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I left the call center about a month ago. I was there for three years. They implemented a new call system to better help. When I left, customers now were routinely on hold for 30 minutes. Need to be transferred? 45 more minutes. Callers asking for help building...
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#1078301
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We ordered over $1700,(sale price), worth of furniture online on June 4, 2017. On June 5, 2017, Our bank paid IKEA said amount. On June 19,2017, we get an email from our bank stating the full amount was credited back to our account. I called IKEA and after being put on...
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1.0
I didn't like
  • Online orders customer service sucks
#1074209
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Order kitchen to be delivered, they called the might before and set time for between 3 to 7 pm. I called delivery company at 6pm sskrd if they intended to deliver in the rain. They told me that they had called at about 4 on delivery day and cancelled becauce all items...
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#1072480
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Ikea does not have good customer service

Ikea
#1078982
It took one year to resolve an issue and each phone call was an hour wait. I will never do business with them again or recommend them to anyone
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Worst experience inside IKEA and with costumer on the phone

Ikea
#1063395
1.3
That's was my first time shopping furniture at IKEA and the last time. I am coming from Europe and there are miles away with there service from IKEA in Europe. I also read nothing than negative reviews on consumer affairs. There only have 1 star no wonder i just experienced my self with IKEA. Horrible costumer service. Will never buy anything again from IKEA
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IKEA Kitchen Review

Ikea
#1030156
ikea delivered and charged me for things that I didnt even need!!! when i asked why they said we assumed you did.
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Short Review on March 28, 2017

Ikea
#1026755
3.2
Just went to the new Ikea last week, the lines were ridiculously long there was a terrible wait for everything and then extreme wait of 30 to 40 minutes just to pick up Warehouse Goods. Same experience today 32 people in line before me for a return. Note, these were not weekends or peak times.
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ordered closet on 6/14/17 to be delivered and assembled on 6/29/17. The closet comes with 3 doors, only one mirrored door was there. called Ikea, spoke to Diana P. and decided to go to the store myself-doors out of stock. Called Ikea again, spoke to Diane P. She got me...
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3.9
I liked
  • Sales person in the store was great
  • Not so much the one who told me the item was out of stock
#1070248
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We've been through an unbelievable series of snafus connected with our on-line purchase of some office furniture. Three failed deliveries (traced, finally, to an incorrect contact phone number entered into Ikea's system and never corrected despite two alerts). Finally...
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#1070013
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Somebody has to take IKEA to court! The bastards have still not delivered my order after 2 and a half months. Ridiculous service. I should have looked up the reviews before I did the order online. Add to this morons put you on hold for an hour if you call them!! I am...
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Anonymous
Anonymous

You do realize that June 20 was two weeks ago? Not 2 1/2 months.

1.0
#1069849
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Literally the WORST customer service experience! Ordered furniture online, and was given an estimated delivery date. Date comes, no delivery, no email, no notification from IKEA that the date has been changed. After calling TWICE, and being on hold for OVER 45 MINUTES...
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Anonymous
AK

The worst ever customer service I have experienced in my life!! Even third world countries are way better! Never again IKEA!!

1.0
I didn't like
  • Extremely long hold times
  • Poor order communication
  • Poor problem resolution
#1054524
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It is with a heavy heart that I write this horrendous review of my recent experience with IKEA. I have been an avid IKEA customer and advocate for the past twenty years, and have always raved about how much I love IKEA. However, my loyalty and love for IKEA all ended...
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Anonymous
First world problems

Also, hate that IKEA discontinued store credit. Bring it back, IKEA!

1.0
#1052152
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Received defective product via delivery that took 2 weeks to arrive, only way to arrange a pick up and credit is to call their customer service dept, we've tried two different numbers and have been on hold well over 30 min's each of 4 efforts, and no one ever picks up...
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pkaufman
pkaufman

Should be 2 star, I didn't give them 4. Still no f/up from Ikea, we will have to drive to their local store to fight for the return. They have changed from the past.

3.7
#1049690
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This is the second time I bought from IKEA in a row where the product I brought home and was assembling was milled/cut wrong. I have a bed I bought for my daughter. The bed was put together and worked out, though it took all Saturday. There are drawers to go under the...
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#1045310
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