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This is the first time that I've ever written a customer review about anything. My experience with Ikea was comically terrible and I felt that writing a review highlighting my experience would give me a small sliver of recourse and hopefully save someone else from the...
Had four Hemnes bookcases delivered. Very heavy. Not something I'd ever want to have to return. Well, the holes are drilled incorrectly, so they can't be assembled. Very disappointing, and a HUGE hassle to try and correct. Hate you Ikea. Need extra words to...
My son desided to decorate his room so he went to Ikea to buy a new bed as he was on a budget, he bought his bed and a computer desk. when he got home he set to work assembaling the furniture, only to discover that the bed did not have the slats that hold the matress....
IKEA = NO CUSTOMER SERVICE
We bought a book shelf at IKEA in Houston. Houston because we live in San Antonio and we went to Houston to visit family. The book shelf has two boxes. We only walked away with one. NO system there to tell us that we were missing the actual shelves. So, can I go to Austin IKEA (which is a mere 90 miles and not 190 to Houston) to get the second box? NO. Because Austin's inventory would get screwed up. SO we have to plan another trip to Houston IKEA to get the second box. I cannot wait to go there to see if they will even be able to help me. NO one works there. You have to do everything yourself. Do yourself a favor: Go anywhere else to get SERVICE. The price is worth it.
IKEA misleading refund ad for mattresses
IKEA Dublin has big posters about their mattress refund policy hanging around at the Costumer Service and the bed section in their Dublin branch. It says that You can try out a mattress at home and if You're not content with it, You can give it back within 90 days with total refund.That sounds very costumer friendly and tempting. What they don't tell You is that a) You get the refund only in form of a voucher (What the *** do I do with an IKEA-voucher when all I want is a good mattress?) and b) That mattress exchange is only possible ONCE. That means the second time another mattress *** Your back up, You are stuck with that one!If I had known that I would never ever have bought/tried the second one!Answer to my complaint was that I SHOULD HAVE ASKED the service IF I can exchange a second time...WHAT??? What about writing that below the ad in smaller letters so people don't get confused...or are they supposed to......??! I'm done with IKEA!!
IKEA sells out its scrap in East Europe ?
Recently we purchased some Hemnes drawer chests in an IKEA in Budapest, Hungary. All the Hemneses were on sale, we bought one small, one middle sized and two of the big one. After the assembly of the small one it turned out that the drawer's front panel does not fit in place, its edge collides with the chest's front panel. Still, this is not the main point.. During the assembly of the first three chests I noticed that some of the eccentric cams can't be tightened "well enough" (by "tightening well enough" I mean what I experienced in the past years during the assembly of other IKEA products, ie. during the tightening of the cam, at a certain torque it "clicks" in place, that is it reaches its stable extremal position, and holds firmly from then on). Instead, while I try to tighten it with a screwdriver, expecting the well known "click", one of the following happens: - either I stop tightening the cam halfway before the "click" - or the cam bends open first, then it breaks - or the dowel is pulled out from the other part, destroying the thread in the wood The problem may be, that the holes of the problematic cams were not positioned precisely at manufacturing. It is enough to be drilled 1 millimeters farther from the edge of the panel, and it already does not allow the cam to swiwel into its stable position. These fastening systems were intended to hold reliably only in their stable position, that means, if the cam is only swiweled halfway, it relaxes in time on every small bump that reaches the furniture. We called the quality staff of IKEA, but he did not confirm the problem. He said the cams just held fine, and if we don't like it, we should contact the civil consumer protection. This was interesting, as he saw it as well, that some cams could be correcly tightened, and turning them until their stable position they hold much more reliably than the problematic ones. He obviously had a good reason to deny our complaint, because if our chests prove to be badly manufactured, it can hardly be a unique fault. At 3 of the 4 chests we've bought the same problem with the cams exists, it makes the general manufacturing fault more likely (the 4th one is not yet unpacked). At a second glance it is clear, why these chests were on sale. Well, here we are now, I don't have a clue what forum I should address with this problem, the IKEA Hungary definitely denies this, although I'm sure I'm right concerning the way of correct fastening of these cams.
This is a copy of the email I sent to IKEA here in Texas. My wife and I drove almost 2 hours to visit the IKEA in Round Rock, TX. Being from Sweden she was very excited to experience a bit of home. Imagine our surprise when we arrived only to realize that not only did...
Ikea is a flippin joke!!
Our dental office purchased more than 14 thousand in furniture and cabinets and we could not be more upset. The employees were unknowledgable about the products and seemed to be overwhelmed when asked to help. Upon delivery of our order we discovered items duplicated, items that were ordered missing and most of all items we thought to be ordered not even on the order. All in all this purchase has proved to be time consuming, frustrating and my belief not worth the savings! My recommedation would be to purchase from Ikea only items associated for children, and leave the other items to stores more capable of meeting your needs.
IKEA Incapable of Fulfilling
IKEA are still a complete shambles in the UK. I ordered two bed bases and matresses. On the given delivery date, one bed base was missing having not been loaded on the delivery van. IKEA gave a new delivery date, which, incidentally was one day outside the required fulfilment time given in the Distance Selling Regulations - so they already were apparently acting illegally. Requesting an earlier delivery they simply stated it couldn't be done and also refused to provide any compensation. The rearranged date is two days from now so would have been 27/08/2011. This morning I had a text saying it will be delivered on 27/08, followed 3 hours later by a phione call saying the item is not in stock and an email saying delivery will be 12th November. Five minutes after that email another one arrived saying delivery will be 16th November. Clearly IKEA don't have a clue what they are doing and are obviously incapable of managing or running warehouse systems. I then attempted to call their Customer Services. On ringing the the number you then have the standard "dial 1 for x, 2 for y "etc. So, 5 for Customer Services which then takes you to another similar menu where you again dial 5 for Customer Services. So, having dialled the customer services number you then have too select Customer Services twice. They clearly don't want you to call. This all too obviously the case when after a few "we're busy, please hold" responses you get a "call centre is now closed" message. This however is yet another IKEA lie designed to stop you calling - ignore that message and you are placed in a ***. So I finally got through to a Customer Services call centre person. Their computer system isnt capable of telling them what has and hasnt been delivered - as far she was concerned the entire order was outstanding. So I told Customer Services what they had already delivered since they didn't themselves know. I think I've now arranged to cancel the undelivered item. I await repayment from IKEA. My advice: wherever you are, stay away from IKEA. They don't fulfil, they don't know their stock, they don't have sufficient internal systems. They are a total shambles to be avoided.
Ikea in Stanton, California - Ridiculous customer service
Brought $350 home media center (Besta) item #201.021.54 at Ikea in West Sacramento. Went home, opened a few days later to build... No hardware in the box! Then, went back to Ikea to get hardware and they wouldn't give it to me.... I asked for a manager who told me the same thing and offered absolutely NO suggestions about how to fix the problem or make me feel like they even cared. We called customer service only to hear the same story, but had the pleasure of listening to the customer service representative yawn repeadedly during thr conversation. Thanks for the $350 firewood! I would never recommend Ikea to anyone I actually like.... Horrible experience.
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