IKEA
Reviews and Complaints
Damage done while loading by ikea staff
Ridiculously terrible customer service and NEVER delivering product
Preferred solution: Full refund
User's recommendation: DO NOT BUY ONLINE!!!!
Scheduled Deliver Not happening
User's recommendation: Go somewhere else, this company is a joke.
Horrible customer service
- Design
- Total disconnect of communication training customer service
- Lack of respomsieness
Preferred solution: Full refund
User's recommendation: Do not buy unless you are 100% sure you will keep the item
There is no way to obtain help
Preferred solution: Let the company propose a solution
Customer Service Complaint
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Verified ReviewerBirthday Coupon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwaiting arrival of bed frame
Preferred solution: Deliver product or service ordered
Missing part and cannot get through to customer service
User's recommendation: Don’t buy from ikea.
Need to speak with a manager
User's recommendation: make sure you fully read the description of product and be sure you have a good relationship with your significant other before putting things together.
Missing part; no way to contact the company.
Complaint againts staff employees
- Location
90 days Price discount protection to IKEA Family member.
Purchased $456.41 worth Bed & Mattress on 07/24/20 at IKEA Elizabeth NJ store Receipt 015400****8107****. Due to last minutes closing hours the cashier's counter rushed me & I paid by credit card and could not use my IKEA Family Card.
One product article No.802773** **905 MORGEDAL foam of $279 which just next week has been discounted to $229, a difference of $50. Being an IKEA Family member # 627598****16190**** I am entitled to the refund of price difference. About 10 days before I went back to the store in person, waited in long line, to ask your CS rep for the refund/adjustment but she refused saying "my IKEA family card was not used at the time of purchase, therefore, no refund or adjustment of the discounted price difference" (although it is within 90 days and I explained her the situation at the counter). It is so FRUSTRATING, not my fault.
The cashier (ID # 1004****) should have asked if I was an IKEA family member, and should not have rushed me to create the confusion.
Being an IKEA family card holder and member I demand immediate REFUND of $50 back to my credit card on record. Confirm your action taken please.
User's recommendation: Be careful of their bureaucratic lame excuses to deny customers of fair services and refund once they get your money.
TREATED SO BADLY BY IKEA
User's recommendation: KEEP WALKING!!!!
Wrong delivery items
- 0 customer service
- 0 customer service
Preferred solution: Full refund
User's recommendation: don't even bother trying to order anything online. You will get the wrong item and no customer service.
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Ok crazy person. Is there a review in there or are the CAPS for your reading entertainment? Being from CT I can only imagine what kind of mouth breathing orca you are.