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I had my kitchen for year or so and nothing paint coming off my doors. I had one replaced and after that Ikea stopped the Akurum cabinets altogether. I have worked with them since and no resolution. I am called and tried different companies to repainted and was told...
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I liked
  • Dissapointed
#1143217
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Ordered Chest of Drawers around the middle of October to complete a set that I had purchased a couple of years ago. The Delivery with their 3rd part delivery is a nightmare. They don't show up as expected and then stated they will come late at night like after 9 PM....
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Anonymous
Plussier

When called the second time was on hold for over 45 minutes. Finally was so frustrated that I hung up. Will try to call again on Monday

1.0
#1140656
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2 days were wasted since the first delivery was missed by their 3 party delivery service, Xpo logistics. They never showed and I lost a day of work. Ikea claimed they were going to deliver at 2pm, and then fraudulently claimed that they arrived and I wasn't there, when...
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Anonymous
Joe

had the same problem, then they rescheduled, 1 week later... no wonder Amazon is taking over the world.

1.8
I didn't like
  • Told to call back after an hour on the phone
  • Delivery service
  • Aweful response time to customer concerns
#1138600
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Ikea - Bad bad

Ikea
#1130098
First received bad sink. Reorder one to be at new home on a dead line date!!! They promise us it would be their... still not received it...just saying you make your mind up..........
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Ikea - Only refunded 60 percent of purchased price on unopened desk

Ikea
#1119704
1.2
Details
Website says refunds up to a year Less than one month could only get 60 percent back in store credit Website/IKEA lies lies lies
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ikea - Horrible and the food from the food court gave me food poisi

Ikea
#1088986
1.2
Details
No i didnt contact anyone. The employees were rude and very unprofessional
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ikea - Horrible service in every department

Ikea
#1081153
1.0
Details
Seems like they hired all the ghetto teens off the streets of Brooklyn. From the food service to the cashier even down to the ratchet security guard working at the exit door. I wont be back and the food made me terribly ill. The Ikea in Brooklyn is the worst!!!
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Customer service
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First, this is not a judgement on the IKEA business model or the quality if IKEA products. Second, I once bought thousands and thousands of dollars of IKEA products in Portland and transported them 5 hours away to Southern Oregon in my pickup truck and trailer. Word...
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#1138265
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I will no longer use any of IKEA services. My experience was horrible with them. I bought items online and place my order early October. In November when i didn't hear from them I called. After 30-40 min wait on hold, I was told that the payment did not go through and...
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1.2
I didn't like
  • Unable to deliver on time
  • Wasted 2 months of my time
  • No communication with the customer
#1136981
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I ordered an armoire with delivery and installation for 17 NOV. I was told Ikea would call us the night before to let us know the delivery time frame. I took a day off to make sure that I would be home when they deliver the product. Ikea didn't call me the night before...
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Anonymous
Sandyp

the did the same to me back on 11-6 - just got on the 20th --- great story of a lost truck that they didn't have a phone number for driver !! haha - took 2 weeks to drive form...

Anonymous
Ikea

Yeah, They could return fifty percent of your purchase and still make a hefty profit.

1.0
I didn't like
  • Poor response time to problem
#1132919
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I ordered $1300.00 worth of furniture and after trying three times to get it delivered after the delivery company said they were bringing it and didn’t (didn’t even have it on their truck!) I cancelled the order. Even that took two calls to ikea to get done after...
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1.6
#1128600
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1) I had problems with them setting up a delivery without calling me. 2) I spent hours on hold trying to get through to Customer Service on several occasions 3) Before my son even moved into the room, he banged into the edge of the bed and the veneer came off like a...
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#1128223
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On Oct 8, I placed an order with IKEA online for an 8 drawer dresser and a 6 drawer chest. I needed it shipped because I recently had surgery and am unable to lift heavy objects. I work weekdays so needed a weekend delivery and the earliest Saturday delivery I could...
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1.9
I didn't like
  • Was told that it would take 5-7 days to refund money
  • Poor problem resolution
  • No phone number listed on website
#1128161
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Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
1) I customize two ALGOT builds on IKEA USA website. 2) I finalize and purchase them on 10/4/2017 3) I receive the order in two separate deliveries, in four total boxes. The last delivery arrived 10/11 4) I unpack boxes to inventory parts and prepare for install. 5) I...
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2.3
I didn't like
  • Lack of accountability
  • Poor policy
  • Management not empowered to resolve issues
#1117244
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