Latest review first
Even Walmart can do customer service better than Ikea
When Ikea first opened a store in Tempe, my wife was so excited. We don't live close to the store, so we planned a special trip... Our first trip lasted nearly four hours, and I swore that I'd never go back, especially after I got home, opened the boxes, and discovered that there was hardware missing. After an extensive wait on the phone, I was able to talk to someone who promised to send the missing parts. Three weeks later an envelope showed up with the hardware. Tonight I once again find myself in need of hardware for an Ikea product. I looked up the phone number listed for the Tempe store, called, and was given the run-around by a trained parrot who would only say that she couldn't help me, that I would need to come to the store and talk to the folks in charge of spare parts and such. When I asked to speak to them directly, she said that that wasn't possible. I asked why not and she said that she was actually in a call center somewhere not even close to Arizona, and that the actual store doesn't have a phone.... If I ever go back (my wife still loves the place), maybe before I leave I'll open up all of my boxes in the middle of the floor, do a hardware inventory, and make a general nuisance of myself. Then when management comes and asks me what I'm doing, I'll tell them that I'm taking preemptive action against their general indifference to proper customer service and the inconvenience that I'm sure to experience as soon as I walk out the door.
Ikea actually delivered a used leather sofa!
Purchased what we thought was a brand new leather sofa. Ikea delivered the sofa at around 7 pm...Delivery guys left and then discovered upon opening the boxes that the sofa pieces were not wrapped inside. Hence the leather was rubbing inside against the cardboard, leaving some nicks in the corners. Called Ikea immediately, who said simply return the sofa to the store. With no truck I said it was not possible, I wanted them picked up. Ikea replied, after starting the claim process, that this would take a minumum of 7-10 days! So I either find a way to take them back my self--rent a truck--more expense--or go to war with Ikea and get them to pick them up in a timely fashion. Looks like im going to war!
Ikea in Brampton, Ontario - Customer Service LOUSY
Bought a wardrobe, paid for deliver and assembly. The assembly guy found some items damaged when he opened the boxes. Now the irritating part starts... --- i called customer service and had to wait 1 hour to speak to someone --- i am told it will take a week for someone to follow-up with me --- i was advised to go back to the store if i needed faster service, otherwise i will have to wait longer for this to be resolved!!! a pregnant woman trying to get things organized does not need this stress. So i have to live in the midst of boxes and incompleted pieces of the assembly for however long... i am at their mercy totally pissed customer, brampton ontario canada
IKEA won't honor AMEX refund
1. Checked stock on Ikea products (said they had 163 pieces in stock) 2.Drove over an hour to get there, (we live in remote area, they don't ship those items) 3. Ikea had NONE in stock 4. Bought similar product, using husband's AMEX card. 5. Didn't look right. 6. Took day off to drive back items and get refund. THEY WOULD NOT HONOR MY AMEX CARD. (Same account) 7.They wanted to give me a GIFT card to store! Say What!??? Why do they even THINK I would WANT to come back to a store that has a Customer DIS-Service Department. It never fails with Ikea, they always make you unwelcome if you attempt to return anything! I am done with Ikea. Consider it before you buy
Ikea in San Jose, California - No quality control and rude customer service - or lack thereof...
I purchased a bunk bed from IKEA. During assembly, I noticed that two parts were defective. The holes on these parts were not drilled all the way through, so it was an obvious manufacturing defect. I drove to the store for the second time. After waiting in line for more than half an hour, I was given two replacement parts. I went back and tried to finish the assembly, but I found out that the parts I were given were incorrect, the hole locations did not match. I drove back to the store for the third time and asked for replacement parts with the correct hole locations. The customer service person asked for my driver's license. When I asked why they need my license (looks like they wanted to scan the info) they said this is the "policy for returns and exchanges". When I tried to point out that this is not a discretionary return or exchange, and I am simply trying to get replacements for defective (or incorrect) parts, the response I got was "This is our policy. If you don't like it, I will have to ask you to leave the premises immediately". I don't think asking for driver's license (and not to just look at it to confirm the identity of the customer, but to scan information from it into a database, which would probably go to a company like TRE) to replace a defective or incorrect part is acceptable policy for any store that respects the customer.
Ikea in Elmhurst, Illinois - Won't honor there returns on flawed product
Becareful what you purchase from IKEA. If there are flaws that you can't see when you purchase it due to packaging and try and take it back, they won't take it back because it is flawed. Then you are stuck with it. . . Learned the hard way. We know have a mattress that had flaws in the cover that we can't use. Great way to waste space in our house. We called customer service when we got it home and mentioned the spots and they said it was normal. So we had issues with the mattress not fitting our needs and went to return and get another. They wouldn't take it back because of the discoloration. They said they looked at the security footage and it was rolled tightly in the plastic, which we agreed so we couldn't see it when we bought it. They have now lost what was a good customer and anyone else I can convince to to buy from IKEA.
It is the black and white flooring and it is awful!! My husband had a horrible time installing and he has put in lots of different flooring..this is totally defective material and it should not be sold in stores. The floor doesn/t even lock like the Ikea installers...
You need a suction cup to change a lightbulb? I purchased a set of 4 individual GRUNDTAL lights for over my wardrobe. When I got home, I found out that the lights required additional cords and device to connect them that was not indicated on the package. But the...
Ikea in West Palm Beach, Florida - In a week I have gotten three delivery
The first part of this message is copied from the previous complain because it matches mine. "I will never purchase another product from Ikea ever again. They have the worst customer service ethics I ever experienced.The product I purchased from there was a bed frame and headboard." The freight company has given me 3 different delivery days and when I called Ikea they say that the delivery is with a tranportation company and basically they don't have control of it. I paid Ikea for the delivery, but if I cancel the order I have to pay the delivery and other costs.
Ikea poor customer service!
I will never purchase another product from Ikea ever again. They have the worst customer service ethics I ever experienced.The product I purchased from there was a bed frame and headboard.They do not tell you that some of the parts you will need are a seperate purchase.It is rediculouse how they do not make an effort to help you load the boxes on your cart even if they are taller than you or even weigh more than you.Good luck if you order anything additional from Ikea such as additional needed parts. It will take forever to recieve and the packaging will come damaged. They do not do anything to compensate either for their poor customer service.
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