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Placed July 30th order for bathroom sink with cabinet, shelves, table, etc., cost 700.00 with 99.00 delivery. Truck came at 8:40 p.m. 40 minutes late. Driver said sink was broken, what did I want to do? Said I'd take the whole delivery when the new sink came in....
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2.1
I liked
  • Wasting my time for a mistake ikea made and not to fix it
  • Good products reasonable prices too bad wont ship properly
  • Good products reasonably prices
I didn't like
  • Wasting my time for a mistake ikea made
  • And will not fix
  • Poor response time to problem
#916249
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I ordered a sofa, desk and drawers from Ikea and paid $99 for home delivery. In Texas, Ikea outsources their deliveries to Dynamex. A day before the scheduled delivery, Dynamex called me and gave me a 4 our delivery window (8 to noon). They failed to show up. I called...
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1.7
I liked
  • Poor
I didn't like
  • Delivery
#915181
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The Falster outdoor set is GOD AWFUL. Did anyone test this set before deciding to sell it in stores? It does not come clean. We are talking NOTHING will clean it. Have a kid at the BBQ with greasy hands? Good luck because you'll be staring at those grease stains for...
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2.8
Product
#910196
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Ikea Customer Care Review

#823812
1.2
Run from them as fast and as hard as you can. Complete rip offs. These people stiff their help and cut corners...very bad organization. That State Attroney Generals office will be going after them. Do yourself a favor and avoid at all costs. They wont return calls either...bad,bad,bad people.
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Ikea Staff Review

#807918
Ikea's customer service is terrible specially their after sales issues. Also Karla & John (if that is even their real names) from Ikea's Returns are horrible customer service rep.
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Other Product Review

#804162
2.7
Having ordered and purchased a "full-service" item we have now waited 45 minutes for it to arrive at the "full-service" counter. Only one staff member who keeps disappearing and can't tell us anything when he is around. And this is because we were here as they opened the doors. Poor people who come later in the day!
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Ikea Staff Review

#797792
3.2
Horrible Customer Service in Robinson, Pennsylvania..I love the ikea products but i should be treated as a customer not a burden..
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I purchased two two cabinet doors at Ikea in Ottawa, one of which had a flaw in the finish. This is a quality control problem that is seemingly endemic in Ikea products. Given the inconvenience that this places on customers, one would reasonably expect a simple...
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unfairhiringprastices
unfairhiringprastices

Yeah giving you an exchange would have been good customer service, but holding on to your receipt would have been acting like a adult. Yeah mistakes happen, we are not perfec...

1.6
I didn't like
  • Wasting my time on
#909897
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I BOUGHT A WHOLE KITCHEN THRU IKEA , ALL APPLIANCES FRIDGE , STOVE , MICRO , 2ND OVEN , DISHWASHER , HOOD , IN 3 YRS EVERY APPLIANCE HAS HAD A ISSUE EXCEPT VENT HOOD. THE COMPANY THEY CONTRACT WITH FOR WARRANTY WORK ( QUALITY ELECTRONICS ) GRANTS PASS IS A JOKE !!...
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2.3
Product
I liked
  • Wasting my time for a mistake ikea made and not to fix it
#909557
Reply to reviews
Today me and my wife shopping at ikea,when we done for shopping,go to check out ,have one item ring out not match price on sticker,than i ask for return,cashier start get mad on me ,she throw that item i ask to return to next cashier line ,act very angry,i ask her...
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I didn't like
  • Worst customer service
#908474
Reply to reviews
I visited IKEA which is an hour from my home. I purchased over $300.00 worth of items. During the time of my purchase I presented a coupon that was $20.00 off if you purchased over $150.00 in items. I didn't realize till later that the coupon was never scanned in or...
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"IKEA DOES NOT COMPENSATE YOUR TIME!"
To ask for resending the missing part, I called 3 times within 1 day and each time I waited for over 1 hour. IKEA customer service claimed that only the after sales department can resolve this issue and recommended me discussing a compensation regarding me time being...
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azuka
azuka

No company in the history of the world ever compensates customers for the loss of their time, even when the problem was caused by the company.

2.3
I didn't like
  • Long wait times on phone and poor quality products
  • No possibility for customer feedback
  • Worst customer service
#908133
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Ikea PR is the worst! Especially the one in Carolina. The employees are some of the rudest and most disrespectful people I've ever encountered. They'll talk and joke amongst themselves, look at their phones for long periods of time and flirt with each other all the...
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A few months ago I purchased kitchen cabinets for use in remodeling a home. The cabinets have some nice features and reflect the price you pay for them. Since I live a great distance from an ikea store I purchased cabinets for several different uses in the house (not...
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#906253
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