IKEA Complaints and Reviews

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Main address: 420 Alan Wood Rd. 19428 Conshohocken PA
1-800-434-4532, , http://info.ikea-usa.com/Contact/
  • 511+2 mobile complaints
  • $270K claimed losses
  • $533 average
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  • Oct 14, 2012
  • Furniture and Decor
  • Denver, Colorado
  • Security And Safety
  • 1
  • 1
  • 2553

Ikea lies about its surveillance in its parking lots. Don't be fooled by those signs that tell you "For you safety this area is being monitored." Those assurances ar intentionally misleading to make you feel safe and are false. There are no video cameras and there is no protection for customers relying on this promise of security for themselves, their kids, their cars and their belongings. ... Read more

Was this review helpful? 10 77

  • 12 hours ago
  • Other
  • 3

I rarely shop at Ikea but I recently purchased a filing cabinet there. When I went to install it I noticed I was missing one of the main pieces of wood. The set is incomplete and can not be used without this part. When I called to get this problem fixed I waited on line for 25 minutes (paying for every minute of this call). I was then told there is nothing they could do to help me. They... Read more

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  • Oct 10
  • Furniture and Decor
  • Seattle, Washington
  • Product Availability
  • 21

Wondering.. why is there an option online to check product availability when it is nowhere accurate?!?! I drove 3 hours to the closest ikea... thinking I could purchase an item for my childs' Christmas. Once i got there... and let me add.. I checked availability online prior to going... The item I was wanting to purchase was out of stock. I asked about the item second of another family. The rep... Read more

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  • Oct 09
  • Furniture and Decor
  • Cherry Hill, New Jersey
  • Furniture Delivery Problem
  • 27

I ordered 1 center table and 2 side tables along one more item for kids with Ikea. After a week I received a mail that the order has been shipped and will receive by Tuesday [10/6/2014] as per tracking number of FedEx. I didn't receive this order till Thursday and the date of delivery was N/A on FedEx. I called Ikea customer service for the same and 40 minutes of hold I received a response that... Read more

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  • Oct 07
  • Shipping
  • Bronx, New York
  • Horrible Customer Service
  • 43

I too have never taken the time to write a review, but my current situation needs to be told so that hopefully someone can avoid this same hassle. I paid for next day delivery service on October 5th, the reciept and delivery confirmation printout stated that my delivery would be in route on the 6th from 5-9. I thought it was perfect because I was available that day. My total purchase came out... Read more

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  • Oct 07
  • Furniture and Decor
  • Elizabeth, New Jersey
  • Wardrobe Delivery
  • 31

I usually do not take the time to make complaints, however this one certainly warrants one. I paid for home delivery of a very large wardrobe yesterday, all in all spending just under $1000.00. The reason I paid for home delivery was because the unit was much too big and heavy for one person to carry. Two of the boxes were 9 feet long, 4 feet wide (approx) containing 4 huge pieces of particle... Read more

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  • Sep 29
  • Furniture and Decor
  • Los Angeles, California
  • Furniture Delivery
  • 45

Ordered several furniture items. Bookcases came, TV stand came, half of a couch came. Waited five days for the delivery company to call and say when they were coming with the second half. Never called. Called IKEA customer service - 35 min wait time then disconnected. Tried again, reached good old Bob after 32 min who said he couldn't help me but After Sales Web could. Ashley answered and said... Read more

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  • Sep 20
  • Furniture and Decor
  • Brooklyn, New York
  • Missing Items
  • 53

Same old story. Missing pieces and no customer service after the sale. I schlepped to IKEA in Brooklyn with no car; I bought several pieces of furniture including a couch. I waited three weeks for delivery. Assembled couch; found out one whole box with the arms of the couch was missing. (How could Brooklyn let me buy half a couch, or deliver half a couch??) I have been on the phone three... Read more

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  • Sep 20
  • Appliances and Electronics
  • Al Aziziyah, Makkah
  • Price Match
  • 19

I have chosen a LAGAN faucet (catalog number 100.850.27)from IKEA calalog, which stated that its price was 69 SR. When I went to buy it from IKEA- Jeddah, the cashier asked for 99 SR. We had to argue with him for over an hour, until at last we got the difference. Would you please work on revising the prices in the catalog and make sure it is the same as in prices in IKEA stores everywhere? On... Read more

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  • Sep 19
  • Furniture and Decor
  • Wardrobes Fixing Service
  • 38

I recently shifted to a new house and ordered 5 wardrobes for my house. Since I keep busy I even ordered the fixing service along with the goods. The entire thing was supposed to be fixed on 16th August. A rowdy team arrived and virtually harassed my wife asking her to completely vacate each room and asked her to dismantle all the furniture in the room. She had to call me and when I rushed to... Read more

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  • Sep 16
  • Furniture and Decor
  • Chicago, Illinois
  • Twin Bed Frame
  • 65

My daughter moved to Chicago August 15th and I ordered furniture for her online. We arranged to have it delivered for $99. When the delivery was made there were two of the same boxes for her bed. We were unable to put the bed together with two boxes of side rails. Therefore she has been sleeping on the floor. We attempted to return them to the Chicago Ikea and were told we could not because it... Read more

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