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Today me and my wife shopping at ikea,when we done for shopping,go to check out ,have one item ring out not match price on sticker,than i ask for return,cashier start get mad on me ,she throw that item i ask to return to next cashier line ,act very angry,i ask her...
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I didn't like
  • Worst customer service
#908474
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I visited IKEA which is an hour from my home. I purchased over $300.00 worth of items. During the time of my purchase I presented a coupon that was $20.00 off if you purchased over $150.00 in items. I didn't realize till later that the coupon was never scanned in or...
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"IKEA DOES NOT COMPENSATE YOUR TIME!"
To ask for resending the missing part, I called 3 times within 1 day and each time I waited for over 1 hour. IKEA customer service claimed that only the after sales department can resolve this issue and recommended me discussing a compensation regarding me time being...
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azuka

azuka No company in the history of the world ever compensates customers for the loss of their time, even when the problem was caused by the company.

2.3
I didn't like
  • No possibility for customer feedback
  • Worst customer service
  • Long wait times on phone and poor quality products
#908133
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Ikea Staff Review

#797792
3.2
Horrible Customer Service in Robinson, Pennsylvania..I love the ikea products but i should be treated as a customer not a burden..
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Other Product Review

#785594
1.0
IKEA are rip-offs. They charge outrageous amounts for delivery and re-scheduling of a delivery. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN!
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Ikea Pick-up Service Review

#737811
3.0
There is very long wait to pick up Furniture at East Palo Alto location . It taking up to TOW hours! They claim that they picking orders to fulfill from a *** randomly which does not make sense, it should be first comes first served. On any rate, it is unacceptable to make customers wait for their order.
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Ikea Pick-up Service Review

#734669
1.8
After waiting 30 minutes at furniture pick-up, manager says it will be another 20 minutes. Instead of an apology, the representative tells me that because it's a Sunday, that's to be expected. Wow! My toddler couldn't take it any longer, so we ended up getting a refund. What a waste of time!!!
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Ikea PR is the worst! Especially the one in Carolina. The employees are some of the rudest and most disrespectful people I've ever encountered. They'll talk and joke amongst themselves, look at their phones for long periods of time and flirt with each other all the...
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A few months ago I purchased kitchen cabinets for use in remodeling a home. The cabinets have some nice features and reflect the price you pay for them. Since I live a great distance from an ikea store I purchased cabinets for several different uses in the house (not...
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#906253
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Delivery delayed day after day and no one calls / communicates to let us know. Hours and hours on the phone until we are able to reach customer service and then they say expect delivery tomorrow and at the same time no apology given neither over the phone or otherwise....
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I have placed a scheduled delivery order from Ikea Online store and they sent me an email mentioning that the order will be delivered on another day. And when I call the customer service after keeping me on hold for more than an hour a representative mentions that they...
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We installed two of these mirror vanities in our master bathroom, exactly 1 year later the light on one started flickering when the cabinet door was opened, and soon stopped turning on completely. The problem seems to be due to a wire connecting the light that crimped...
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Anonymous

Anonymous We have the exact same problem with these mirrors (also installed 2) and just over a year now for us.Please post again if you hear from Ikea or get some resolution.Best of lu...

I placed an on-line order today for furniture with Ikea. About an hour after the purchase I changed my mind and tried to cancel the transaction. I COULD NOT DO IT. They wouldn't allow it. There is no option on-line to cancel. The only way is to call their 888 phone...
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Third time in the Brooklyn store in one week. Only to arrive to find out the piece I need is out of stock. Already spent over 1K and really disappointed that the reps can't guarantee any stock even if we call ahead of time. It's not easy getting around in NYC! They...
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