IKEA Complaints and Reviews

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Main address: 420 Alan Wood Rd. 19428 Conshohocken PA
1-800-434-4532, , http://info.ikea-usa.com/Contact/
  • 492+2 mobile complaints
  • $260K claimed losses
  • $522 average
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  • 13 hours ago
  • Furniture and Decor
  • Houston, Texas
  • Dresser
  • 8

I have bought a dresser in Ikea on July 2nd. It came damaged. Asked for a replacement that also came damaged. After inumerous attemps to contact customer service (1-888 number just hangs up on you), i was finally able to contact on Aug 19th (almost 2 months later). They said they tried to contact me and nobody answered the phone. Well, no unanswered phone calls in my phone and with my email, work... Read more

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  • 1 day ago
  • Furniture and Decor
  • Phone Customer Service
  • 4

No matter how many times i called the 4532 # and jumped through the hoops when i finally got to the part where they were supposedly connecting me the call dropped instantly... EVERY TIME! SO I kept at it and finally got someone at a Mass. store and she put me through to the right dept. and NOONE COULD TAKE MY CALL RIGHT NOW! seriously? Can't they afford a full time customer service problem... Read more

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  • Aug 16
  • Furniture and Decor
  • Order Delivery
  • 14

We ordered on line weeks back and we are still not heaving our order. The delivery company found out ikea sent our order to another city , while Ikea blames the company. We are sleeping on the floor for weeks as we dont have our stuff. Over 1300 spent and now the transport company finally called us this week told us will eeliver today which they didnt and said that our list us actually incomplete... Read more

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  • Aug 08
  • Furniture and Decor
  • Richmond, British Columbia
  • Terrible Customer Service
  • 4
  • 90

I shopped at IKEA in Richmond and spent quite an amount of money on their products. But I found their costumer service terrible. First, I saw an item in the show room, I copied down the aisle number and everything. But when I went down to the self--pickup area, I couldn't find it. So i asked a worker there (by the way, it took me AGES to find just one worker. Nobody was there at the information... Read more

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  • Aug 03
  • Furniture and Decor
  • Burbank, California
  • Sofa Beds
  • 28

I bought two sofa beds last Fall from IKEA. The product was discontinued a short time thereafter. I know this happens, but the fact they knew months, if not years in advance of the line ending, and failed to warn customers that extra slipcovers would no longer be offered, makes me crazy. In my case, it was about three months. I would have bought two or three instead of waiting to change my room... Read more

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  • Aug 02
  • Shopping
  • Customer Service
  • 43

They never delivered my Applaro storage bench ($70 plus $30 for shipping), I called right away. They made me wait for hours on the phone trying to reach the customer service. After getting my info they promised somebody will call me back within 48 hours to resolve the problem. Guess what - they NEVER called be back. So i tried to reach the customer service again. After a huge wait and listening... Read more

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  • Aug 01
  • Furniture and Decor
  • Incomplete Matress Purchase
  • 10

Just purchased the engerdahl mattres base that only to took 45 minutes for them to place it on a trolly get it home and unpack it only to find out it was jncomplete no brackets to connect the 2 sections and all the screws for the legs were wrong size. Soooo pissed off now I have to go back and get the correct stufff it would be nice if Ingvar Kamprad spent time sorting out his companies... Read more

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  • Jul 24
  • Furniture and Decor
  • Renton, Washington
  • Shelving Unit Delivery
  • 44

I've ordered in the store before and had ok experiences in the past. This in regards to an online order which after looking up after TONS OF OTHER PEOPLE HAVE HAD! I'm incredibley disappointed in the company as a whole. First I ordered 2 items the kallex shelving unit and the hallex dresser. The date and day did not match on what I clicked on so it was scheduled for the wrong day. I was told in... Read more

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  • Jul 23
  • Furniture and Decor
  • Abu Dhabi, Abu Dhabi
  • Out-Of-Stock Furniture
  • 37

I was a weekly customer of ikea Abu Dhabi for 6 years, then I moved to a new house and needed to buy new furniture for 11.000 aed but they asked me for 200 dollars to bring them home and some furnitures were out of stock , so I cancelled and bought all from the Home Centre. Then few months ago I bought from ikea some vacuum storage bags , after a week went again to buy some more and the usual... Read more

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  • Jul 20
  • Furniture and Decor
  • Furniture Delivery
  • 21

Terrible. They delivered 15 boxes, 3 of which they were supposed to take back with them because I cancelled the order. However, they only took 1 out of 3, and I found myself left with 2 boxes/half a furniture. I called, rescheduled for a pick-up. The delivery people came, and only called my secondary number and not my primary one. My secondary number is secondary for a reason; when I asked why... Read more

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