Latest review first
Went to the local IKEA to purchase storage cabinets. The employee on the floor helped me figure out what pieces I needed and input the info into their computer system and sent me out to the warehouse where they pulled the items and put them into my truck. When I got...
I am very familiar buying at Ikea for I was around when their first store opened in the Northeast in Elizabeth, NJ. At that time, all their furniture was made in Sweden and everything was in measured in metric. That was about 20 years ago too! I have been purchasing...
Foreword about buying at Ikea
I am very familiar buying at Ikea for I was around when their first store opened in the Northeast in Elizabeth, NJ. At that time, all their furniture was made in Sweden and everything was in measured in metric. That was about 20 years ago too! I have been purchasing from them that long too. I will admit their items were of much much better quality then than now. Based on my current experiences with Ikea, Ikea is best now for buying home accessories/wares NOT furniture/kitchens for the long run. Ikea is great to "get ideas" for rooms then buying the furniture somewhere else. I have noticed that their "furniture" has dropped their quality significantly to even lower levels since they are having everything "made in China" as opposed to Sweden to keep their prices low. Also I noticed the hardware(their propriety screws, etc) are of cheap brittle or soft metals to build the furniture as opposed to the steel used before. In addition, their notorious "particle board" is of even cheaper quality! My motto with Ikea now is "if it doesn't fit in the trunk of you car - don't buy it!" Also if you buy furniture from them now have an electric screwdriver, various size screw drivers and an electric drill for I have found too many items either have holes missing or the holes are too small for the hardware. Also WOOD GLUE for all the major parts and corners. Ikea is not what it used to be and with the furniture business being so competitive you can find nice furniture delivered to you home - correctly -somewhere else. OK folks, this my 2 cents!
I was at the IKEA store in Schaumburg, IL this past Saturday (05/29/2010) purchasing roughly $300 worth of furniture to start outfitting a new home. The experience went along fine until I had paid for the merchandise and was ready to leave the store. I was asked by...
Ikea Managers are imposible to deal with
I ordered a granite counter top from the Coquitlam store. When the guy came to measure for the counter top he said this sink is too long, (48" Ikea sells one at least that long but we had an old one we wanted to reuse) they may have to brace it wish a piece of metal. He said that is what they do sometimes. Someone from the granite company called the next day to say they couldn't install the granite counter top so the order was cancelled and he informed me that I would have to pay for someone coming to measure. I told him that didn't seem right to me. I went to Ikea with my husband the next day (Saturday) for the refund and they said they would have to check with the granite company and since it was the long weekend, they would get back to me on Tuesday and reverse the billing over the phone. On Tuesday afternoon there was a message to call them back. The phone number was wrong, the extension numbers she gave me were both wrong, and she didn't leave a name. I was getting the impression they really would rather not hear from me. When I finally did get to talk to someone (on Thursday) she told me everything I already knew and then she asked me where I bought the sink. (What does this have to do with anything?) I was getting that bad feeling again. I told them that there should be a warning that the granite company won't install a counter top under sinks spanning a certain distance after all they are in the business and have been for a long time, they should have known. She told me that they had already paid this company $150 for their service call so I had to pay Ikea. It was no use arguing with her. I called the Coquitlam store and asked to talk to the Store Manager and of course was told he wasn't available, I would have to take my chances and come down to the store to talk to him apparently he doesn't take calls or messages. I feel like they are treating their customers with a certain amount of contempt. I don't think it would be hard for them to make a note in their 'designing program' you have to use before you order their kitchens, and save their customers time and money.
Ikea in Browns Mills, New Jersey - The worst
I picked up for a customer today $2500 worth of kitch. cabs its was on a skid. told the lady I would back up to the loading dock so that fork lift could just place it in my truck. said cant do that. you have to load it by hand, said are you kidding, she answered NOPE. so I was going through the order (i did not, or would never order) said my customer said to add some sliding trashcan holder for the cabs. gave her the number and said add this to it, Ill pay for it here. she said nope you have to go find it upstairs, looked it up said its in stock. I said well just have it pulled. she states cant do that you have to go upstairs and get it, asked why? dont you have it back there. she again just responded with a nope. so I said whatever. Ill just tell her you didnt have it. so there is NO CUSTOMER SERVICE.when I as a contractor have to shop at Home depot and spend $2500. they go out of there way to help me out. load it for me etc. This place sucks. and when I get back and start to put this *** together Its REALLY ***.I called later to find out about 1 cab that was missing. was on hold for 45 mins. b4 I could even tell someone what I wanted. I will never return, and will advise my customers to do same. and get this. it was at there Flagship store in Conshy. (corp. HQ)
ikea.com (908) 289-4488 - 1000 Center Dr, Elizabeth, NJ I'm writing to relate my recent experience at IKEA East at 1000 Center Dr, Elizabeth, NJ. On 05/15/2010, I purchased $681.90 worth of items. I was redoing my living room and needed a TV stand. I also bought a...
We bought an IKEA Akurum STAT Kitchen 6 years ago. After about 2 years the doors started developing hairline cracks. And of course we have to clean the doors, wipe them down, etc., so the water got into the cracks and was absorbed by the *** press board which expanded...
ikea is the worst customer relation company on this planet. i used to like the store until i had to return something. neverever buy anthing from these people. i will never buy anything from these corrupt socialist ignorants. they make you take a store credit after your credit card has been defrauded, almosty like they collude wit the thives. this comapny is dead to me and i regret having to spend my money in this store of filth, because they held me to ransom. some *** steals my credit card and they cannot refund my purchase to the new number.
Ikea has the WORST consumer relations
Recently took advantage of Ikea's kitchen promotion that included free delivery. When I had to reschedule the delivery date I called the phone # they provided but could not reach a human being. I asked for confirmation and never got a response. As a result, Ikea denied phone calls I know perfectly well I did make and their "free" delivery cost me $120. $120 after a $5K sale. And the Ikea people who managed to call me after the fact were accusatory and infuriating. Their merchandise is cheap and shabby. Their retail stores are built for trained rats. Their customer relations is non-existant. Whatever you save is NOT worth it!
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