IKEA Complaints and Reviews

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IKEA
Main address: 420 Alan Wood Rd. 19428 Conshohocken PA
1-800-434-4532, , http://info.ikea-usa.com/Contact/
  • 502+2 mobile complaints
  • $270K claimed losses
  • $536 average
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  • 23 hours ago
  • Furniture and Decor
  • Chicago, Illinois
  • Twin Bed Frame
  • 11

My daughter moved to Chicago August 15th and I ordered furniture for her online. We arranged to have it delivered for $99. When the delivery was made there were two of the same boxes for her bed. We were unable to put the bed together with two boxes of side rails. Therefore she has been sleeping on the floor. We attempted to return them to the Chicago Ikea and were told we could not because it... Read more

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  • Sep 14
  • Furniture and Decor
  • Poor Organised Store
  • 21

Store is poorly laid out and no one seems to know where anything is. The shopping baskets are a workout in itself trying to push them around. All four wheels turn, not just the front ones and people were running into things and other people and having to hold onto the back and side just to guide them. A lot of the things my wife picked out we didn't but because they told us at the checkout that... Read more

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  • Sep 11
  • Furniture and Decor
  • Damaged Furniture Delivery
  • 22

Unless you can walk out the IKEA store with your purchase (check its not damaged and all the pieces are there before you leave) don't shop there. Customer service via phone is the absolute worst. The average wait time I have found to talk with someone is 1 hour. My last wait time was 1 hour 35 minutes. This is totally appalling. A $50 desk, that took two weeks to be delivered - damaged. ... Read more

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  • Sep 09
  • Furniture and Decor
  • Boston, Massachusetts
  • Poor Customer Service
  • 34

See attached photo , 2 1/2 hrs of waiting until a response !!! One shipment , we never received as forwarding agent stated we had not been at home , but we can prove it ! On top , we have a concierge service , which didn't see them either. Of course , we are requested to pay the shipping a second time ! The other shipment had missing and damaged items ! Look at the attached photo of my phone,... Read more

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  • Sep 07
  • Furniture and Decor
  • Riyadh, Riyadh Province
  • Kitchen
  • 12

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered but no one show-up to do the assembling. I called IKEA customer services and no proper action taken. I visited IKEA store to complain and the store supervisor complain about the company IKEA contracted and IKEA management for not taking action and there was many people like me in... Read more

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  • Sep 05
  • Furniture and Decor
  • Gainesville, Florida
  • Desk Return
  • 24

I bought from the Pittsburgh store. It says at the loading dock that they will help you load. Waited 15 minutes. No help. Went to returns desk. Told some guys in green vests are on the lot to help. Went back out. Waited another 20 minutes. No help. All customers are loading their own or getting help from another customer. Called the national number to complain. Put on hold bY the... Read more

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  • Sep 04
  • Furniture and Decor
  • Brooklyn, New York
  • Chilren Desk
  • 22

We placed an order for a children's desk and chair. 5 days later the chair shows up. I called IKEA and they told me looks like the desk was misplaced and they will issue a refund. This all happened end of July. By August I haven't seen the refund as promised. they assured me it's in the "pipeline" and should see the refund in just a few days. To make a long story short, it's September 4th and... Read more

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  • Aug 24
  • Furniture and Decor
  • Centennial, Colorado
  • Customer Service Absence
  • 77

Since I have no way of not giving zero stars they get one (though it pains me to give them anything) Warning to all men! Under no circumstances should you ever attempt to enter IKEA store. If you prefer opposite gender and have slightest trace of testosterone in your body I promise, you will hate your experience. Here is my experience. My wife suckered me into going with her and our baby (14... Read more

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  • Aug 24
  • Furniture and Decor
  • Portland, Oregon
  • Couches Installation
  • 42

We have bought 1 couch and 1 love seat 5 weeks ago and have the following issue that Ikea has not responded to: 1. rude and angry installer - we have white carpet throughout the house. He was not willing to take precautions as not to dirty the carpet. Only after I told him I was going to call the Ikea store in Portland, OR did he listen to my request (10 min. into the conversation). He wouldn't... Read more

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  • Aug 22
  • Food
  • Stoughton, Massachusetts
  • Ektorp Sectional Sofa
  • 21

NO ONE ANSWERS THEN PHONE, WHEN I GOT AN ANSWER 1 HOUR(YES 60 MINUTES) LATER I WAS TOLD THE DELIVERY WAS NOT SETUP RIGHT BY THE MOST INCREDIBLY RUDE GIRL NAMED LISA. SHE SAID I WAS OUT OF LUCK AND HAD TO GO BACK TO THE STORE TO FIX. ARE YOU KIDDING ME? IN STORE GREAT EXPERIENCE, BUT WOULD NEVER EVER RECOMMEND DELIVERY SERVICE OR NEEDING A PART AFTER LEAVING THE STORE. HORRIBLE!!!! ... Read more

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