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The worst ever customer service The nightmare started when I purchased pair of blinds for 10,77 EUR and left unaware about a big trouble awaiting me!, after a month while checking my bank account, I got a big shock when found out that IKEA has withdrawn 21,62 EUR, I...
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1.0
Kaiserslautern, Rheinland-Pfalz
I didn't like
  • And will not fix
  • Poor customer service
  • Difficulty contacting customer service
#993862
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Ordered a large collapsible bag on 1/8/17, cc charged on 1/9/17. Paid huge and *** amount for shipping of a .99 bag but had to have a second one! Got email confirming order but nothing since. Tried tracking at IKEA and no order found. Called and rep said they're having...
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1.0
#992865
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Order # 242069788 I purchased two bathroom cabinets on-line via Ikea website. The delivery schedule, for the same city, 20 miles away was 11 days from purchase. Really? That long? Then the delivery company "Dynamex" in Dallas tried to deliver the product to a business...
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Anonymous
Anonymous

I completely agree. What is wrong with IKEA in the US that they can't get their *** together!?? I had a horrible experience with them too in Dallas.

1.0
I didn't like
  • No customer service
  • Customer support
  • Delivery was not on time
#991505
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Ikea Customer Care Review

Ikea
#826514
1.8
Details
I was in Ikea today...and at least 5 employees were rude and couldn't be bothered to help...they are the worst in customer service
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
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Ikea Customer Care Review

Ikea
#823812
1.2
Details
Run from them as fast and as hard as you can. Complete rip offs. These people stiff their help and cut corners...very bad organization. That State Attroney Generals office will be going after them. Do yourself a favor and avoid at all costs. They wont return calls either...bad,bad,bad people.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website

Ikea Staff Review

Ikea
#807918
Ikea's customer service is terrible specially their after sales issues. Also Karla & John (if that is even their real names) from Ikea's Returns are horrible customer service rep.
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Other Product Review

Ikea
#804162
2.7
Details
Having ordered and purchased a "full-service" item we have now waited 45 minutes for it to arrive at the "full-service" counter. Only one staff member who keeps disappearing and can't tell us anything when he is around. And this is because we were here as they opened the doors. Poor people who come later in the day!
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
Order#: 243033579 Subject: Shop @ your own risk from IKEA-Emeryville store or if you love being Humiliated
I shopped in Emeryville California Ikea store and opted for home delivery service. This store is about 35 miles from my house in Dublin CA. Delivery was scheduled for 01/11/2016 and I took time off from my work but the driver didn't turn up.I spent at least 9 hours...
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2.0
Emeryville, California
I liked
  • Style and design
I didn't like
  • Customer service
  • Style
#991466
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If only I had checked online instead of just seeing my friend's kitchen. I ordered $5,000+ worth of kitchen cabinets 11/20/2016. I was told they would be delivered 12/16. I heard nothing from them. When I called 12/16/16 afternoon to check on it I was told that the two...
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Anonymous
Anonymous

lol

1.6
#987027
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Your commercial with the woman thinking she ripped you off I find appalling. You're teaching a whole generation that being dishonest is OK. Norm baker 248;442710
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#986963
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I have been doing my Christmas shopping online for years so I am not a novice with online shopping. Their website was the most frustrating, difficult experience I have ever encountered. It took 3 nights of fighting with their website to get the order to go through. The...
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1.0
I didn't like
  • Website
#983491
Reply to reviews
DO NOT USE THEIR DELIVERY SERVICE!!!!! IKEA partnered with some third party sub service. Information about the delivery is not available, you don't get any updates about who took your stuff, their rating or ethics. When you beg to get a number they share a toll free...
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1.8
#968310
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I recently purchased a home and needed furniture and heard from a good friend that IKEA was a good place to start so I started looking online and eventually did an online order since the closest store is about an hour away and I usually don't get off work until an hour...
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2.9
I liked
  • Cashier was pleasant
I didn't like
  • Order cancellation policy
#965387
Reply to reviews

Buyers beware !!!! If you are planning on getting cheap furniture from ikea, please dont. It will be a good idea to throw your money away instead buy stuff from ikea. We have a very very bad experience buying stuff from this place. Their products strat crumbling down...
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1.5
I didn't like
  • Furniture
#959269
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