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IKEA S U C K S!!! IKEA IS JUNK!!! DO NOT BUY IKEA!!!
IKEA S U C K S ! The designs are ok, but the quality is awful. Customer service is more than awful!!! I had to go back to the store three times to replace a piece under waranty, was told that will be contacted by phone to let us know when the piece would be in stock, a month went by and no call whatsoever! Noone is answering to the phone extension that was given to us. I left voicemails and they never returned our calls either! Last time was told they will mail the piece and that someone will call us to confirm it, yet no call so far. We decided to kiss goodbye the item, but feel that everyone should be aware of what kind of business this is.
Do not shop IKEA furinture
I am so furious at Ikea. They do not train their employees correctly. I bought a couch I had delivered and it came broken. So I called to have it picked up and they told me they would be here Friday between 5-9. i called on Wednesday to confirm. This is the emeryville store in california. Nobody showed up. I took the time off of work and NOBODY SHOWS UP!! No number to call and nobody to pick up the phone to help. What is wrong with this place? I will never ever buy any furniture here again and I will tell everybody what a piece of *** customer service place this is. Paying $700 for a couch that falls apart and arrives broken and $80 for having it delivered is stealing and wasting my time and in the end that costs more then the $1000 couch that doesn't fall apart and has decent customer service.
IKEA Delivery - open every box BEFORE they leave
I needed extra trim pieces for an IKEA kitchen (Tampa, FL). The color required special order and an $80 delivery fee even though they were just 2 strips of wood. IKEA sent the wrong color, it was impossible to reach the right person on the 800-number, so I returned the pieces to the store. They apologized and wanted to charge me another $80 to deliver the correct pieces. A Supervisor offered to "split the difference" and only charge me half. He thought it was more than fair since it had been 2-weeks since I received the items, and IKEA's polciy is 72-hour notice of delivery problems (FYI - the contract for carriage is 72-hour notice for damage, which doesn't include wrong parts). These guys are jerks. Whatever you leave the store with, make sure you love it because they don't want it coming back.
Avoid Portland IKEA's kitchen measure, design and install services rendered by their "independent contractors" CIS aka The Kitchen Helpers (company out of Eatonville, Wa). Simple measure/design was in error and company does not stand behind their services. ...
Ikea; No address/telephone for Head Office
Ikea's head office(s) in the United States and Canada ... no listing for the consumer; WHY? This site is nuts for me to have to submit a minimum of 100 words to satisfy what I said in 15 words. However; I guess I will have to keep typing until I reach 100. So far I am at 59 words. Now it is 63 words. So, now what should I write about? How about, maybe the consumer (i.e.: the people who keep Ikea going) whould have the need to know where the head office is and that they are not a front for the Taliban.
Ikea in Los Angeles, California - TERRIBLE SERVICE
I purchased a dinetter setbut legs had to be taken off 2put in my SUV.Got home no screws incld'd.Was told they tried to call me but had no outside line!said would mail them to me on tuesday,I had to call saturday,they were not mailed now they will mail them again?I ask them 2overnite it,we will see. It took me 3 phone calls,now.I was hung up on once I asked for a supv.supv was to call me back never did? I had to call them again and go thru my story 4 times.
Ikea in Toronto, Ontario - Trigger happy transfers in customer service
here is how it all begun, I ordered a mattress online. click. pressed the wrong button on the size of the mattress. and now I have a twin matt set up for delivery to my home. i submitted this yesterday. This morning i read the confirmation email, realized that I had chose the wrong size. and attempted to contact ikea direct. since that is where I was referred to. I called Ikea driect at about 8 this morning. they said they were closed and disconnected the line. I called back at 11am, still closed i guess... even though according to their hours of operation they should be open. So I decided to call my nearest ikea branch, and spoke to two different reps. The first, immediately transferred me to a voicemail. the second, told me that they would bring a different representative on the line for me not a machine.i was still transferred to a voicemail. (so i left a very lovely message.) I attempted to contact early so that I would be able to fix a mistake I had made before it became a problem for them. But they dont seem to mind much that I am going to be overcharged for something that I dont want what a way to stall and ensure that I am charged that extra hundred bucks for delivery that could have been prevented. thanks Ikea, thanks. ya bastards.
Ikea - needs to replace entire sofa after sending the wrong screws
Last week, I finally received my new wrap-around sofa from IKEA (Amsterdam), albeit with the wrong feet and screws. After a week of telephone calls, I was told the feet and screws could not be ordered separately, and that the entire sofa would need to be replaced - in 4 - 6 weeks. I was further told that this was my only choice and there was nobody else I could discuss this matter with. Meanwhile, I gave away our old living room set to make room for this (unusable) set. This is monumentally horrid customer service - even by infamously low Dutch standards.
Pleased with IKEA's quality for the cost
I have actually had good IKEA experiences and currently own a couch, bookcase, side table and dining room table and chairs from IKEA. All items are still in good quality, but I made sure to assemble them correctly and solidly. There was one disappointing aspect to both of my IKEA trips. I had to return both times to pick up items that were out of stock. The first time, I bought the couch but the cover was out of stock. The second time, I got the dining room chairs, but the table was out of stock. However, part of this was my own fault for arriving at IKEA on Sat afternoon, when Sunday was the day they received new shipments and restocked everything. No, these items are not going to be good in 10 years, but by then I will probably want new things or might be willing to invest in high quality furniture. The paycheck just can't handle that for now.
Ikea in Cincinnati, Ohio - Selling for higher price than published
Looked online and in our local Ikea store for a bed for my daughter, who lives in California. When she arrived at the Burbank store they were charging $20 above the internet and the price I found in the store near our home. When I called to inquire, they said that as long as the product is not yet in the catalog...each store can charge whatever they want to... as the market bears. That seems like a crooked policy. We were stuck because she needed the bed. Buyer beware...even economical Ikea is ripping and extra $20 wherever they can!
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