Anonymous
map-marker Newtown Square, Pennsylvania

Tall cabinet design failure

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I am a general contractor, and while we were installing the 90 inch tall cabinet after placing the center shelf, which does not lock the cabinet in place we place the other shelves, then while attaching the door the three shelves came down, like a guillotine nearly missing my head after contacting IKEA. They said they would send us a new one then after three weeks I contacted him and was told That the order was canceled due to consumer related problem.

The cabinets are supposed to come with a 25 year warranty and this should clearly be covered because a 90 inch cabinet should be locked in place in the middle

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Danessa Bvo

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Verified Reviewer
| map-marker Boiling Springs, South Carolina

Looking for parts

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IKEA - Looking for parts
IKEA - Looking for parts - Image 2
I have purchased one of your Tingby rollaround tables and I have one of the casters that are broken. I need a replacement part, in white, so that I can use the table again. Tell me how to get one and if there is a charge for it please. Thank you in advance
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Mae B Oks

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Verified Reviewer
| map-marker Paramus, New Jersey

Worst customer service EVER

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Original review Feb 03, 2024

I purchased 2 MALM dressers (black brown). They were assembled at night went on vacation the next day.

2 weeks later before I noticed. It's winter, every few days of sunlight. On a rare sunny the flaws of the finish was visible. It was HORRIBLE on both pieces of furniture.

It was poorly stained and the raw material was showing.

Now here is the problem, I chatted with IKEA for a hour and 27 minutes with no resolution. I swear I was chatting with BOT because the answer to different questions were the same words. They would send a replacement but I have to disassemble the merchandise and return it in the original box! We threw that away!

Everything look good in the artificial light but when sunlight hit it, you saw the flaws.

Here is what they were selling "I can keep the furniture with bad workmanship but still pay for it, send a replacement and pay for that too!!!" IKEA is a rip off company. The take away from the "customer service rep" send it back like we request or suck it up!

STAY AWAY FRO IKEA !!!

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Loss:
$100
Pros:
  • Affordable price
Cons:
  • Return policy
  • No warranty
  • Customer service

Preferred solution: A replacement and pick up the assembled product. I paid to have it assemble now they want me to pay to have it disassembled for return PLUS pay again to have the replacement reassembled!

User's recommendation: KEEP AWAY FROM IKEA FURNITURE

Paul T Qcj

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Verified Reviewer
| map-marker Sheffield, England

Poor quality and customer service

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Original review Dec 26, 2023

Last year I ordered and fitted several PAX wardrobes. Within months all the shelves had started to sag badly despite one shelf only have 4 pairs of men's shoes on it.

To reinforce the shelves I decided to 'double up' them. I ordered 4 more Komplement 100 x 58cm wooden shelves from the Bradford depot. Delivery was made fairly quickly via DPD. However, the packer had put 3 of the shelves in one box, making it very heavy, and one shelf in the other box!

Somewhere during the process the box containing the three shelves must have been dropped. The was no indication on the outer packing. The paper packing inside the box was not placed to protect the corners. I tried to make a claim on the website but it said I couldn't.

I rang the store several times but never spoke to a human, and the automated voice told me to use the website!! So, I still have three damaged shelves. IKEA's customer service is as but as the quality of some of their products. Also, the delivery cost of the 4 LARGE PAX shelves was a reasonable £10 but when I ordered ONE small Billy shelf 76 x 26cm, the delivery charge was an extortionate £25!!

Delivery for the same item in France is 9.90Euros!

Reply from IKEA Customer Non Service -

Thank you for your email

As previously mentioned we are unable to look further into your concern with the delivery charges as this has been explained previously. Whereas we are able to look into the issue with the KOMPLEMENT articles please contact our Customer Services Team on 0203645**** to get these replaced.

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Preferred solution: Apology

User's recommendation: Be careful of quality and costs

Anonymous

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Verified Buyer
| map-marker Katy, Texas

Order default

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IKEA - Order default
IKEA - Order default - Image 2
IKEA - Order default - Image 3
The shelve comes with a tabletop. But the table top stand is not balanced, it wont stir at the preferred height.
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User's recommendation: It’s okay to buy

Anonymous

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Verified Buyer
| map-marker The Bronx, New York

Merchdise

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IKEA - Merchdise
They messed up my order and wanted me to pay twice Im good order bags and sent me what they wanted me to have
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User's recommendation: I won’t recommend them

Anonymous
map-marker New Paltz, New York

Order arrived Damaged

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one box of 3 boxes (One piece of furniture) had one piece that arrived cracked. They will deliver a replacement.
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User's recommendation: Use IKEA CONSTOMER SERVICE

Groucho

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Verified Reviewer

Total lack of service and reponsiveness

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I live in Jerusalem, Israel, and own a glass food container with a plastic cover made by IKEA. Two weeks ago one of the flaps attaching the cover to the glass broke.

IKEA Israel initially refused to replace the cover without my coming into their store. They have no store in Jerusalem. Their nearest store is at least an hour away by car and two hours by public transportation. I asked them again to send me the cover.

They finally relented and promise to send me the cover, but since them several more days have passed without my hearing from them. When I complained to IKEA's CEO, Jesper BRODIN, he sent me cheerful automated messages saying "Hej!" and promising that he and his team would get right on it, but they never did. My appeals to IKEA' chairman, Lars-Johan JARNHEIMER have not even elicited any reply. IKEA Israel continued to drag its feet and to give me bureaucratic answers, without anyone calling me or sending me the promised cover.

They finally sent me a much smaller cover, and have opened a new case number for me but have not sent me the right cover and have not called me.

It has now been TWO WEEKS now and no cover. IKEA's chiefs do not care.

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Loss:
$20
Cons:
  • Lack of response
  • Terrible service

Preferred solution: Apology

User's recommendation: Avoid IKEA

2 comments
Guest

This can’t be a real complaint. With all that is going on in Israel you are complaining about a lid to a cheap IKEA dish?

I’m in the US. I’ll call my senator tomorrow and tell him to include an extra $15 in the millions in aid my government is working out to send your country.

Guest
reply icon Replying to comment of Guest-2444505

This is one of the meanest comments it has ever been my displeasure to read. It does not deserve a substantive reply. Let this guy stew in his own juice inside his cheap IKEA skillet.

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Clermancia G

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Verified Buyer
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Verified Reviewer
| map-marker Sweetwater, Florida

I don’t know where to check my order

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IKEA - I don’t know where to check my order
IKEA - I don’t know where to check my order - Image 2
I want to know where my order is at, it still hasnt been delivered I think, please I need to know where my order is at
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Loss:
$50
Pros:
  • Variety
Cons:
  • Extremely long hold times

Preferred solution: Deliver product or service ordered

Federica Fli
map-marker North Miami Beach, Florida

Waiting for my refund

Order Number: 159-452****87 Refund Reference Number: 7324**** In your email of February 27 you mention that you will proceed with a refund however I notice that until today there is no news, I ask you to kindly proceed immediately to this reimbursement of the amount of $261.08
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Gerry K Ljg

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Verified Reviewer

Drawer slides for Alex full extension

I want to talk to the live person not all this other crap I dont have time to fill out all these information. I want to ask a question and get an answer.
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Preferred solution: Need to know if I can change the door slides on Alex to a full extension

Barb L Qdv

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Verified Reviewer

Part needed

IKEA - Part needed
IKEA - Part needed - Image 2
Ugh!!! Need two legs Its hard to reach you. Id like to order two legs that are missing from my chair.
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Preferred solution: Need to order two legs

User's recommendation: Need two of these legs

Frans de klerk B

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Verified Buyer
|

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Verified Reviewer

Awaiting feedback

IKEA - Awaiting feedback
Can not contact Global IKEA, I ordered furniture online and still awaiting feedback. Maybe if I can get a phone number, I can call
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Loss:
$45

Preferred solution: Deliver product or service ordered

Frans de klerk B

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Verified Buyer
|

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Verified Reviewer
| map-marker Hawton, England

My online order

IKEA - My online order
Can not contact Global IKEA. and nobody can help. Please send contact details. Im paid online and can not track my order
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User's recommendation: Do not buy from Global IKEA online. Take your money and that’s it. No delivery

Frans de klerk B

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Verified Reviewer

My online order

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Cant contact IKEA Global to get feedback regarding my order, tried numerous times but to no avail, please help
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Loss:
$45

Preferred solution: Full refund

Michael M Lyw

Fraudulent charges

I thought this was resolved over a year ago , the charges are still on My credit report pleas get back to Me Michael J Marino 609-649-**** Ty
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Preferred solution: Off my credit report

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