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I purchased a Frostig refrigerator along with several thousands of dollars worth of cabinetry and installation services. The refrigerator, made by Whirlpool, did not function properly from the beginning. When I called to inquire about the warranty I was redirected to Whirlpool, who told me that the warranty does not cover items that are not located in a Single Family Dwelling. Since we are using this fridge in an office building it will not be...
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1.0
#890860
I am shocked and sad regarding the poor service and processes from IKEA. We have purchased items from them many times from their store in Philadelphia. This time, we ordered some bedroom furniture from Ikea for a surprise birthday for our daughter's bedroom. I had scheduled next day delivery and as promised it was scheduled but never delivered. The driver claimed that they there at the scheduled time, but left even I got there. I spoke to...
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1.0
I didn't like
  • Phone hold times
  • Very expensive unworthy delivery
  • Aweful response time to customer concerns
#888465
Re: Ikea online and phone customer service - Southern California area I placed and paid for an order to be delivered to my home. I have written (as instructed by Ikea) FOUR emails with questions about my order and have NEVER received any return response. My emails were sent over a week time period -plenty of time for the 24-48 hour period response time from Ikea. Additionally, I called Ikea customer service two times and both times received...
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#883070

Other product Review

#714382
I went ikea store to exchange an item. They said I need to call customer service to get reciept info. I've been waiting for a hour on the phone, still no agents pick up the call. Their customer service is really ineffient. Don't ever throw away your receipt! Their customer service is pretty useless if you were ever in that situation!
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Ikea Pax System Review

#713805
1.0
THE WORST CUSTOMER SERVICE EVER!!!! THEY HAVE SCHEDULED A DELIVERY 4 TIMES AND HAVE FAILED TO SHOW UP! WE WERE RESCHEDULED FOR TODAY - FIRST STOP - AND IT"S 11:30AM...STILL NO ONE! I CALLED OVER AN HOUR AGO AND WAS TOLD THEY WOULD BE HERE IN 30-40 MINUTES (TO DRIVE 20 MINUTES AWAY) STILL NOTHING!!!!!!!!! I"M GOING TO FILE A REPORT WITH EVERY AVENUE I HAVE AVAILABLE TO ME!
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Ikea Staff Review

#693320
IKEA in Riyadh Saudi Arabia is the worst branch ever,,they are not helpful at all at and they are opening only 6 counters out of 20..I asked for help no one did,,and I told him I will complain he said you can tell the president if you want
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Ikea Staff Review

#683718
4.7
Ikea in Miami is an awesome store, but it's confusing. The weekends are crazy, I needed a lot if help and a worker named Kim in the media area was so helpful! She was patient and explained the process where I could understand it! Thanks Kim!
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i BOUGHT 3 OF THE RECALLED CHEST OF DRAWERS ABOUT 3 OR 4 YEARS AGO AND WOULD LIKE TO BRING THEM BACK FOR A FULL REFUND BECAUSE I DONT WANT TO PUT ANY HOLES IN MY WALL. i WAS TALKING TO A IKEA PERSON, AND THEY SAID TO GET THE FULL REFUND, IT HAS TO HAVE A STAMP ON IT, WHICH I FIND STRANGE BECAUSE ALL THREE DONT HAVE ANY, SO THAT IS THEIR WAY OF GETTING OUT OF PAYING A FULL REFUND, SO I GUESS I WILL HAVE TO CONTINUE USING THEM AND HOPE THAT NOBODY...
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Anonymous

Anonymous Please email IKEA Corporate directly to further discuss: cr.manager@ikea.com

1.5
I liked
  • Frustrated
I didn't like
  • Inflexibility
#880995
I made the mistake to order two items. got one. not way to email them. waited 1/2 on the phone to get told he will transfer me to the "solution center". 2 hours later, inundated in advertisement, on one yet. at the sales link I get a person immediately. she suggested to keep staying on the line and wait. so, the solution is that i don't want the whole weekend on the phone and loose my money. also throw away the part I already got, because it is...
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Anonymous

Anonymous Please email IKEA Corporate directly to further discuss: cr.manager@ikea.com

2.2
I liked
  • Wasting my time for a mistake ikea made and not to fix it
  • It looks good
  • Not a thing
I didn't like
  • Customer service management does not help
  • Do not intrest in customer complaints
  • Customer service
#867881

The IKEA delivery service is terrible. I should have looked on consumer affairs site before placing my order because there are 700+ complaints. When ordering from IKEA, my computer did not show all the details on my screen when ordering office furniture for our business (at the time I did not know this). Maybe it was due to our computer security, but I did not see all the areas to fill out and the area to select the delivery date. They came on a...
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Anonymous

Anonymous Was going to ikea today for the first time,until I read some of the complaints.I think I'll do business somewhere else.Thanks for your comment,Joe

Anonymous

Anonymous Please email IKEA Corporate directly to further discuss: cr.manager@ikea.com

Horrible service! Lines are huge on the weekend but no one cares. The staff works slowly, engage in conversations and simply don't care. During the week there aren't even enough people to serve you. There was no milk to get coffee, the guy who served my food had a long beard that was uncovered, and when I asked to speak to a manager the cashier smirked at me. Worst service ever!!!! You have to be extremely patient and have plenty of time in your...
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Anonymous

Anonymous Please email IKEA Corporate directly to further discuss: cr.manager@ikea.com

1.8
#864989
I recently bought POANG chair online and while assembling it realized that nuts that are inserted in the wood are of such bad quality that it's impossible to tighten the screws without stripping the thread. I ended up going to Home Depot and purchasing nuts and bolts to finish the job. I paid $150 for this piece of ***. When I called customer service I was on hold for 20 minutes without anyone picking up. This is ridiculous and never again I...
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Anonymous

Anonymous Please email IKEA Corporate directly to further discuss: cr.manager@ikea.com

Anonymous

Ikea customer Absolutely agree! Have had 2 of these - first the bolts broke + new ones were supplied, then they broke again, but much worse although, amazingly, I was sent a new frame! Sa...

I didn't like
  • Customer service can not help
  • Bad product quality
  • Customer service
#863969
Worst customer service ever. The cashier denise was just down right rude. Made us take everything off the cart when the bar codes were already facing out. The she laid everything back on the ground and threw a fit that we had a couple items in a cart. She made it seem like we were an inconvience. No freaken smile either. If you hate people and ur job just quit. You make people not want to come back
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Anonymous

Anonymous Please email IKEA Corporate directly to further discuss: cr.manager@ikea.com

3.0
#863111

Ikea has some cool stuff, but if it ever breaks, forget it. I had one of their futons that can slide up to be a couch, or down for a bed. 4 wooden slats broke. There's no way to find replacements on the website. There's also no phone number to call, but I eventually came across one and called. It took 3 minutes to get through the phone tree, then after about 5 more minutes of being on hold, the very nice woman said she couldn't help me. I spite,...
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Anonymous

Anonymous Please email IKEA Corporate directly to further discuss: cr.manager@ikea.com

2.3
Product
#859708