IKEA Complaints and Reviews

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Main address: 420 Alan Wood Rd. 19428 Conshohocken PA
1-800-434-4532, , http://info.ikea-usa.com/Contact/
  • 517+3 mobile complaints
  • $280K claimed losses
  • $529 average
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  • Nov 18
  • Installers
  • Kitchen Planner
  • 12

IKEA planner measured wrong Bought a full kitchen. And mentioned I want to make a counter top desk. Would need a cabinet to hold my printer. Emailed her dimensions of the printer and she ordered what she said would fit. Not I paid for the install and went to place the printer in the cabinet and won't fit. She looked at the outside dimensions not inside where the printer would go. I have emails to... Read more

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  • Nov 17
  • Furniture and Decor
  • Furniture
  • 13

I bought several peices of furniture from ikea (malm unit, micke desk, shelf unit, hemnes chest) and all of them are emitting an awful chemical smell that wont go away. I tried letting it air out for weeks and spent days painting all open surfaces with a wood sealant. Nothing will make the smell go away. Awful quality furniture and $450 down the drain. Will never buy anything there again. Had to... Read more

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  • Nov 11
  • Furniture and Decor
  • Vienna, Wien
  • Kitchen
  • 13

I planned and ordered a kitchen from IKEA, 2,05 metres - so not really that big of a deal. First of all the delivery got cancelled without us knowing about it, meaning we waited for about 5 hours for nothing. Btw I moved to another city so I was waiting in an empty flat for nothing - meaning I couldn't do anything else. Then two days later, after 4 hours of talking to IKEA on the phone... Read more

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  • Nov 06
  • Furniture and Decor
  • North York, Ontario
  • Online Order
  • 8

was told at store to buy on line with assembly. delivery is tomorrow. didn't see assembly on the order so I called. no assembly when you buy on line!!!! have to go back into store when I was there on the weekend. called Ikea and was told nothing they can do. last time I ever walk into or buy anything from Ikea. no wonder they are losing money every year! no quality in the furniture, no quality... Read more

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  • Nov 05
  • Furniture and Decor
  • Brooklyn, New York
  • Furniture
  • 19

I put one star since i can´t put zero... worst experience ever on an online store, i bought some furniture more than a month ago, i was missing the biggest one and the most expensive at the moment of the delivery, and the delivery guy hit another piece with a door so now is broken, after sending them 40 emails and calling 5 or 6 times for two weeks after that, now, a month later i don´t even know... Read more

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  • From mobile
  • IKEA
  • Nov 04
  • by anonymous
  • #554032

IKEA sold me a air purifier that was going to be discontinued and now I cannot buy filters for it and was tricked into buying the worthless air purifier. Talk to the manager but did not resolve anything just pretty much told me you bought it and you're *** without saying it. And by the way the manager did not look presentable to me she look like an alcoholic drug addict. Add comment


  • Oct 25
  • Furniture and Decor
  • Albuquerque, New Mexico
  • Dresser Delivery
  • 28

I purchased some furniture 09/17/14. arrived 10/10/14. They forgot to send the dresser so I called back 10/11/14 the lady was helpful and ordered the dresser. It has been almost 3 weeks and I haven't received a status update so this morning 10/24/14 I called and have been on hold for 2 hrs!!! What is going on Ikea??? I will never purchase from them again and will make sure potential customers... Read more

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  • Oct 24
  • Furniture and Decor
  • Filing Cabinet
  • 26

I rarely shop at Ikea but I recently purchased a filing cabinet there. When I went to install it I noticed I was missing one of the main pieces of wood. The set is incomplete and can not be used without this part. When I called to get this problem fixed I waited on line for 25 minutes (paying for every minute of this call). I was then told there is nothing they could do to help me. They... Read more

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  • Oct 10
  • Furniture and Decor
  • Seattle, Washington
  • Product Availability
  • 39

Wondering.. why is there an option online to check product availability when it is nowhere accurate?!?! I drove 3 hours to the closest ikea... thinking I could purchase an item for my childs' Christmas. Once i got there... and let me add.. I checked availability online prior to going... The item I was wanting to purchase was out of stock. I asked about the item second of another family. The rep... Read more

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  • Oct 09
  • Furniture and Decor
  • Cherry Hill, New Jersey
  • Furniture Delivery Problem
  • 48

I ordered 1 center table and 2 side tables along one more item for kids with Ikea. After a week I received a mail that the order has been shipped and will receive by Tuesday [10/6/2014] as per tracking number of FedEx. I didn't receive this order till Thursday and the date of delivery was N/A on FedEx. I called Ikea customer service for the same and 40 minutes of hold I received a response that... Read more

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