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1.6 Based on 150 reviews
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  • Customers like
    • Product 9
    • Dissapointed 4
    • Furniture 4
  • Customers don't like
    • Customer service 26
    • Response to problem 19
    • Delivery service 8

The worst ever customer service The nightmare started when I purchased pair of blinds for 10,77 EUR and left unaware about a big trouble awaiting me!, after a month while checking my bank account, I got a big shock when found out that IKEA has withdrawn 21,62 EUR, I immediately called my bank and informed them, they suggested to return the amount back, so I agreed because I thought it was a mistake from your side, the very next day I visited... Read more

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Ordered a large collapsible bag on 1/8/17, cc charged on 1/9/17. Paid huge and *** amount for shipping of a .99 bag but had to have a second one! Got email confirming order but nothing since. Tried tracking at IKEA and no order found. Called and rep said they're having problems with tracking on website, that fed ex was at fault for not emailing shipping/tracking info and bag should arrive 1/19. Eleven days to ship a bag that folds up to the size... Read more

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Order # 242069788 I purchased two bathroom cabinets on-line via Ikea website. The delivery schedule, for the same city, 20 miles away was 11 days from purchase. Really? That long? Then the delivery company "Dynamex" in Dallas tried to deliver the product to a business on a Sunday, when the business was obviously closed. They did not try to redeliver on the following Monday or Tuesday. It took numerous phone calls to Dynamex and Ikea to try to... Read more

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I purchased two bathroom cabinets on-line via Ikea website. The delivery schedule, for the same city, 20 miles away was 11 days from purchase. Really? That long? Then the delivery company "Dynamex" in Dallas tried to deliver the product to a business on a Sunday, when the business was obviously closed. They did not try to redeliver on the following Monday or Tuesday. It took numerous phone calls to Dynamex and Ikea to try to straighten things... Read more

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I shopped in Emeryville California Ikea store and opted for home delivery service. This store is about 35 miles from my house in Dublin CA. Delivery was scheduled for 01/11/2016 and I took time off from my work but the driver didn't turn up.I spent at least 9 hours calling IKEA customer service desk as well as NAL service desk and they confirmed that the only way out is to visit the store again. I drove to the store again on 01/13/2016 and then... Read more

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If only I had checked online instead of just seeing my friend's kitchen. I ordered $5,000+ worth of kitchen cabinets 11/20/2016. I was told they would be delivered 12/16. I heard nothing from them. When I called 12/16/16 afternoon to check on it I was told that the two largest cabinets were damaged and they were unsure when my cabinet order would be delivered. I told them to deliver the order and include damaged cabinets. I could fit two in my... Read more

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Your commercial with the woman thinking she ripped you off I find appalling. You're teaching a whole generation that being dishonest is OK. Norm baker 248;442710 Read more

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  • From mobile
  • Jan 02
  • #983995

Went to ikea early. In fact first customer at your closet center. Was ignored from the whole two hours I was there to design my closet. Other customer were helped, in fact one customer was given a hug after he was helped. What was it about me that I was treated so badly. I don't know. Oh yes I am brown. ????? Have complained to their customer service. See what happens.

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I have been doing my Christmas shopping online for years so I am not a novice with online shopping. Their website was the most frustrating, difficult experience I have ever encountered. It took 3 nights of fighting with their website to get the order to go through. The only reason I kept at it was because I was ordering the child table and stools for my granddaughter for Christmas and I couldn't find anything like it on any other websites. The... Read more

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DO NOT USE THEIR DELIVERY SERVICE!!!!! IKEA partnered with some third party sub service. Information about the delivery is not available, you don't get any updates about who took your stuff, their rating or ethics. When you beg to get a number they share a toll free number that never answers! We had to email them and then get a different number. When we finally got them they hung up twice, then claimed the driver was stuck and couldn't call us... Read more

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