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  • Customers like
    • Product6
    • Furniture4
    • Selection1
  • Customers don't like
    • Response to problem18
    • Customer service18
    • Delivery service8

  • Aug 21
  • Furniture and Decor
  • New York, New York
  • Ikea Tidafors Sofa
  • 25
  • REVIEW RATING 4/5

"On 8/18/18 I purchased a sofa at Ikea Brooklyn. I was assured twice that it was in stock. Delivery was scheduled for today. An promised 8/15 confirmation call from the delivery company never came. I spent all of yesterday trying to reach Ikea or deliverer by phone. At 11PM I was told that the sofa was out of stock. At 6PM Ikea e-mailed me what looked like an order confirmation, but turned out... Read more

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  • Aug 21
  • Furniture and Decor
  • Cairo, Al Qahirah
  • Ikea Sofa Legs
  • 7
  • REVIEW RATING 4/5

I went to IKea Cairo to by sofa legs, where I asked to see the leg and requested more information about material, length and other technical info. The customer supported by the duty manager said NO, it is in closed box and could not be opened for info, and I should buy as is and if it is not satisfy my need I may return it but percentage will be exempted even if I did not leav the store. They... Read more

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  • Aug 10
  • Furniture and Decor
  • Ikea Table
  • 46
  • REVIEW RATING 4/5

I had a table and chairs from IKEA delivered to my home, the worst mistake. IKEA outsources their deliveries and the delivery person broke the side door of my home delivering the table and chairs. Once it was mentioned to the driver, he hands me a form with a number in New York (Yonkers) to call regarding any delivery issues. I did, the person on the other end of the phone states he will send me... Read more

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  • Jul 30
  • Furniture and Decor
  • Arlington, Virginia
  • Ikea Sink Cabinets
  • 45
  • REVIEW RATING 4/5

I have been in Ikea twice this week, looking at bathroom cabinets and spoke with the salesperson and manager. I did not know if the cabinets would work with my plumbing and they were unable to answer my questions. I spoke with my plumber and he thought they would work. I returned a third time today to purchase them as I was told they were on sale in July. Upon my entrance there was n one to help... Read more

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  • Jul 28
  • Furniture and Decor
  • Sun City, Arizona
  • Ikea Kitchen Installation
  • 28
  • REVIEW RATING 4/5

Poor customer service in the purchase and installation of our new IKEA kitchen. First an 8 week delay with back orders. Then delays of kitchen installers arriving. No notification of installation date. If we had not called to see where they were, no one would have contacted us that the time had been delayed by a week. Then they damaged the product, and left a rookie installer alone, so it... Read more

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  • From mobile
  • Ikea
  • Jul 28
  • by anonymous
  • #673085

Recently ive bought a set if cabinet fm ikea malaysia. What i am frustrated is they deliver my cabinet without full set, they never inform me they're out of stock and when i call the customer service for 24 times no body pick up the bloody phone...all operator bloody busy...what kind of service you provide..??i am frustrated with your services... Add comment

  • Jul 21
  • Furniture and Decor
  • Bellevue, Washington
  • Ikea Sofa-Bed
  • 74
  • REVIEW RATING 3/5

Please Please Please! Everyone DO NOT buy anything in IKEA. Alright, my brother sleeps on our living room and he''s sofa bed had broken down recently so we needed a new one ASAP we looked and I found this cute and big sofa bed at ikea. Oh Boy! What a bad idea. So he goes to the closest store which is Brooklyn ikea in nyc. Within the 1st night of sleeping on the sofa bed he woke up with some sort... Read more

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  • Jul 20
  • Online Shopping
  • San Rafael, California
  • Ikea Online Order
  • 57
  • REVIEW RATING 4/5

As I am currently passing the 30 minute mark on hold to speak with customer service to change an order, I find it interesting that when I chose "placing orders" in the automated system, a representative picked up immediately. It was only upon learning that I had already paid and just needed to make a change, that I was transferred and put on never-ending hold. I figured I'd use this time to... Read more

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  • Jul 18
  • Furniture and Decor
  • Elk Grove Village, Illinois
  • Ikea Smaland
  • 49
  • REVIEW RATING 4/5

Today 7/18/2015 I was at IKEA to buy some furniture but I had to drop my kids at the play area. At the front desk I asked Rachel there employee what was the wait time and to begin with I got a very rude reply "45 min" she had the worse attitude. Well I ignored it and registered my son and daughter and informed her that my son was downstairs. To this she replied in the most impolite way" we can... Read more

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  • Jul 15
  • Furniture and Decor
  • New Port Richey, Florida
  • Ikea Couch
  • 95
  • REVIEW RATING 5/5

I found a cute couch online at Ikea and placed the order. Within a few days I get a email letting me know delivery will be between 9 a.m. and 9 p.m. Being an understanding soul I figure they will call me the night before with a shorter time frame. Sure enough the night before I get a automated calls letting me know that the delivery will be between 4 p.m. and 9 p.m. Problem is I have an... Read more

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