IKEA
Reviews and Complaints
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Verified Reviewer | Cebu City, CebuUNDELIVERED PAID ORDER
User's recommendation: Order must paid thru COD to ensure our money is not wasted
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Verified Reviewer | Winnipeg, ManitobaOrder not delivered
Preferred solution: Deliver product or service ordered
User's recommendation: do not buy anything online!!
I have tride several times to order this bed and told each time that it is on back order or not svailsble
User's recommendation: do not order anything from Ikea
Need to change delivery date
Preferred solution: Deliver product or service ordered
TV commercial content
Preferred solution: Nothing
NOT HAPPY
PUTTING TOGETHER IS PEANUTS, A 9-YEAR-OLD CAN DO IT. TRYING TO GET THEM TO PUT YOUR ORDER TOGETHER OR GOING THROUGH THE STORE, THAT'S THE NIGHTMARE.
I Must have SPOKEN TO JUST ABOUT EVERYONE THAT ANSWERS THE PHONE THERE, WHAT A JOKE.. I RECOMMEND NOT SHOPPING THERE. IF YOU DO, MAKE AN ORDER FOR EACH INDIVIDUAL ITEM. IF IT IS BACK ORDER, , THEY TAKE IT AS IF YOU NEVER WANTED IT AND YOU HAVE TO MAKE AN ORDER AGAIN AND ONLY THEN WILL THEY PUT IT ON RESERVATION, IF YOU HAVE 2 OR MORE ITEMS ON THE SAME ORDER AND YOU NEED ONE URGENT, THEY WILL NOT LET YOU KNOW IT'S THERE UNTIL THE OTHER ITEM IS AVAILABLE, RATHER THAN CONTACTING YOU TO SAY ONE OF THE ITEMS IS IN WOULD YOU LIKE IT SHIPPED, OR WOULD YOU LIKE TO PICK IT UP OR WAIT UNTIL ALL ITEMS ARE IN?
I HAD A BASE AND A DRAWER THAT DID NOT COME WITH THE BULK OF MY ORDER. SO I KEPT CALLING TO SEE WHEN IT WOULD BE IN, AFTER A FEW DAYS THE MORNING I WAS GOING OUT TO DO A BUNCH OF STOPS, I FIGURED I WOULD STOP BY SINCE I WAS TOLD THEY HAD FIVE OF THE ITEMS, ( BASE ) I REQUIRED IN ORDER FOR THE PEOPLE TO COME MEASURE FOR THE COUNTER TOP WE WERE BUY, ( THEY WON'T COME UNTIL ALL THE CABINETS ARE IN PLACE , SO THEY WERE POSTPONED UNTIL I HAD THE BASE ) YOU WOULD THINK , KNOWING THAT I HAD ORDERED IT THEY WOULD HAVE CALLED ME. NOPE. SO I AM AT THE STORE ( WHICH IS DESIGNED LIKE A RATS MAZE TO GET WHERE YOU NEED TO GO.
THEY HAD ONE WOMAN WORKING AND 18 PEOPLE WAITING, I WAITED A HALF HOUR AND THEN DECIDED TO LEAVE FOR THE APPOINTMENTS WE HAD AND WOULD COME BACK AFTER OUR RUN AROUND. WHICH WE DID. SO NOW THERE ARE 2 WOMAN WORKING AND 28 PEOPLE WAITING ( I COUNTED THE NUMBERS ON THE SCREEN THAT THEY USE ) SO I WAIT AN HOUR , NOW It's MY TURN. I GIVE THE WOMAN THE INFORMATION AND SHE TELLS ME, THERE ARE NO MORE THAT I HAVE TO RESERVE.
NOW I HAVE STEAM COMING OUT OF MY EARS, ( I HAD ORDERED THIS ITEM ORIGINALLY ON THE MAIN ORDER. )WHICH I DID, SO AFTER A FEW DAYS, I FIGURE I WOULD CALL TO SEE IF THEY ARE EXPECTING THEM SOON. THEY TELL ME THEY HAVE IT AND ARE WAITING FOR THE DRAWER, NOW THE BLOOD IS BOILING AGAIN. AND AS MARGIE HAS SAID, I MUST HAVE TALKED TO AT LEAST 75 PEOPLE ( PHONE CALLS ) OVER THIS SHORT PERIOD.
AND OF COURSE I HAVE TO EXPLAIN IT EACH TIME I CALL . IN MOST PLACES THE LEFT-hand KNOWS WHAT THE RIGHT HAND IS DOING, IN THIS PLACE THERE ARE ONLY LEFT HANDS There IS VERY LITTLE WHAT IS RIGHT, KNOW ONE KNOWS WHAT THEY ARE DOING, ONLY IN THEIR OWN LITTLE BUBBLE.
I COULD HAVE TOLD YOU THE WHOLE STORY, BUT I ABBREVIATED IT HERE, BECAUSE I KNOW MOST PEOPLE WON'T READ MORE THAN 2 OR 3 LINES. SO I DO NOT RECOMMEND ANYONE TO SHOP THERE Without USING SOME OF WHAT YOU HAVE LEARNED HERE.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint-Laurent, QuebecI bought HELMER NN 1025**** in which accessories are missing
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Salmabad, Northern GovernorateComplaint about a installation date
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Riyadh, Riyadh ProvinceComplaint
Horrible service at Riyadh branch! I purchased closets and it took them over a month to schedule a delivery!
Which led me to cancelling the closets out of this horrible service and once I refunded the closets back to my bank on January 19 2022! I still have not received my refund and today is March 24 2022! Every time I go to check on my refund, the unprofessional staff never know what to answer me! Where the *** is my refund?
And why is the service level so low and why are the employees at the Riyadh branch so uninformative ????? I want this complain to be raised at the Ikea headquartered! I have lived in Dubai my whole life and never did I see or live such horrible experience with customer service! I need my refund NOW!
Imagine the employee at the Ikea branch cant even provide me the refund tracking number!
How do I track my money???? Where is my money???????????
- Employee incompetence
- Poor order communication
- Horrible delivery service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Toronto, OntarioI need to complain for awful customer service in warehouse NorthYork For Amy
User's recommendation: Don’t trust when you paid to the ikea
AssemblyComplaint
Preferred solution: Full refund
User's recommendation: One has NO choice
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | College Park, MarylandLack of customer service in the resolution department.
Preferred solution: Price reduction
User's recommendation: Dont bother to call this department.
Pick up box sizes
- Selection
- Customer satisfaction experience
Preferred solution: Let the company propose a solution
Stop doing business with a murderous nation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Burbank, CaliforniaMissing parts, inconvenienced toddler has to sleep on floor and I got hung up on and now their closed
- Unreliable delivery
- No pros
- Customer service management does not help
Preferred solution: Let the company propose a solution
User's recommendation: Be careful
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