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1.6 Based on 139 reviews
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  • Customers like
    • Product 9
    • Dissapointed 4
    • Furniture 4
  • Customers don't like
    • Customer service 27
    • Response to problem 21
    • Delivery service 8
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I bought the Micke desk online, it showed up late and jacked up. Ikea sent me a new one it also showed up jacked up. So now I have waited 2 months for a desk for my business that I needed 2 months ago! This has been a big hassle and headache dealing with customer service and trying to do my job without a desk. Does Ikea care? NO, they could care less they are not concerned with making their customers happy, no compensation for their mistakes.... Read more

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We have been a very loyal IKEA USA customer since we moved to the US three years ago. Three years ago we bought all the furniture for our home from IKEA store along with delivery and assembly services. Unfortunately, we had bad experiences with delivery and assembly services back then. But, we took it sportingly and considered that as a fluke and moved on. But, our recent purchase experiences really exhausted our patience to the limit. Let me... Read more

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My husband and I went to my local College Park,MD IKEA store to buy a sectional sofa. We had some hesitation and store clerk told us that we can place our order online and "it is all the same". And assembly cost $40 if we order the delivery to our house. We recently bought another couch from IKEA store and it was exactly like this - we paid delivery and couch was put together at the time of delivery for $40 by the third party delivery company. ... Read more

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Spent over $1000 on cabinets and inserts. Boxes were missing pieces and the installers said I would have to go back to the store (and wait over an hour in returns/exchanges?) to pick up the pieces. Then I would have to reschedule the installers to come back out and fix. The installers acted like this was business as usual and were in a race to get out and on to the next unfinished job. I called customer service and asked for a refund on the... Read more

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Absolutely terrible customer service. Ordered furniture from burlington for delivery, 4 missing pieces. Tried calling ikea, on hold for 30 Minutes. Tried calling again, on hold for 90 minutes. The drivers order wasn't even the same as my order. Still 2 days later and I don't have a refund or furniture..........TERRIBLE, AVOID AT ALL COST. EVEN PAIR THEM TO PICK THE ORDER AND DELIVER..........AVOID IKEA!!!!!!! !!! Read more

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Placed July 30th order for bathroom sink with cabinet, shelves, table, etc., cost 700.00 with 99.00 delivery. Truck came at 8:40 p.m. 40 minutes late. Driver said sink was broken, what did I want to do? Said I'd take the whole delivery when the new sink came in. Shipping Company (North American logistics) said, "No Problem," then delivered TWO sinks, with no notice on Sept. 8, left in driveway, with no one to accept. BOTH were shattered. Spent... Read more

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I ordered a sofa, desk and drawers from Ikea and paid $99 for home delivery. In Texas, Ikea outsources their deliveries to Dynamex. A day before the scheduled delivery, Dynamex called me and gave me a 4 our delivery window (8 to noon). They failed to show up. I called Ikea at 1:30 PM and the contacted the delivery company (Dynamex). It told Ikea that they had never gave a delivery window and Ikea believed them. Ikea gave a=me a choice of... Read more

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  • From mobile
  • Sep 07
  • #914819

Went to get a bookshelf, couldn't find our way out of the store hardly! Finally after going crazy and getting physically ill, found our way out, (without the bookshelf) will get one from Amazon!

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  • From mobile
  • Sep 04
  • #912908

Not a review. Just noticed that an ikea commercial featured two lesbians celebrating an anniversary. So sick. Am through with ikea.

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The Falster outdoor set is GOD AWFUL. Did anyone test this set before deciding to sell it in stores? It does not come clean. We are talking NOTHING will clean it. Have a kid at the BBQ with greasy hands? Good luck because you'll be staring at those grease stains for months. Pretty awesome. Ikea claims this is the first they've heard of this issue but I can find it all over online. The fact that this set is still being sold in stores is... Read more

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