IKEA
Reviews and Complaints
Avoid IKEA Kitchen Installers in Portland, OR and Washington
Avoid Portland IKEA's kitchen measure, design and install services rendered by their "independent contractors" CIS aka The Kitchen Helpers (company out of Eatonville, Wa). Simple measure/design was in error and company does not stand behind their services.
Customer service offered by owner was insulting and unprofessional. Stay away from this amateurish company as they cannot render a simple measure or design that will be successful for your kitchen purchase.
Avoid a kitchen nightmare and go to Angie's List to find a reputable and professional company for your project. Also, buyer beware as IKEA will not be responsible for any complaints or errors caused by this company.
Confusing advertising
Ikea's misleading return policy
Selling for higher price than published
IKEA Complaints to President of IKEA
If you want to email directly the President of IKEA US, his name is Mike Ward. Please follow the following email exactly but try both because it may be under Michael or Mike: Mike.ward@***.com Michael.ward@***.com
Hope this helps for the unhappy customers.
I know many companies don't like to have their experiences pass the stores to the main headquarters or try to not get to the US level within their organization. Here's your opportunity.
The format is the same for any person within IKEA as long as you have their first and last name. First name first then a dot then their last name and then @***.com
Ikea is dreadful
Think twice before shoping at getto Ikea in Brooklyn
Having been to Ikea many times in various states and always having fair customer service I was appalled at the treatment and down right rudeness I was showed today at Ikea's Brooklyn location. I showed up this morning to exchange something I bought 2 days ago from their As-Is section.
I bought it primarily because I didn't have time to go through the whole store looking for furniture with my one year old in tow. When the item did not work in my space I looked at the receipt and there was no reference to "exchanging" as-is furniture. The only reference says no refunds; therefore I loaded the item and my son in the car and drove 35 minutes to the store. Arriving at the store I was told to take a number in which I would proceed to wait 45 minutes to see a sales associate.
She as very rude informed me that they will not take the item back; I tried to explain I just wanted to exchange it for another item in there as-is section. Finally she called her manager which was just as rude and was actually laughing with the girls making a joke of us. She called the two store managers which explained to her I would have to wait. After waiting for nearly one hour (with my 1year old) the store managers John and Jason who told me that, yes I was correct that it did not say on the receipt, nor was it posted on the wall behind the counter stating their policies however there is a small sign stating it in the As-Is room.
I explained that one would only see that sign if you happen to go all the way in the room; as I did not because there happens to be so many items, they spill onto the space behind the registers. I tried to explain my point when he abruptly said "I am done talking to you. and told me if I wasn't buying anything I needed to leave. He then called security to escort me out.
Wait...this 6 foot 250lb plus man is scared of little 5'6 125lb me and is calling security? Are you kidding? I asked for the corporate offices address and number he refused to give me the address instead one of the other managers gave me the 1800 # and he said I could go on line and find out for my self the address. When asked what the names of the sales associates/mgrs I spoke to he refused to give me the information saying I am the only one you need to know and my name is Jason as he laughed.
I can not tell you how ignorant and rude this individual was and he is representing the company, this is an embarrassment in this economy I don't know how any company can survive with this type of disregard to the customers!
We are the ones who keep their doors open! Thank twice before visiting and purchasing at this location!!!
Buying furniture in IKEA - cheap quality and service
Wouldn't accept return of unused merchandise with receipt
IKEA broken furniture
IKEA USA RETURN POLICY DESIGNED TO STOP ALL REFUNDS.
I purchased some lights at Ikea USA for about $50.00. I took care to save the receipt and the original package and all the contents. About 10 days after I purchased the light I attempted to return it at the Sunrise Florida store. I was told by the girl at the return counter that I could not return it because I had opened the package.
Immediately I asked to speak to a manager and Kate Murphy the return counter manager came out to talk with me. I told her the item was not for the purpose I had intended and she said that Ikea's return policy says that they only take back unused merchandise. I told her it was indeed unused and that I had merely opened the package. Kate Murphy was so rude about the whole thing it was unbelievable, I had never been treated so badly by a department store in my life. In fact every department store in the USA that I had ever returned something with a receipt I had absolutly no problems. These USA retailers have what is called a no hassle return policy,something IKEA USA knows nothing about.
I continued to argue my point to no avail with Kate Murphy until I began asking for the store manager. When I asked Kate for the manager she told me that she was the manager and there was no one else above her. The first in a series of lies that Ikea USA was about to perpetrate against me. This was starting to become a very negative experience for me and I was not getting anywhere with Kate Murphy so I left the store and fugured I would call the store and try to speak with the real manager.
On my way home from the store I called and got ahold of the real store manager Peter. Peter the real manager was indeed at the store on 7/6/08 at 5:30 pm and Kate Murphy was lying to me in an attempt to blow me off. Peter told me that I should have no problem returning the light and apologized for the problems I had then he forwarded me to the customer serivce liason Abbey.
Abbey never returned my calls and I finally got in touch with another customer service flunky named Jackie. I explained to Jackie that I had a light that was opened and unused and I needed to return it. Jackie told me that it was no problem just bring the light in and they would take it back. I sent my wife in with the light and the receipt on 7/13/08 and my wife started to receive the same rude blow off treatment from the Ikea USA employees that I had received a week earlier.
They told her the same line of *** about their return policy. They treated her exactly as bad as they had treated me and she was livid about the whole thing. We had the receipt and the item was not used. Kate Murphy and Jackie were laughing in my wifes face as they were refusing to take the light back.
My wife called me on the cell and I asked her to put Jackie on the phone and Jackie got on the phone and told me that she never said she would take it back, she said that I told her I had furniture to return and that now that she knows that it is a light she can not authorize it. I explained to Jackie that we spoke earlier on the phone and she said it was ok to return the item and now after I had drove 30 miles she was going to flip the script. I asked her for the store manager.
Now I am feeling the same as I had the week before. Being treated like *** by a department store, Treated worse then I had ever been treated before. Lied to again and again by one store manager and another manager..
The point of this story is the extent to which IKEA USA will go to deny taking back and refunding a legitamately purchaed and receipted item. The point is that their return policy is one of incredible hassles. They will make your life miserable should you try to return something you bought by mistake,
No other major Department store in the USA treats customers like this should they need to return something. Here in the USA we have whats called good customer service and IKEA has no clue what that means.
IKEA USA does not care if you have a reciept or if you never used an item they wont take it back no matter what.
IKEA will not refund your money on anything. No matter what!!! No matter what they say!!!
If you dont want to have the same horrible experiance don't shop at IKEA USA. You will be sorry!!!!
Nazi return policy to go with Nazi store
Worse store is in carson, california!
Poor employee attitude
IKEA - Beware of IKEA's Misleading Return Policy * Poor Service *
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This business is unethical. Lost the check I wrote them.
Denied even being at my house to pick it up when I met the owner and saw the check in her hand.
Poor communication and customer service. What a headache.
TO all the negative nancy who said the kitchen helpers not good or wouldn't recommend them. First of all, You need to stop being mad at the world and everything around you. Next time make sure you have a better idea of what you want your kitchen to look like before rushing into the decision of buying a kitchen and getting it installed and not liking the kitchen you decided on a week later.
The Kitchen Helpers did an amazing job with my kitchen... it took me and my wife two month to finally decide on the kitchen we want.
For the future kitchen buyers, make sure you take at least a month before finally settling on the kitchen you want.
Thank you Jen Berry and the Kitchen Helpers for an Amazing service.
Our experience with Kitchen Helpers (August 2011) was excellent. They were dealing with a backlog of people like us who had taken advantage of an IKEA sale.
Calls eventually got returned, and the installation was thorough, neat and the installers were kind and thoughtful.
Total Kitchen install was about $1500 for us, and it was worth every penny. Exercise some patience and it will pay off - Silverton, OR
Did you have someone else besides the kitchen helpers do the electrical, plumbing, deconstruction, etc? I have found much cheaper electricians and demo-ers, but as you said, the install is about $1600. please let me know.
milana4@***.com
We offer free estimates and designs using IKEA cabinets and custom made peices. We will come to your house to measure and talk to you about what you need and want out of your kitchen/bathroom. We will give you a free design and allowances sheet. The first design will probably not be perfect, but we can and will redesign your kitchen until you are completely satisfied. The allowance sheet is comprised of line items (demo, cabinets, countertops, sink, faucets, plumbing, electric & more). Each line item is there so you can understand the cost and everything that is involved in your remodel. We are not affiliated with IKEA, but feel free to ask them about us and our reputation.
John Webb Construction & Design is a full service general contractor. That means we will handle and coordinate your entire project. We stand behind our work and our integrity is an integral part of how we operate our business.
Take A look at our website to see some of our before and after pictures of recent IKEA kitchen remodels.
We have construction and design teams in Portland & Eugene Oregon. We also work in Washington.
There is no obligation with our free estimates & designs.
I too had an excellent experience with Kitchen Helpers. They were knowledgeable, conscientious, respectful of our ideas and time and delivered the kitchen we wanted on-time and under budget.
They offer a turnkey solution that really simplifies an otherwise very complicated undertaking.
They spent considerable time with us on the phone and in person, and went the extra mile to understand and meet our needs. I would highly recommend Kitchen Helpers.
I had a very good experience with the IKEA Kitchen installers, I worked with Barry Williams, he was very helpful in setting up a plan for us and met us a number of times at IKEA to give us additional support. The cabinets were installed on time and we are very happy with the quality and workmanship.
After the installation, one cabinet was a little lose, we called the Kitchen Helpers, and they came that day and made the needed adjustments. I highly recommend the Kitchen Helpers and the IKEA kitchen cabinets.
I would like to clarify the services offered by our company and address the complaint above.....The Measure Service (a $75 fee) is provided to measure wall length and height, plumbing and electrical location and to give the customer accurate dimensions so they may begin working on their kitchen design in the IKEA Home Planner. It is paid to IKEA and reimbursed once the customer has paid for their kitchen.
We measured "Disgrunted IKEA Customers" kitchen and she decided she wanted to use our design service. This fee is paid directly to us and the cost is $249. After working with her designer, she stated that she was happy with her design and went to IKEA to place her order and make her purchase. While at IKEA and working with a coworker it was brought to her attention that some glass doors she really desired WOULD fit into her layout.
Her designer, here at The Kitchen Helpers, had told her they wouldn't fit so her design that we helped her with had regular doors with out glass. The co worker and the customer made some changes to the design that we completed for her and that evening, the coworker emailed me and to let me know what had happened. The following morning, I called the customer to speak with her about her experience with our company. I told her that I would refund her $249 since she ended up changing the design.
She stated that she still wasn't quite happy with the layout that she and the coworker had come up with and she and I brainstormed a bit about her design. I made a few changes based on our conversation and I emailed it to her. She appreciated that fact that I had called her about her experience and asked if she could get an estimate for installation. She also asked if I would give her a discount on our services.
I told her that I would consider giving her a discount. She mentioned not feeling confidant in the measurements we provided so I also told her I would send someone over to verify all the dimensions that we took. I sent the other owner of the company to do just that and all measurements that we took were accurate. A few days after I sent and estimate to her, she replied and said that she could not believe I did not offer a deeper discount and she would have to decline our services.
At this point, I responded that her check for her design was in the mail and wished her luck on her project. On the following Saturday evening, I received an Urgent email from "disgrunted". She demanded that I send over all measurements with LxWxD and a copy of her design with FINAL DESIGN stamped on it. I was a little confused as she did not have a completed design the last time I spoke with her and since I was no longer her designer and/or contractor I did not understand exactly what she wanted from me.
Below is my email response:The measure service is provided so that you will have dimensions to plan your kitchen in the IKEA home planner. We locate all current plumbing, electrical, etc. Barry scanned a copy for you and sent it via email. As for the design service, you decided that you were unhappy with our service.
You and an IKEA coworker redesigned your kitchen which you have access if you retrieve it from the IKEA server through the Home Planner. Username: xxx@***.xxx Password: xxxxxxxx. The changes that I made were merely a suggestion and the layout that I scanned in for you was a favor because you indicated that you were interested in using our services. Because we are not your contractor and no longer your designer, you will need to work with your current installer to determine placement of cabinets, electrical, appliances, etc.
Since we have refunded your design fee and you have redesigned your kitchen with the IKEA coworker, we are no longer liable for your design. My overall impression with "disgrunted" is that she really did not understand what the Measure Service and Design Service really entailed. She was in a very big hurry to work through her design and she didn't know what she was doing when it came to remodeling her kitchen. I tried to give her the best customer service experience I could under the circumstances and I just could not make her happy.
In the end, we just weren't meant to be her contractor. As far as not calling someone back for a week and being rude.....I doubt it is a legitimate response.Jen BerryThe Kitchen Helpers
I would have to say that I wouldn't know how their services are because They returned my called a week after I placed it at which point I had allready had my kitchen installed. Their office person Jen was very rude. I would not reccomend their services./
This company just finished my new IKEA kitchen installation and my experience was completely opposite of what your complaint describes above. They were efficient and helpful with tough decisions I didn't even consider while designing my kitchen. I would advise anyone to disregard this hateful and misleading review.