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I have exhausted every fiber in my body trying to resolve an online order that was placed back in January 2017. My son was moving into a brand new apartment in Lynnwood, WA and he wanted to purchase furniture from IKEA to furnish their new apartment. So, once he selected the items online and placed them in the online cart, I logged on and paid $2200.00 for the items with a scheduled delivery date of approximately 3 weeks from the date of the...
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1.0
#1011796
I am very upset with the lack of professionalism from the customer service representatives at Ikea. I purchased a wardrobe 2 months ago and was told they would deliver. I waited on the day of the delivery but they did not show up. Today I got a message from that they would arrive between 1-4 and still they have not come. I called the idea customer service representatives and they were uneducated and useless!!!! I will never shop at ikea again!!!...
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Anonymous

Jenny I completely agree with you, I was made to feel like I rwas trying to get something for nothing. The young boy was so rude to me I was in tears, I have never felt so humiliate...

#1001985
Never have I encountered such terrible service. Went to IKEA on Tuesday and chose home delivery option. Was told three times (and written on my receipt too) that my 'Next Day Delivery' would arrive between 7 am and 1 pm the next day. Nobody shows up, no one phones me. Same again the next day. Now it's Friday and I've been put on hold a grand total of about 2 hours. This is the most appalling customer experience I've ever had - my delivery is...
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1.0
I didn't like
  • Not being responsible to call to reschedule
  • Wasting my time for a mistake ikea made
  • Phone hold times
#1001963

Ikea Customer Care Review

#983995
Went to ikea early. In fact first customer at your closet center. Was ignored from the whole two hours I was there to design my closet. Other customer were helped, in fact one customer was given a hug after he was helped. What was it about me that I was treated so badly. I don't know. Oh yes I am brown. ????? Have complained to their customer service. See what happens.
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Ikea Bookshelf Review

#914819
Went to get a bookshelf, couldn't find our way out of the store hardly! Finally after going crazy and getting physically ill, found our way out, (without the bookshelf) will get one from Amazon!
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Ikea Commercial Review

#912908
Not a review. Just noticed that an ikea commercial featured two lesbians celebrating an anniversary. So sick. Am through with ikea.
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Ikea Ingolf Junior Chair Review

#908475
Ingolf white junior high chair; I successfully installed this little piece of ___. But got to tell you, this is one the worst designs ever after paying 50 dollars. I can use every bad word in the world against the designers. They deserve a severe punishment of community service for one whole year because of selling this item.
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Sunday. January 22,2017 @ 12:00 pm: Customer Service in Bayamon, PR IKEA is terrible! They were rude ! My doubts / questions about Delivery process we're not answered. Customer service personnel got angry , when I didn't wanted to signs paper until my questions were answered, so I decided to cancel my order, and then Customer service lady got more angry and rude. I asked for the supervisor, and he didn't asked what happen, instead he backed her!...
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#995532
The worst ever customer service The nightmare started when I purchased pair of blinds for 10,77 EUR and left unaware about a big trouble awaiting me!, after a month while checking my bank account, I got a big shock when found out that IKEA has withdrawn 21,62 EUR, I immediately called my bank and informed them, they suggested to return the amount back, so I agreed because I thought it was a mistake from your side, the very next day I visited...
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1.0
I didn't like
  • Poor customer service
  • And will not fix
  • Difficulty contacting customer service
#993862
Ordered a large collapsible bag on 1/8/17, cc charged on 1/9/17. Paid huge and *** amount for shipping of a .99 bag but had to have a second one! Got email confirming order but nothing since. Tried tracking at IKEA and no order found. Called and rep said they're having problems with tracking on website, that fed ex was at fault for not emailing shipping/tracking info and bag should arrive 1/19. Eleven days to ship a bag that folds up to the size...
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1.0
#992865
Order # 242069788 I purchased two bathroom cabinets on-line via Ikea website. The delivery schedule, for the same city, 20 miles away was 11 days from purchase. Really? That long? Then the delivery company "Dynamex" in Dallas tried to deliver the product to a business on a Sunday, when the business was obviously closed. They did not try to redeliver on the following Monday or Tuesday. It took numerous phone calls to Dynamex and Ikea to try to...
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Anonymous

Anonymous I completely agree. What is wrong with IKEA in the US that they can't get their *** together!?? I had a horrible experience with them too in Dallas.

1.0
I didn't like
  • No customer service
  • Customer support
  • Delivery was not on time
#991505
I shopped in Emeryville California Ikea store and opted for home delivery service. This store is about 35 miles from my house in Dublin CA. Delivery was scheduled for 01/11/2016 and I took time off from my work but the driver didn't turn up.I spent at least 9 hours calling IKEA customer service desk as well as NAL service desk and they confirmed that the only way out is to visit the store again. I drove to the store again on 01/13/2016 and then...
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2.0
I liked
  • Style and design
I didn't like
  • Style
  • Customer service
If only I had checked online instead of just seeing my friend's kitchen. I ordered $5,000+ worth of kitchen cabinets 11/20/2016. I was told they would be delivered 12/16. I heard nothing from them. When I called 12/16/16 afternoon to check on it I was told that the two largest cabinets were damaged and they were unsure when my cabinet order would be delivered. I told them to deliver the order and include damaged cabinets. I could fit two in my...
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Anonymous

Anonymous lol

1.6
#987027
Your commercial with the woman thinking she ripped you off I find appalling. You're teaching a whole generation that being dishonest is OK. Norm baker 248;442710
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#986963