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Ikea Shipping is THE WORST!

I know ikea furniture isn't the best. I don't care; I'm a student on a budget. I decided to purchase a couple items online from Ikea. I decided to have them ship to make it easier on myself. Boy, was this a mistake! First they give me an estimated delivery date. They also require a signature or person to be there. They provide only a date, not a time window, and its only an estimate. So am I supposed to sit around all day and hope they come? And what if they don't, should I waste two or more days waiting? Second, they provide no way of tracking or determining when your package will come. It is all automated phone trees and no answers.
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#305588 Review #305588 is a subjective opinion of poster.

IKEA: delivered broken sofa, waiting too long for exchange

My husband and I are low-income working parents who finally saved enough money to make our house comfortable. We always liked the design aesthetic of IKEA and spent nearly $500 on other items we needed: curtains, a dining set, bathroom fixtures, etc. We were able to take home all these items with us, so they weren't a problem. Our major splurge, however, was the EKTORP sofa bed, which retailed at $799. The IKEA in Burbank, CA charges a $59 flat rate next-day shipping fee, so we were excited at the prospect of finally having a comfortable couch to come home to. I took off work the next morning in order to be sure I was present for the delivery. Everything is fine so far. The delivery guys, which are a contracted third party, dropped off the couch on time and left it on its back in the spot where it was supposed to go. As I tore away the packaging I noticed that underneath the couch, one of the wire support beams was hanging off the a piece of the wood that had broken off, exposing several sharp staples and rendering the sofa bed completely without support. It rendered the couch completely unusable--sitting on the sofa bed without support could cause injury to myself or my family if we were to sit on it and fall through. Because I was sure this was a manufacturing defect and a fault of the company's, I called customer service immediately and was informed that a claim would be opened and they would call me back in 48 hours. When they contacted me, the customer service lady informed me that the couch was out of stock currently and they "weren't sure when it would be back in stock... maybe next week..." They offered an exchange, but said that they could only schedule it on Wednesday at the earliest... IF they have it back in stock then. So now I have a broken sofa bed, on its side, taking up a lot of space in my small house, covered in boxes, and it will be sitting there for over a week. I had to maneuver it to a safe position so that my adventurous 2-year-old couldn't hurt herself trying to play on it. The girl on the phone was unapologetic and matter of fact, and didn't offer any real solutions. Not only was their furniture faulty (or mishandled), they're not very good at handling complaints and fixing problems. I'm really frustrated. I will update as soon as this gets fixed (fingers crossed), but looking on this site and others, I can finally see that I'm not alone in these issues with this company. If anyone can recommend a sofa bed that's comfortable and affordable and NOT ikea, please let me know. I may still return this depending on how they deal with the problem.
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#305315 Review #305315 is a subjective opinion of poster.
Product
Loss
$799

IKEA in Bloomington MN

The IKEA in Minnesota is doing a massive remodel, although when I had done my pre-shopping, as you do for an IKEA shopping expedition, there was no mention of an upcoming remodel. Same thing when I walked in the store - it was not until you were in the throes of the madness that is IKEA that you saw the mess. Most of the items I had preselected a few weeks earlier were not available anymore....the few employees that you can usually chase down were now a part of the remodel and truly it was customer helping customer. In my 55 years of shopping, it is the most poorly operated remodel of a store trying to remain open I have ever seen. I am stunned to see a large company like IKEA does not have a better model for how to do a remodel and stay open. ( Target has it down to a science.) Not worth going to until it is done.
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2 comments
Anonymous
#483198

still the same *** procedure.... i worked at IKEA in 2004 to 2005 in Bloomington, after moving hundreds of items in the self - serve area, i came into work and was left ALONE in the department...

i couldn't leave the desk to look for items that customers couldn't find... (they had moved items/not entered new location in computer/entered wrong locations/not moved things that should have been moved,etc.) i, at one time had over 30 people at the desk all yelling at me, at the same time.... the lights were off... i cut myself...

the manger (MAX HEDBERG) said he would help me if i called him on the radio or phone ( never answered)... the manager (MIRANDA HEMMINGS) in the self serve dept, told me after another employee (DEREK) ( nice stand up kid )told her that i had stopped him from waving his utility knife around, said " i don't care, you are both getting the write ups" (it was erroneously reported that we had a knife fight) this is the same manager who somehow made it possible for her and her asst manager to take the same time for vacation (which wasn't supposed to happen due to policy) and left the rest of us to survive a huge sale....

what's sad is she is now the HR head at whole foods..... :sigh :sigh :sigh :sigh

Anonymous
#452660

I had the SAME EXACT EXPERIENCE!!

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#305248 Review #305248 is a subjective opinion of poster.

IKEA customer service is horrible and mdse is unsafe.

Last week I purchased a bed frame from IKEA. My husband correctly assembled the bed frame (BRIMMES). It was the daybed. Three nights later, my son went to bed and turned over on the trundle part of the bed and it broke. 10 screws popped out!. The particle board that they make the frame could not support 105 lb child. I called IKEA regarding the safty of this item. I am still getting the run around. It takes over 25 minutes for a human to answer the phone and then another half hour to be transferred to the store you purchase it from. I have called 4 times and it the same process every time. Finally they agreed to pick up the bed and give me another one. I am still waiting for this to happen. They give you a window of time, but they don't come during that time. I would never purchase a bed frame from them again. At this point I want my money back. I am very dissatified with how this complaint is being handled. DO NOT BUY ANYTHING FROM IKEA UNLESS YOU ARE WILLING TO DEAL WITH POOR CUSTOMER SERVICE. My husband wanted to do our kitchen from them. I would never allow this to happen. Could you imagine having to deal with customer service on a major project like a kitchen?
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1 comment
Anonymous
#470373

I can tell you first hand about doing a kitchen from them.Part of the delivery was and is still missing, some are still on back order.While doing inventory on what was delivered, found out they didn't put in the correct order on some of my cabinets and gave me others and forgot to order one of my wall cabinets. and of course some of the order we got was damaged.

Finally got through to a person and got the standard answer, someone will call me within 48 hrs. that was 2 days ago and no answer yet. I'm ready to take it all back and tell them to .....

Will never do business there again! Best or worst advertisement is word of mouth...IKEA will not be thing good out of my mouth

Review
#304720 Review #304720 is a subjective opinion of poster.

Ikea in Austin, Texas - Customer service shocked me

I have been shopping at Ikea for abt 8 years now. truth be told, every time I assembled an ikea product I ended up not liking it for various reasons. But I never returned any product just 'cos I was too lazy to re-package and return (most of their furniture ends up becoming pretty bulky after assembly). But here's what happened recently-- I purchased 2 bar stools. After assembling them at home I found that they looked really cheap and unsturdy. They looked so bad that for a change I decided to fight my laziness and return the lousy stools . Being somewhat of a perfectionist I re-packaged them neatly (very neatly in fact). I expected no issues in returning this product. But to my utter disbelief this return turned out to be a shocker. The Ikea agent's first question itself kind of gave me a clue that this company does not know a thing about customer service. The agent asked me "so sir, why are you returning this product?". I have never been asked that question at any retail store in my last 10 years in USA. Anywayz, I told him the reason and he went on to open the package to see if all the content was inside and if there was any damage. fair enuff, I waited till he finished. To my utter shock he tells me "sorry sir I cant take this back. You have assembled and unassembled this and we have a policy that we dont accept returns on assembled products. Plus there are a few scratches on the bar stool". despite being shocked at that response, I tried to politely reason with him but he just insisted that it was store policy and he can do nuthing to help me. in shock and disappointment I just walked away promising myself that I will NEVER EVER return to an IKEA store again. later on -- I met with the store manager who agreed to give me store credit (it was like a favor). too late Ikea had already lost me. I will never purchase, recommend or use an ikea product again
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1 comment
Anonymous
#498056

How do you think the next person would feel? Would you want to buy something that's been assembled & unassembled??

you want Ikea to accept a loss because you think it looks cheap & shoddy? You should've came to that determination in the store,before you purchased it.

Review
#304488 Review #304488 is a subjective opinion of poster.

Ikea shop Catania (Italy): closed on saturday without notice

This morning I moved from Palermo to Catania (200 km), just because I wonted to go to IKEA. The shop was closed because of bad weather (!!!), but there wasn't any notice on this fact in the website! I have lost a lot of time, a lot of gasoline, my ecological footprint became larger than average, today, without reason! Other big malls in the surrounding area (Decathlon, Auchan, Carrefour) were all open. Please note that the so-called bad weather was just a bit of wind and rain. In Sicily the "meteo alert" is becoming more and more just a trick of the public administration to save money, but I would never expect that IKEA, a Svedish company would have reacted in the same way.
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#303743 Review #303743 is a subjective opinion of poster.
Loss
$100

Ikea Australia

A month ago I purchased a desk from Ikea however the desk top for the extension section was not in stock. I have made 3 trips (which from where I live is a 3-4 hour trip and includes toll roads) because Ikea's online stock check tells me there are plenty of the pieces in stock. 3 times I have got there to find there is no stock. Yesterday I phoned and, after demanding some action, was promised that someone would do a physical check at the Richmond store today and would phone me back. Clearly Ikea don't give a *** about their customers because they didn't even have the courtesy to call me today. Instead I had to ring their central number and be on hold for 10 minutes before they bother to answer the call. When I finally did get through to a real person they couldn't give a ***. I asked why no one had called me. I asked why their system keeps updating the stock and saying its available when it isn't. I asked when the stock would arrive. I ask how they are going to handle my complaint. The answer to all these questions..."I don't know". Seriously Ikea...are you kidding? Your online stock system is hopeless. Your phone staff are useless and yet nobody cares!!! Pathetic business practices!!! Do something about your online stock system or employ some real people who your customers can actually speak to to check real stock. Making contact with your stores is impossible. There is no one to complain to either on the phone or on your website. Clearly Ikea don't give a *** what their customers think because otherwise they would do something.
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#302576 Review #302576 is a subjective opinion of poster.
I made an in-store purchase and paid for collection, delivery and assembly of two wardrobes. The order was suppose to be delivered last week. The order was delivered incomplete and hence the wardrobe was not assembled. The driver had no explanation so I called ikea...
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1 comment
Anonymous
#441826

I paid an icredible £35 for delivery of three table tops. I took weeks to arrive and not on the day they said it would be delivered.

I got a phone call from the delivery driver to say they could not get under a bridge thatis half a mile away from us so could I bring my truck out to take the table tops from them and complete the delivery myself. I send IKEA a bill for my call out and reclaim of their charge.

They refused to pay back saying it was my fault that there was a low bridge enroute!! I am taking them to court.

I will never shop there again.

Review
#300517 Review #300517 is a subjective opinion of poster.
Loss
$500
Iam an employee there. I must say...the shoppers there are the worst group of people Ive ever dealt with. *** as a box of rocks...needy as ***..cant read a tag if their lives depended on it...maybe if we werent so busy reading the tags to people they could read...
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12 comments
Anonymous
#607244

I work customer service and no matter how disrespectful the customer is, the employee (assuming is a professional employee)treats all customers with respect. You do no know what kind of day they had, or what kind of service they had prior to coming in contact with you.

I can say at the IKEA in my area, I can never find help.

I was looking to redo my kitchen, could not get a person to help, or answer questions on the product, (I was directed to the paper) so I took my business and money to a place that was willing to provide customer service (and the cost was the same as Ikea).

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#300211 Review #300211 is a subjective opinion of poster.

False advertising on IKEA bedding

Don't buy any sheets from IKEA. They are the worst quality, wrinkle horribly and after 15 washings still feel like sandpaper. You can't return them once the package has been opened. I washed my new sheets, put them on the bed and within minutes got up and put an old set back on. So rough and scratchy. I even soaked them in hot water with fabric softener for hours and that didn't even help. IKEA has horrible return policies and horrible customer service. Should have gone to Wal-Mart! Better customer service there and return policy. Don't buy bedding from IKEA!
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2 comments
Anonymous
#840316

I bought some and would like to return them but after reading all about it on the intermet I don't think I will be able to! They are only opened I didn't put them on my bed at all not even unfolded but the fabric quality is not nice and felt much better on the store wall for some reason...

Anonymous
#702448

I agree! I bought some sheets and washed them...when they came out of the dryer, they were a wrinkly mess!!!!

I won't buy them again. ;0(

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#300035 Review #300035 is a subjective opinion of poster.