so I had to call again. Another 12 minutes on the phone and I was told someone would contact me within 14-48 hours. 5 days later still nothing. I called again. About 2 days after that someone called and asked if I could bring the parts in and they would exchange the unit. They would pay us .21 per mile, so I capitulated. I just wanted to get this done and over with. We got the new dresser and I insisted on opening the boxes to make sure that the parts were all there. This time they were. We made the mistake, however, to purchase a computer desk for our son while we were there. Since everything is self-serve we made sure to figure out that the top and legs are sold separately and we picked up the correct items. What we did not know, however, was that you need a frame to attach between the legs and the top. Sure, it makes sense now, but nowhere did it remind people that there are 4 parts for a desk (2 legs, top, frame). A sign in the desk department would have been most helpful. Or, wouldn’t you think that in the age of computers that at the cash register a note might come up telling the clerk that a desk is being sold without all the parts? So, not wanting to drive back 100 miles one way to buy the frame I want to buy it on their website. Unfortunately the part is not listed. I e-mailed customer no-service again and was given a phone number to call. I had to leave my number for a call back and a week has gone by again with still no call. I just want the frame and then I will never do business with IKEA again!
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Review
#131802 Review #131802 is a subjective opinion of poster.

IKEA customer satisfaction? What a lie!

I just had the same bad experience today at IKEA Carson, Los Angeles. I wanted to return a just bought flawed furnature in box for refund, but was blunted refused. A service person checked the item and insisted it was partially pre-assembled. I told her I found a deep scratch at the front of the item while I was assembling it. If I did not try to assemble it, how could I find it? This lady insisted no refound and was very rude. I said to her I wanted to talk to the store manager. She claimed she is the manager, but turned out she is not! What a lier!!! The store manager later spoke to me and said I sould have understood the return policy of IKEA and I should know if I return the item, they won't be able to sell it. So, I asked the manager what is IKEA customer satisfaction policy? She danced around of my question, but never answered! I strongly urge IKEA to put a "NO RETURN or REFUND" sign at the entrance of every store! Customer satisfaction from IKEA? What a lie!
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Review
#131720 Review #131720 is a subjective opinion of poster.
Loss
$90
The bed frame, Sofa and coffee table I bought from IKEA were cheap, but their delivery was dreadful and the customer service was rude and arrogant. Worst of all, the bed frame fell apart in just three months, and the sofa became shaky in half a year or so. It was so...
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6 comments
Anonymous
#143796

Ikea has the worst delivery service in the uk.their Driver didn't find a parking so they failed my delivery ,I hav to pay for another £30 to get my goods .and their customer service is very rude,I not order from edmonton store again.Argos still has the best customers care

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Review
#131690 Review #131690 is a subjective opinion of poster.
Loss
$1000
I will never buy anything at Ikea again. The customer service is soooo rude. I bought $185 of bedding that did not fit the bed I purchased. I just wanted to exchange it for a larger size. They refused to exchange it to take it back. There return policy says that will...
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2 comments
Anonymous
#42658

Obviously Mellissa is one of the uniformed, inexperienced, self consumed (keeping their job by following their policy is more important than getting a refund, which means lack of any personal motivation to take the initiative with consumer assistance), lower level company personell or failing company policy mentality types looker16 is referring.

Take a look at the state of the economy numbscull and you'll find the results of following the theme of your responding comments.

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Review
#130742 Review #130742 is a subjective opinion of poster.
Loss
$185

IKEA unfair to handicapped people

Want to know what bugs me? (I love it when Andy Rooney- 60 Minutes says this!) In preparation for my son heading into high school I decided to redecorate his room. What fun you say. Yes, indeed it was before I got screwed by IKEA. I hired a friend of mine to help with the work, I have some disabilities so when they flare up I need assistance. My friend Adam would come over and do the heavy lifting and climbing on ladders, etc. I would do the shopping. Paint, wallpaper, new furniture. I went to my local home improvement store to purchase the paint and wallpaper and new blinds, received great customer service. I spent about $150.00. Next came furniture shopping. I was so excited to shop at the brand new IKEA that opened in West Chester, OH. I drove down from Columbus in a rented truck, about a 90 minute commute. Anticipation building as each mile passed for the greatest shopping adventure one can have. In the distance I can see the familiar bright blue building with yellow lettering, my mecca! Finally I've arrived to begin my shopping. IKEA is set up to display most of their items in their intended enviroment. As a shopper you are required to carry around a shopping list, as you find items you'd like to purchase you record the aisle and bin number of each product to pick up when you're ready to check out. I spent hours deliberating between many different styles of beds, dressers and wall units. When I'd finally made up my mind I went to the "self service" area to load up my cart for check out. This is where my problem begins; there are reps stationed in the self service for people like me. If you're physically unable to pick up heavy cartons, someone will help you. I gave my list to a rep and he loaded everything onto a cart for me. Interestingly, my list was created by a rep on the sales floor and was printed from her computer. I headed for check out with my bed, wall unit, mattress, desk, desk chair and various other items I couldn't live without. $600+ dollars later my carts are outside in the loading area where again a person was there to help me load everything into my rented truck to get home. I have not had to lift a box any heavier than the one containing six teaspoons I picked up in the kitchen goods area of the store. So 90 minutes +/- later I arrive home with my rented truck and ask my son to unload. Everything is placed in the garage to wait until the room is ready to accept the new furniture. Days turn into months as summer is here and vacation schedules get the renovation project off track. Finally this past Sunday (21/2 months after I've shopped at IKEA) Adam has finished the painting and is ready to assemble furniture. Low and behold from the very first box we've got a problem and it goes further south from there. My complete wall unit has turned into just a tower. And then I have the top of one desk chair (this part was visible and correct) and bottom of another desk chair. (of course they will not work together). The packaging had already been sent out with the recylcing company the day before. (Remember this: don't throw out any packaging materials because IKEA won't allow you to return items without the correct packaging.) I get on the phone with customer service on Monday afternoon. After about 40 minutes I have a case number and an assurance that a rep will call me from the store within 48 hours to help resolve my issue. After 48 hours come and go, I call again, this time the rep tells me that I'm mistaken, the store has 72 hours to call me back. I've now spent over an hour on the phone trying to resolve the issue. I'm trying to be patient, trying to give the benefit of doubt. However, 72 hours have come and gone, I call again only to be told this was all my fault because I failed to check all the boxes. Tiffany in West Chester, Ohio customer service told me that just because one of their employees received a typed written "pick list" that it fell to me to pick up boxes, move them out of the way in order to see and check other boxes at the bottom of my cart for accuracy. She continued to repeat over and over, interrupting me saying "We're a self-service" store. Well, I say "excuse me...if that's true then why did I receive help from a store employee with pulling the order and then loading the order into my car. It seems to me that this is awfully convenient when a mistake happens and IKEA doesn't want to fix it. It was suggested by Tiffany that I make the 3 hour round trip back to West Chester to exchange the already assembled furniture sans desk chair. However, when she found it the packaging was gone she changed her mind. This kind of customer service is not what IKEA advertises. And frankly I've never experienced this kind of discrimmination before. IKEA is unfair to people who need assistance buying their merchandise when they fail to recognize the need of its customers. The stores are not convenient to everyone that want to shop there and the stores should be required put safe guards in place for people like me that drive for hours to spend money at the store and so customer don't walk out with the top of a desk chair with the bottom of another chair that don't work together. How disappointing is it that a company promises great customer service and then doesn't deliver?
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2 comments
Anonymous
#462639

To Anon: I guess you haven't read Ikea's Year in Review Report. (their strategic planning document) - they simply are silent on making their stores accessible.

The writers point is that she was not able to check everything because of her physical limitations.

So there probably is not a conspiracy but they simply do not care. Simple as that.

Anonymous
#284842

wow, you had me until you decided to use your disability as a pivot point for your complaint. if everything did in fact go the way you described it, it would seem that your troubles had ZERO to do with you being disabled, as any able-bodied customer could have suffered the same setback.

some don't approve of ikea and have had bad experiences - it is unfortunate and ikea management needs to resolve that, but i can assure you that there is no corporately-driven conspiracy to screw with the disabled - even FEDEX couldn't work out that logistical nightmare. accept the fact that you didn't check your stuff and go from there.

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Review
#130708 Review #130708 is a subjective opinion of poster.
Product
Loss
$600