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1.6 Based on 118 reviews
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  • Customers like
    • Product 9
    • Furniture 4
    • Dissapointed 3
  • Customers don't like
    • Customer service 27
    • Response to problem 21
    • Delivery service 8

I made the mistake to order two items. got one. not way to email them. waited 1/2 on the phone to get told he will transfer me to the "solution center". 2 hours later, inundated in advertisement, on one yet. at the sales link I get a person immediately. she suggested to keep staying on the line and wait. so, the solution is that i don't want the whole weekend on the phone and loose my money. also throw away the part I already got, because it is... Read more

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The IKEA delivery service is terrible. I should have looked on consumer affairs site before placing my order because there are 700+ complaints. When ordering from IKEA, my computer did not show all the details on my screen when ordering office furniture for our business (at the time I did not know this). Maybe it was due to our computer security, but I did not see all the areas to fill out and the area to select the delivery date. They came on a... Read more

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  • From mobile
  • Jun 13
  • #865040

Bought a Latex mattress, delivered a useless steel hook. Where am I going to sleep on this week!???

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Horrible service! Lines are huge on the weekend but no one cares. The staff works slowly, engage in conversations and simply don't care. During the week there aren't even enough people to serve you. There was no milk to get coffee, the guy who served my food had a long beard that was uncovered, and when I asked to speak to a manager the cashier smirked at me. Worst service ever!!!! You have to be extremely patient and have plenty of time in your... Read more

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I recently bought POANG chair online and while assembling it realized that nuts that are inserted in the wood are of such bad quality that it's impossible to tighten the screws without stripping the thread. I ended up going to Home Depot and purchasing nuts and bolts to finish the job. I paid $150 for this piece of ***. When I called customer service I was on hold for 20 minutes without anyone picking up. This is ridiculous and never again I... Read more

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Worst customer service ever. The cashier denise was just down right rude. Made us take everything off the cart when the bar codes were already facing out. The she laid everything back on the ground and threw a fit that we had a couple items in a cart. She made it seem like we were an inconvience. No freaken smile either. If you hate people and ur job just quit. You make people not want to come back Read more

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Ikea has some cool stuff, but if it ever breaks, forget it. I had one of their futons that can slide up to be a couch, or down for a bed. 4 wooden slats broke. There's no way to find replacements on the website. There's also no phone number to call, but I eventually came across one and called. It took 3 minutes to get through the phone tree, then after about 5 more minutes of being on hold, the very nice woman said she couldn't help me. I spite,... Read more

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My order was originally scheduled for delivery on November 27th, and only part of the order arrived. I went back and forth with IKEA customer service as well as the shipping company, and eventually the shipping company delivered some missing boxes, but the order was still missing parts. After two weeks of back and forth and not getting any help, we bought a bed somewhere else and called to cancel our IKEA order. We were told FedEx would be... Read more

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I recently submitted a complaint with regards to Ikea Cheras. This complaint included bad service , poor communication from staff which cost me two days of unfruitful shopping. 1.I wanted to purchase a complete kitchen but due to the place being busy no staff were available which is understandable. 2. There should have at least being a numbered queuing system or a booking system as in Ikeas I have visited abroad. 3. I decided to make a shopping... Read more

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  • From mobile
  • May 25
  • #854148

After seeing commercial "happy anniversary " can bet I won't spend a dime on anything from ikea!

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