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I ordered an armoire with delivery and installation for 17 NOV. I was told Ikea would call us the night before to let us know the delivery time frame. I took a day off to make sure that I would be home when they deliver the product. Ikea didn't call me the night before...
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1.0
I didn't like
  • Poor response time to problem
#1132919
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I ordered $1300.00 worth of furniture and after trying three times to get it delivered after the delivery company said they were bringing it and didn’t (didn’t even have it on their truck!) I cancelled the order. Even that took two calls to ikea to get done after...
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1.6
#1128600
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1) I had problems with them setting up a delivery without calling me. 2) I spent hours on hold trying to get through to Customer Service on several occasions 3) Before my son even moved into the room, he banged into the edge of the bed and the veneer came off like a...
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#1128223
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Ikea - Bad bad

Ikea
#1130098
First received bad sink. Reorder one to be at new home on a dead line date!!! They promise us it would be their... still not received it...just saying you make your mind up..........
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Ikea - Only refunded 60 percent of purchased price on unopened desk

Ikea
#1119704
1.2
Details
Website says refunds up to a year Less than one month could only get 60 percent back in store credit Website/IKEA lies lies lies
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

IKEA online purchases

Ikea
#1095310
Don't ever purchased anything from IKEA online. They have no dedicated customer service and you can't return anything. Basically it you lose your money if you buy anything online and want to return it.
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Ikea - Horrible and the food from the food court gave me food poisi

Ikea
#1088986
1.2
Details
No i didnt contact anyone. The employees were rude and very unprofessional
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
On Oct 8, I placed an order with IKEA online for an 8 drawer dresser and a 6 drawer chest. I needed it shipped because I recently had surgery and am unable to lift heavy objects. I work weekdays so needed a weekend delivery and the earliest Saturday delivery I could...
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1.9
I didn't like
  • No phone number listed on website
  • Was told that it would take 5-7 days to refund money
  • Poor problem resolution
#1128161
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Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
1) I customize two ALGOT builds on IKEA USA website. 2) I finalize and purchase them on 10/4/2017 3) I receive the order in two separate deliveries, in four total boxes. The last delivery arrived 10/11 4) I unpack boxes to inventory parts and prepare for install. 5) I...
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2.3
I didn't like
  • Poor customer service
  • Poor policy
  • Dishonest employees
#1117244
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I'm too tired to go into all the detail. Two deliveries. First one showed up at 9:30 p.m. for a 1-5 window. Fine. Second one showed up on time -- damaged. The replacements had to come in two separate trucks -- on two separate days. Both days, they "didn't have the...
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3.1
I liked
  • Merchandise
I didn't like
  • Truly bad delivery
#1113122
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I paid $99 in the Minneapolis Minnesota store for a delivery between 5pm-9pm Saturday. I confirmed 5-9pm Saturday before I left. My paperwork says 5-9pm Saturday. I got home very late Friday night and had an unintelligible incomplete message with no phone number in...
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Anonymous
Andrew

We had the worst delivery from IKEA provided by their delivery partner XPO. It's an absolute nightmare!!! Even too tired to write all the details. Avoid this XPO company servi...

#1108474
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I first purchased 2 koppang dressers, got them home started to put them todether when I realized the holes were not lining up. after about 30 min. it was not me but them. soo I returned them. then I purchased them again but had ikea put them together at a high end...
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1.3
I didn't like
  • Management
  • Staff
#1106372
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I used to work for Richard Liem as front desk,he owes me salary and utility bills and rentals. The big thing he and his wife love to do is THREATEN people. They always threaten people who deal with them, try to get their money back from everyone and every business!...
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Anonymous
Anonymous

All because they have hard time to pay $500 gas pipe

#1103101
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I have ordered a sofa from Ikea, PA in the store. Paid over $100 shipment and a week later sofa was delivered but was damaged. Then I called Ikea spent many hours on hold finally a manager reordered a new sofa. A week later the delivery never came. Again I spent many...
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1.0
#1098196
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