IKEA
Reviews and Complaints
Return process
Delivery service the worst experience by any standards
- No communication with the customer
- Unable to deliver on time
- Wasted 2 months of my time
Preferred solution: Let the company propose a solution
Massive delivery problems
- Merchandise
- Truly bad delivery
Watch for one price in the store another at checkout.
Delivery sucks. Abysmal customer service.
Ordered a sofa bed in store. No room left in my truck after other smaller items on board so I paid $199 for shipping.
Big mistake! Delivery cancelled on day of twice. First time XPO Logistics said they went to the store and the item was not available for pickup. A week later they said that there was no room left on their truck to fit our sofa.
A week later it finally delivered but I had to bust my but to get it assembled for holiday guests arriving. XPO said it was IKEA's fault and that I should get the shipping charge refunded. Attempted to call Customer Service four times and gave up in frustration after 40 minutes on hold (they don't even have the guts to tell you how long you should expect to wait!) So I sent an e-mail.
I doubt I'll hear back from IKEA. How can such a progressive retailer have such terrible service and stay in business!?
Preferred solution: Price reduction
Horrible IKEA experience
Your commercial sucks!!
Ikea has gotten too big for their britches
Preferred solution: Full refund
Paint coming off, wrap coming off, crack in doors, etc.
- Dissapointed
IKEA--Disappoint, Flake, Dishonest
Customer service for online orders unacceptable!
- Online orders customer service sucks
Preferred solution: IKEA needs to change their customer service policies
Problem after problem after problem
Only refunded 60 percent of purchased price on unopened desk
Bad bad
Go back to sweden
- Staff
- Management
Preferred solution: Full refund
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sounds like my nightmare --- IM SO over this crap with them - my came 2 weeks late at 6 pm at night - past my 2nd delivery time and date - and missing 2 huge boxes!!!! now waiting a week to still get those missing parts - been sitting on hold now for over an hour kj!!!