1.5
  • furniture2 votes
  • Product2 votes
  • Customer service3 votes
  • Delivery service2 votes
  • Response to problem2 votes
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  • 13 minutes ago
  • Furniture and Decor

Not only did they charge my credit card way before my order even shipped, they never shipped one of my items. After contacting them (and holding for 48 minutes + on multiple occasions), I was finally told my table would ship. Well low and behold, the table showed up, and it was the wrong one. It was about $80 cheaper than the one I had already paid for. I called them. They said it would take... Read more

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  • Dec 18
  • Furniture and Decor
  • New York, New York
  • Furniture
  • 19
  • REVIEW RATING 4/5

IKEA customer service is one of the worse out there. For the past year, I made close to $10k of purchasing from IKEA Brooklyn. Every single time there was a problem with the shipment: first, it delivered the wrong product, second- time of the delivery. The automatic recording was left yesterday afternoon, saying that my delivery is scheduled for today, between 4-8pm. My building doesn't allow to... Read more

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  • Dec 15
  • Furniture and Decor
  • San Bernardino, California
  • Online Order
  • 19
  • REVIEW RATING 4/5

I placed an order to be shipped. I placed only 1 order. Within days of the delivery arrival, a second, identical product arrived. I contacted IKEA about the order. They said that it was a mistake and would pick it right up. 3 weeks later it had not been picked up. I contacted them again and they said that there was an IKEA issue that caused the 2nd order to be shipped and my card to be... Read more

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  • Dec 12
  • Installers
  • Portland, Oregon
  • Kitchen Installation
  • 16
  • REVIEW RATING 4/5

We paid Kitchen Helpers, inside our Portland Ikea store, but they did not finish when scheduled and in-fact have no-showed on us twice. They have also caused us to lose income from work by calling the night before, 12 hours, our first scheduled day and saying they would not be there. After promising that they would still get the job done when it was scheduled, they did not show up or call the... Read more

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  • Dec 02
  • Furniture and Decor
  • Morristown, Tennessee
  • Sheet Set
  • 23
  • REVIEW RATING 4/5

I ordered a 96x84 flat white sheet. First off i find this huge box on my porch from Ikea. I open it and there is a sheet set inside this huge box. Next it was not even close to what i ordered. It is a queen size sheet with black design all over it. Then they did not enclose an invoice in the box. I have never ordered from ikea before and i never will again. I tried calling them and was on... Read more

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  • Nov 29
  • Products
  • Layton, Utah
  • Cutting Board
  • 26
  • REVIEW RATING 3/5

Well you get what you pay for 2 for 1.99. I am a chef and have a collection of cutting boards. Even some of these cheap flexible ones. They all have their different uses. It looks like a serrated blade was used on this type to get particles coming off. KeyMaster is correct a sharp blade and a light cut will leave only a mark not a shredded mess. The ones I use most, for possible cross... Read more

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  • Nov 18
  • Installers
  • Kitchen Planner
  • 47
  • REVIEW RATING 4/5

IKEA planner measured wrong Bought a full kitchen. And mentioned I want to make a counter top desk. Would need a cabinet to hold my printer. Emailed her dimensions of the printer and she ordered what she said would fit. Not I paid for the install and went to place the printer in the cabinet and won't fit. She looked at the outside dimensions not inside where the printer would go. I have emails to... Read more

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  • Nov 17
  • Furniture and Decor
  • Furniture
  • 47
  • REVIEW RATING 3/5

I bought several peices of furniture from ikea (malm unit, micke desk, shelf unit, hemnes chest) and all of them are emitting an awful chemical smell that wont go away. I tried letting it air out for weeks and spent days painting all open surfaces with a wood sealant. Nothing will make the smell go away. Awful quality furniture and $450 down the drain. Will never buy anything there again. Had to... Read more

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  • Nov 11
  • Furniture and Decor
  • Vienna, Wien
  • Kitchen
  • 38
  • REVIEW RATING 4/5

I planned and ordered a kitchen from IKEA, 2,05 metres - so not really that big of a deal. First of all the delivery got cancelled without us knowing about it, meaning we waited for about 5 hours for nothing. Btw I moved to another city so I was waiting in an empty flat for nothing - meaning I couldn't do anything else. Then two days later, after 4 hours of talking to IKEA on the phone... Read more

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  • Nov 06
  • Furniture and Decor
  • North York, Ontario
  • Online Order
  • 25
  • REVIEW RATING 3/5

was told at store to buy on line with assembly. delivery is tomorrow. didn't see assembly on the order so I called. no assembly when you buy on line!!!! have to go back into store when I was there on the weekend. called Ikea and was told nothing they can do. last time I ever walk into or buy anything from Ikea. no wonder they are losing money every year! no quality in the furniture, no quality... Read more

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