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Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
1) I customize two ALGOT builds on IKEA USA website. 2) I finalize and purchase them on 10/4/2017 3) I receive the order in two separate deliveries, in four total boxes. The last delivery arrived 10/11 4) I unpack boxes to inventory parts and prepare for install. 5) I...
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2.3
I didn't like
  • Lack of accountability
  • Poor customer service
  • Poor policy
#1117244
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I'm too tired to go into all the detail. Two deliveries. First one showed up at 9:30 p.m. for a 1-5 window. Fine. Second one showed up on time -- damaged. The replacements had to come in two separate trucks -- on two separate days. Both days, they "didn't have the...
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3.1
I liked
  • Merchandise
I didn't like
  • Truly bad delivery
#1113122
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I paid $99 in the Minneapolis Minnesota store for a delivery between 5pm-9pm Saturday. I confirmed 5-9pm Saturday before I left. My paperwork says 5-9pm Saturday. I got home very late Friday night and had an unintelligible incomplete message with no phone number in...
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#1108474
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IKEA online purchases

Ikea
#1095310
Don't ever purchased anything from IKEA online. They have no dedicated customer service and you can't return anything. Basically it you lose your money if you buy anything online and want to return it.
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Ikea - Horrible and the food from the food court gave me food poisi

Ikea
#1088986
1.2
Details
No i didnt contact anyone. The employees were rude and very unprofessional
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ikea - Horrible service in every department

Ikea
#1081153
1.0
Details
Seems like they hired all the ghetto teens off the streets of Brooklyn. From the food service to the cashier even down to the ratchet security guard working at the exit door. I wont be back and the food made me terribly ill. The Ikea in Brooklyn is the worst!!!
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Customer service
Product or Service Quality
Reliability
Staff
Value for money

Ikea does not have good customer service

Ikea
#1078982
It took one year to resolve an issue and each phone call was an hour wait. I will never do business with them again or recommend them to anyone
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I first purchased 2 koppang dressers, got them home started to put them todether when I realized the holes were not lining up. after about 30 min. it was not me but them. soo I returned them. then I purchased them again but had ikea put them together at a high end...
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1.3
I didn't like
  • Management
  • Staff
#1106372
Reply to reviews
I used to work for Richard Liem as front desk,he owes me salary and utility bills and rentals. The big thing he and his wife love to do is THREATEN people. They always threaten people who deal with them, try to get their money back from everyone and every business!...
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Anonymous
Anonymous

All because they have hard time to pay $500 gas pipe

#1103101
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I have ordered a sofa from Ikea, PA in the store. Paid over $100 shipment and a week later sofa was delivered but was damaged. Then I called Ikea spent many hours on hold finally a manager reordered a new sofa. A week later the delivery never came. Again I spent many...
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1.0
#1098196
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ikea, apparently, thinks they're too big and successful to care about true, quality customer service. i bought 4 barstools online and it said i had to be home on a saturday between 9am and 5pm so we stayed home and waited for the delivery. at about 4:30pm, we opened...
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1.3
#1093293
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Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
My elderly mother has a home in the country, not close to any big cities. We used IKEA online to order a kitchen item for a rental unit. This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The...
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Anonymous2018
Anonymous2018

If you don't have a store near you, your delivery will be made by a third-party company called STI. You can expect to wait at least 4 - 5 weeks delivery as STI too farms out...

I liked
  • Style and design
I didn't like
  • Phone hold times
  • Way they are treating me
#1090323
Reply to reviews
I bought an IKEA table in June and had it assembled at home. Upon assembly I discovered two large straight scratches on the plastic veneer of the table. Then after several weeks the veneer started peeling away as a result of water being spilled on it. I could not...
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2.1
Málaga, Andalusia
I didn't like
  • Bad product quality
#1090309
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Contact Ikea

Mailing Address:
IKEA Customer Relations
420 Alan Wood Rd.
Conshohocken, PA 19428
Phone:
(800) 434-4532
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Ikea Products and Services

This is the letter I sent to the IKEA customer service email address. On Thursday, August 10, I went to your store in Tampa to purchase a sleeper sofa for my 90 year old mother. I picked one out. As I was buying it I asked two very specific questions - if she didn't...
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Product
#1086970
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