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Home  »  Consumer Reviews  »  CONSUMER  »  IKEA delivery charges: quite a money maker
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IKEA delivery charges: quite a money maker
Mar 13, 2008
IKEA complaint by Quittheikeacult
I ordered a bed on Feb. 27 online which they said they could not arrange delivery until after March 6. They said they would call on March 6 to arrange a delivery date, which would cost $120.00 in addition to the bed. I placed the order. On March 3, I phoned to cancel the delivery of the bed as I went to the store and purchased one in person.

They refused to refund my money without an "investigation". They subsequently refused to refund the delivery charge, even though nothing had been delivered or even arranged to be delivered. So many people have been ripped off from IKEA's delivery charges and their underhanded business practices. It's time this came to the attention of the Better Business Bureau. They make money on deliveries, even when they don't provide the service. The customer pays the price for them having their (apparently) one and only warehouse at one end of the country. I have made all the calls to IKEA, not once did they call me back to inform me of what was happening. I still have received no refund for the bed or the delivery.

Anyone have any ideas on my next move??

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