Submit ›
or
1.6 Based on 121 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Product 9
    • Furniture 4
    • Frustrated 3
  • Customers don't like
    • Customer service 27
    • Response to problem 21
    • Delivery service 8
Advanced
search
loading...
More Less

I am shocked and sad regarding the poor service and processes from IKEA. We have purchased items from them many times from their store in Philadelphia. This time, we ordered some bedroom furniture from Ikea for a surprise birthday for our daughter's bedroom. I had scheduled next day delivery and as promised it was scheduled but never delivered. The driver claimed that they there at the scheduled time, but left even I got there. I spoke to... Read more

Was this review helpful? 0 0
  • From mobile
  • Jul 19
  • #885349

Don't buy in Miami until you check the prices in Broward. Bought office chairs a@ $39.99 in Miami and Broward had the same chair for $24.99. One store will not honor the other store prices. That's crazy!

Add comment

Re: Ikea online and phone customer service - Southern California area I placed and paid for an order to be delivered to my home. I have written (as instructed by Ikea) FOUR emails with questions about my order and have NEVER received any return response. My emails were sent over a week time period -plenty of time for the 24-48 hour period response time from Ikea. Additionally, I called Ikea customer service two times and both times received... Read more

Was this review helpful? 0 0

i BOUGHT 3 OF THE RECALLED CHEST OF DRAWERS ABOUT 3 OR 4 YEARS AGO AND WOULD LIKE TO BRING THEM BACK FOR A FULL REFUND BECAUSE I DONT WANT TO PUT ANY HOLES IN MY WALL. i WAS TALKING TO A IKEA PERSON, AND THEY SAID TO GET THE FULL REFUND, IT HAS TO HAVE A STAMP ON IT, WHICH I FIND STRANGE BECAUSE ALL THREE DONT HAVE ANY, SO THAT IS THEIR WAY OF GETTING OUT OF PAYING A FULL REFUND, SO I GUESS I WILL HAVE TO CONTINUE USING THEM AND HOPE THAT NOBODY... Read more

Was this review helpful? 0 0

I made the mistake to order two items. got one. not way to email them. waited 1/2 on the phone to get told he will transfer me to the "solution center". 2 hours later, inundated in advertisement, on one yet. at the sales link I get a person immediately. she suggested to keep staying on the line and wait. so, the solution is that i don't want the whole weekend on the phone and loose my money. also throw away the part I already got, because it is... Read more

Was this review helpful? 1 0

The IKEA delivery service is terrible. I should have looked on consumer affairs site before placing my order because there are 700+ complaints. When ordering from IKEA, my computer did not show all the details on my screen when ordering office furniture for our business (at the time I did not know this). Maybe it was due to our computer security, but I did not see all the areas to fill out and the area to select the delivery date. They came on a... Read more

Was this review helpful? 0 0
  • From mobile
  • Jun 13
  • #865040

Bought a Latex mattress, delivered a useless steel hook. Where am I going to sleep on this week!???

Add comment

Horrible service! Lines are huge on the weekend but no one cares. The staff works slowly, engage in conversations and simply don't care. During the week there aren't even enough people to serve you. There was no milk to get coffee, the guy who served my food had a long beard that was uncovered, and when I asked to speak to a manager the cashier smirked at me. Worst service ever!!!! You have to be extremely patient and have plenty of time in your... Read more

Was this review helpful? 0 0

I recently bought POANG chair online and while assembling it realized that nuts that are inserted in the wood are of such bad quality that it's impossible to tighten the screws without stripping the thread. I ended up going to Home Depot and purchasing nuts and bolts to finish the job. I paid $150 for this piece of ***. When I called customer service I was on hold for 20 minutes without anyone picking up. This is ridiculous and never again I... Read more

Was this review helpful? 0 0

Worst customer service ever. The cashier denise was just down right rude. Made us take everything off the cart when the bar codes were already facing out. The she laid everything back on the ground and threw a fit that we had a couple items in a cart. She made it seem like we were an inconvience. No freaken smile either. If you hate people and ur job just quit. You make people not want to come back Read more

Was this review helpful? 2 0
Did not find what you were looking for?
 
×
You are reading about Ikea.
Filing a new complaint about
×