IKEA return policy is fraud

Home » Consumer Reviews » Furniture » IKEA return policy is fraud

Jan 5, 2009

IKEA complaint by Vinh2874

IKEA will not refund any assembled furniture even though their return policy on the receipt stated that they would accept all refund. They might as well state that the will not refund any products since 90% of their products required assembly.

Their products and customer services is the worst experienced I ever encounter.

Here is my what I have experienced from IKEA:

I bought a kitchen stand alone cabinet for about $400. After, bought it home and spend about 3 hours to assembled it, I found out it is too big for my kitchen. I went back to IKEA to pick a few small items and asked their customer service and sale associated on the sale floor about their return policy with assembled furniture. They all told me that they accept the return in that condition. However, some told me that their might be a 15% restocking fee, and other told me they will give store credits instead. Anyhow, knowing that it is possible to return assembled furniture, I decided to lug the big cabinet onto my small size truck for return the following weekend. I drove very cautiously 45 MPH on the freeway 30 miles away to return the cabinet and waited for about 2 hours to get get service only to get denied due to assembled furniture. The girl told me that and assembled products cannot be return even if you un-assembled it. That pretty mean you cannot get refund only anything at IKEA since almost all their products required assembly. I then talk went to the customer services on the floor who told me that they would honor assembled furniture. Later I talked to the Assistant store manager, Bret, who gave me the impression that he thinks he is god and that "no one is above him" and already made up his mind to no refund my money even though it is within return policy stated on the receipt.

I will never ever shop at IKEA again and warning everyone not to buy anything unless you know for sure that you will not going to return it for any reasons

More IKEA Reviews

ads from Shopzilla

BizRate

Discuss
IKEA News

on our forums

Quote this article on your site | Views: 255
IKEA Complaints

Comments (1)

1. Written by Helen Wallen, on 12-01-2009 23:50

When I lived in Glendale I used to shop at the Ikea in Burbank and loved it. Now that I have moved away and the Ikea store is not in this area I cannot shop there. Why doesn't Ikea build one here in Palm Springs, Ca. It would be nice to shop there. Bring this up at your next meeting.

Thank you.

Report

Comments on IKEA return policy is fraud
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.
Name:
Comment:

Code:* Code
I wish to be contacted by email regarding additional comments