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  • Customers like
    • Product6
    • Furniture4
    • Selection1
  • Customers don't like
    • Response to problem18
    • Customer service17
    • Delivery service8

  • 1 day ago
  • Furniture and Decor
  • Sun City, Arizona
  • 4

Poor customer service in the purchase and installation of our new IKEA kitchen. First an 8 week delay with back orders. Then delays of kitchen installers arriving. No notification of installation date. If we had not called to see where they were, no one would have contacted us that the time had been delayed by a week. Then they damaged the product, and left a rookie installer alone, so it... Read more

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  • From mobile
  • Ikea
  • 1 day ago
  • by anonymous
  • #673085

Recently ive bought a set if cabinet fm ikea malaysia. What i am frustrated is they deliver my cabinet without full set, they never inform me they're out of stock and when i call the customer service for 24 times no body pick up the bloody phone...all operator bloody busy...what kind of service you provide..??i am frustrated with your services... Add comment

  • Jul 21
  • Furniture and Decor
  • Bellevue, Washington
  • Ikea Sofa-Bed
  • 27
  • REVIEW RATING 3/5

Please Please Please! Everyone DO NOT buy anything in IKEA. Alright, my brother sleeps on our living room and he''s sofa bed had broken down recently so we needed a new one ASAP we looked and I found this cute and big sofa bed at ikea. Oh Boy! What a bad idea. So he goes to the closest store which is Brooklyn ikea in nyc. Within the 1st night of sleeping on the sofa bed he woke up with some sort... Read more

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  • Jul 20
  • Online Shopping
  • San Rafael, California
  • Ikea Online Order
  • 27
  • REVIEW RATING 4/5

As I am currently passing the 30 minute mark on hold to speak with customer service to change an order, I find it interesting that when I chose "placing orders" in the automated system, a representative picked up immediately. It was only upon learning that I had already paid and just needed to make a change, that I was transferred and put on never-ending hold. I figured I'd use this time to... Read more

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  • Jul 18
  • Furniture and Decor
  • Elk Grove Village, Illinois
  • Ikea Smaland
  • 18
  • REVIEW RATING 4/5

Today 7/18/2015 I was at IKEA to buy some furniture but I had to drop my kids at the play area. At the front desk I asked Rachel there employee what was the wait time and to begin with I got a very rude reply "45 min" she had the worse attitude. Well I ignored it and registered my son and daughter and informed her that my son was downstairs. To this she replied in the most impolite way" we can... Read more

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  • Jul 15
  • Furniture and Decor
  • New Port Richey, Florida
  • Ikea Couch
  • 50
  • REVIEW RATING 5/5

I found a cute couch online at Ikea and placed the order. Within a few days I get a email letting me know delivery will be between 9 a.m. and 9 p.m. Being an understanding soul I figure they will call me the night before with a shorter time frame. Sure enough the night before I get a automated calls letting me know that the delivery will be between 4 p.m. and 9 p.m. Problem is I have an... Read more

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  • Jul 10
  • Landscaping and Gardening
  • Brooklyn, New York
  • Potted Plant
  • 18
  • REVIEW RATING 4/5

have ordered over $800 worth of product from IKEA Brooklyn store and they delivered a dead plant with a broken pot, which I refused to accept for obvious reasons. It has been 2 months now since the delivery and I still did not get a $33 refund (for the plant and pot) from them. I have called customer service about 8 times now with wait time over an hour for each phone call. Each time I was... Read more

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  • Jul 07
  • Products
  • Jeddah, Makkah
  • Gift Card
  • 15
  • REVIEW RATING 4/5

I'm talking about ' IKEA ' in SAUDIA ARABIA- JEDDAH , I've bought a gift card for one of friends with a 400 saudi riyals . when he went to use it he found nothing in it , , 0 riyal ! ! ! ! ! no body helped him there even the customer service they did nothing for him ? ? I complained to IKEA customer service thru their e-mail many time, no response. they put me in an embarrassing situation... Read more

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  • Jul 06
  • Installers
  • Ballston Spa, New York
  • Ikea Assembly Service
  • 14
  • REVIEW RATING 4/5

IKEA was hired to assemble and mount a piece of the entertainment center. they mounted the piece too low for the side panels and now because my daughter they mounted the piece too low for the side panels and now my daughter had the misfortune of believing that IKEA hires professionals went and signed the paper that it was completed and went and signed the paper that it was completed and now they... Read more

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  • Jul 02
  • Cafes and Restaurants
  • Upland, California
  • Ikea Restaurant
  • 39
  • REVIEW RATING 4/5

I went to there a restaurant and checked out with my food I noticed a bill after I paid at the cash register that I was overcharged I informed the cashier at that time.she could not refund me the money that they overcharged me at the time she had to make me wait until a manager came over to process this I'm out I got very upset and said just forget everything and I want my money back I believe... Read more

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