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I wanted to share my big disappointment with Ikea this evening. I relocated from CA to MA 2 weeks ago, and like every time I moved, I directly visited Ikea store to buy my furniture. As a frequent mover and having done this 4 times before, I think I can count myself a loyal Ikea customer. I would not even want to mention how I have advocated your products to my friends every time they complain about the quality.

Last friday, I was excited to buy my furniture for my new apartment (bed frame, mattress, table, all necessary things not like a ceramic cup) and I scheduled delivery for Monday (today) between 6-10pm. Its a business day and all of us get busy with unexpected things; so that I called customer support to reschedule. However, they asked me to visit the store to reschedule since I was late to let them know. There was no way for me to visit them, because I had an unexpected scheduling problem (that was the reason I asked for help; how come I could make the store to reschedule?). Then while I was trying to set my problem up to be able to meet the delivery truck, truck driver called me to make sure I would still be there to meet them. I told them yes, because unfortunately I had no choice given from the support number. Before 5pm, truck driver called me again and asked me to be there at 6pm. I was trying to rush 6pm in a boston rush hour and I realized I was running 15 mins (yes 15 mins) late so that I texted the truck driver. The response was negative. While I was trying to jump between subway stations and get a cab, they told me they would not even wait 15 more mins in a 4 hr (6pm-10pm) delivery window. I gave up; gave up on the unbelievably unhelpful customer service and delivery team. I called customer service to speak with someone to share my disappointment and to reschedule the delivery. I waited 20 mins to talk to a delivery specialist and I waited 18 minutes to wait for speaking with the store manager who suddenly hang up before even I could say hi. Then I called again waited for another 15 mins and then gave up because nobody would answer. So right now I am writing this complaint in a page that has a line "Please note that if you have a concern that needs to be handled immediately, you should contact us by calling 1.888.888.4532". Really?

I have had the worst customer experience in my life, and I strongly believe I cannot be the only one. And I saw this website and I think I am totally right.

Location: Stoughton, Massachusetts

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This was your fault and you are trying to blame them!

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